Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more
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Company details
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The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.
Brook Taverner
Written by the company

Our Promise
* No Quibble Guarantee

Contact info
Ingrow, BD21 5BU, Keighley
- 01535 251902
- customerservices@brooktaverner.com
- www.brooktaverner.co.uk
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Precise article description
Good product description . Helpful guide to select adequate size and fit.
I had to exchange one of the items and…
I had to exchange one of the items and it was done without quibble and in a speedy manner.
Great quality shirts at inexpensive…
Great quality shirts at inexpensive prices. Delivery to a local post office is wonderful, saving me time waiting indoors for the delivery.
Excellent website with all required…
Excellent website with all required sizing info items ordered and arrived on standard delivery within 36 hrs fitted excellently and good quality feel and look highly recommended
Nice suit and the delivery was v quick…
Nice suit and the delivery was v quick but unfortunate niggle of there being a brook taverner label sewn onto the outside sleeve of the jacket. This proved really tricky to unpick, I did it incredibly carefully but you can still see 2 small marks where the stitching was. Totally unnecessary and really irritating!
Super fast service.
Ordered a jacket at 1130 on Sunday. It arrived at 1130 on Monday! Brook Taverner and Evri excelled themselves!
Excellent service beautiful suit and…
Excellent service beautiful suit and shirt. I will be returning soon. Thank you x
May use AI-assist with repliesRead more
Ordering is easy but delivery is awful
Ordering is easy but delivery is awful, why do you use Evri. My item showed at delivery depot 0615 on 08.08.2026 it I now 1700 on the 10.08.2026. Still not arrived. I have highlighted the problems with Evri with you in the past but you still use them.

Reply from Brook Taverner
Excellent service
Faultless service.
From ordering,delivery,returning and replacing goods the service was faultless.
Speedy delivery but falls short of 5…
Speedy delivery but falls short of 5 stars because of poor packaging. Very flimsy cardboard, easily ripped during time with delivery company.
Good quality and a rapid response.
Quick turnaround as usual.
Quick turnaround as usual.
Biggest problem is the choice of carrier.
Evri are probably the worst in the logistics business and they delivered my package to the wrong address.
The company needs to take a serious look at this logistics as it affects your reputation
Were I rating the service on the…
Were I rating the service on the quality of the shirts (well, I've opened one so far) and the speed of delivery, this would be five star - and, indeed, the helpfulness of staff.
Although I am ancient, I do a lot of internet dealings - and the Brook T webpage with regard to putting in discounts (for me) was pretty bad as was some information. So, I almost 'washed my hands" of it and gave up. Happily, I did not.
Really good clothes and great price.
We bought a lovely linen style jacket and a pair of chinos in the same. Excellent fit and quality. The web site is good for working out your size too. Delivery to store was very easy and pleasant store people.
Happy customer
I found what I wanted; in the size I did, and each size has a long length which is what i prefer as i am 6'2".
Lovely quality shirts and excellent service
Lovely quality shirts. I bought them as gifts and my Dad wanted to change one of them. Brook Taverner's customer service was excellent through the whole process. Would recommend.
O Items displayed for sale but no stock.
O
Not ordered from Brook Taverner before so tried one item. Very satisfied with the result but on trying to order 2 more of the same item in different colours they are all shown as "out of stock". Probably not bother to order anything again.
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