Brook Taverner Reviews 

63,741
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,273 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers frequently praise the exceptional quality of the clothing, noting that items such as tailored shirts, chinos, and suits always offer a very comfortable and reliable fit. Shoppers also appreciate the remarkably fast delivery service, helpful customer support, and completely seamless online ordering process, making their overall buying experience extremely convenient. However, some people mentioned frustrating delivery delays and service problems specifically linked to the courier company handling their packages. A few consumers additionally noted occasional disappointing inconsistencies in product materials or unexpected variations in sizing across different manufacturing batches.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of... See more

Quality

Reviewers mention positive feedback about quality, praising the well-made clothing, excellent fit, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipments generally arrive very quickly... See more

Order

Clients share positive opinions on order experiences, highlighting that the online procedure is... See more

Service

People report positive experiences with service, highlighting excellent quality and fast delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more

Rated 5 out of 5 stars

Purchased my 3rd tailored denim bottoms in 2 months and to be honest this has been the perfect fit for me ever! Very nice, high quality and comfortable. Will highly recommend and looking forward to ge... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,741)

5,031 reviews in the last 12 months

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Rated 3 out of 5 stars

Not good customer service

Trousers ordered requiring a leg length of 30.5inches although advertised non were available. Delivery of a larger size means I have to get them altered at adding cost of £15 per trouser I ordered 3 pairs extra cost £45. Delivery should have been with DHL two days ago, not received still awaiting No advice on email, telephoned BTavernet who said they would keep me posted, still no response??

11 August 2026
Rated 5 out of 5 stars

Mens Regular fit Chino Type Trousers

Ordered trousers for my husband, the fit was true to size as was the length. A good quality garment, very well made and the colour accurately matches the online description and picture. After making the order, I was kept ul to date with delivery and tracking, which was all straightforward and very prompt. I have confidence in ordering from Brook Tavener in the future.

11 August 2026
Rated 3 out of 5 stars

Dissappointing that items ordered were out of stock

It was dissappointing to learn, the day after I placed my order, that two of the three items I ordered were actually out of stock.
Thereafter the refund and delivery were very efficient and the staff in the local shop were most helpful.
We opted for collection from the shop, because home delivery was by Evri and they are absolutely unreliable.

10 August 2026
Rated 5 out of 5 stars

Great fit

Great fit! I purchased two pair of trousers as a test. They won’t be my last. The fit and finish of the material is excellent. I’m OTR guy and clothes are measure perfectly. The waist and inseam were perfectly fit. No tailoring required.

I’m super happy and glad I went with the regular fit. I believe the tailored would have been too slim for me.

Well worth the cost. Price, shipping and fit were all excellent!

10 August 2026
Rated 5 out of 5 stars

100% Class

I’ve bought many shirts and always been really pleased. Just bought a suit the jacket was two small so rang to speak to someone. What a pleasant experience, he placed an order for a larger jacket & said to just return the small one.
I live in Holmfirth so know Keighley well.
Wonderful company I would give 100% satisfaction
Mary

10 August 2026

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