Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more
I’ve been buying Brook Tavener shirts and trousers now for about 6 years, originally in store but now also online. I only buy from their sale range and buy in multiples to get the best deals. T... See more
One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more
Company details
Written by the company
The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.
Brook Taverner
Written by the company
Our Promise
* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.
Contact info
Ingrow, BD21 5BU, Keighley
- 01535 251902
- customerservices@brooktaverner.com
- www.brooktaverner.co.uk
4.6
Excellent
64K reviews
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Super fast service.
Ordered a jacket at 1130 on Sunday. It arrived at 1130 on Monday! Brook Taverner and Evri excelled themselves!
6 August 2026
Excellent service beautiful suit and…
Excellent service beautiful suit and shirt. I will be returning soon. Thank you x
6 August 2026
May use AI-assist with repliesRead more
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Ordering is easy but delivery is awful
Ordering is easy but delivery is awful, why do you use Evri. My item showed at delivery depot 0615 on 08.08.2026 it I now 1700 on the 10.08.2026. Still not arrived. I have highlighted the problems with Evri with you in the past but you still use them.
6 August 2026
Reply from Brook Taverner
Thank you for your feedback. We’re sorry for the delay with your delivery, although we’re pleased to hear that your order has now arrived.
We completely understand your frustration, particularly as you’ve raised concerns about Evri with us previously. We do also offer a DHL delivery option at checkout for customers who would prefer an alternative carrier.
We appreciate you taking the time to share your experience.
Kind regards,
Brook Taverner Customer Service
Excellent service
6 August 2026
Faultless service.
From ordering,delivery,returning and replacing goods the service was faultless.
5 August 2026
Speedy delivery but falls short of 5…
Speedy delivery but falls short of 5 stars because of poor packaging. Very flimsy cardboard, easily ripped during time with delivery company.
2 August 2026
Good quality and a rapid response.
5 August 2026
Quick turnaround as usual.
Quick turnaround as usual.
Biggest problem is the choice of carrier.
Evri are probably the worst in the logistics business and they delivered my package to the wrong address.
The company needs to take a serious look at this logistics as it affects your reputation
5 August 2026
Were I rating the service on the…
Were I rating the service on the quality of the shirts (well, I've opened one so far) and the speed of delivery, this would be five star - and, indeed, the helpfulness of staff.
Although I am ancient, I do a lot of internet dealings - and the Brook T webpage with regard to putting in discounts (for me) was pretty bad as was some information. So, I almost 'washed my hands" of it and gave up. Happily, I did not.
5 August 2026
Really good clothes and great price.
We bought a lovely linen style jacket and a pair of chinos in the same. Excellent fit and quality. The web site is good for working out your size too. Delivery to store was very easy and pleasant store people.
3 August 2026
Happy customer
I found what I wanted; in the size I did, and each size has a long length which is what i prefer as i am 6'2".
4 August 2026
Lovely quality shirts and excellent service
Lovely quality shirts. I bought them as gifts and my Dad wanted to change one of them. Brook Taverner's customer service was excellent through the whole process. Would recommend.
3 August 2026
O Items displayed for sale but no stock.
O
Not ordered from Brook Taverner before so tried one item. Very satisfied with the result but on trying to order 2 more of the same item in different colours they are all shown as "out of stock". Probably not bother to order anything again.
3 August 2026
Goods not received - Brook Taverner not use Evri
Unfortunately you use the courier Evri , which is notoriously unreliable and frustrating to deal with . I have still not received the items ordered and despatched over a week ago.
4 August 2026
Reply from Brook Taverner
Thank you for your review, and please accept our sincere apologies for the length of time you have been waiting for your order and the understandable frustration this has caused.
Unfortunately, Evri were unable to complete delivery to your address and the parcel has now been returned to us. We’re very sorry that it has taken this long for the situation to be resolved.
A full refund has been processed today, and we have also contacted you directly by email to confirm this. Should you choose to order from us again, you can select delivery via DHL at checkout.
We appreciate your patience throughout and are very sorry that your experience on this occasion fell short of the service we aim to provide.
Kind regards
Brook Taverner Customer Services
Easy to order online very quick…
Easy to order online very quick delivery and came on a hanger in excellent condition
4 August 2026
I am disappointed because my previous…
I am disappointed because my previous Brook Taverner pique polo shirts (in the same size) were 2 inches longer in the body and made with a heavier weight material. This batch is definitely inferior quality.
4 August 2026
Reply from Brook Taverner
Thank you for taking the time to leave your feedback. We’re sorry to hear that your new pique polo shirts haven’t lived up to the quality and fit you’ve come to expect from Brook Taverner.
We take great pride in the quality of our clothing, so your comments regarding both the length and weight of the fabric are disappointing to hear. We’ll make sure your feedback is shared with our product team.
If you haven’t already been in touch, please contact our Customer Service team and we’ll be happy to discuss this with you further.
Kind regards,
Brook Taverner Customer Service
Easy to order..delivered swiftly..Great…
Easy to order..delivered swiftly..Great quality and great value.
4 August 2026
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