Brook Taverner Reviews 

63,721
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,273 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers frequently praise the exceptional quality of the clothing, noting that items such as tailored shirts, chinos, and suits always offer a very comfortable and reliable fit. Shoppers also appreciate the remarkably fast delivery service, helpful customer support, and completely seamless online ordering process, making their overall buying experience extremely convenient. However, some people mentioned frustrating delivery delays and service problems specifically linked to the courier company handling their packages. A few consumers additionally noted occasional disappointing inconsistencies in product materials or unexpected variations in sizing across different manufacturing batches.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of... See more

Quality

Reviewers mention positive feedback about quality, praising the well-made clothing, excellent fit, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipments generally arrive very quickly... See more

Order

Clients share positive opinions on order experiences, highlighting that the online procedure is... See more

Service

People report positive experiences with service, highlighting excellent quality and fast delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more

Rated 5 out of 5 stars

Purchased my 3rd tailored denim bottoms in 2 months and to be honest this has been the perfect fit for me ever! Very nice, high quality and comfortable. Will highly recommend and looking forward to ge... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,721)

5,014 reviews in the last 12 months

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Rated 5 out of 5 stars

I discovered their Chester shop a few…

I discovered their Chester shop a few months ago and have been back two or three times since then. Their clothes are high quality and the range is exceptional. The staff definitely go the extra mile to help you and I'm very impressed overall. It's definitely my first port of call for clothing.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate the website.
Delivery was on time and the T-shirts i had ordered were packaged well.
They are a gift but look and feel to be good quality.

6 August 2026
Rated 1 out of 5 stars

Not directly Brook Taverner’s fault

Not directly Brook Taverner’s fault, but businesses need to stop using Evri. They are notoriously useless and cheapen the brand they are delivering on behalf of. I placed my order with Brook Taverner. Day 2: Evri ‘apologise for the delay’ and my parcel will be delivered the next working day. 5 working days later, I get a notification through the Evri app that my parcel has been ‘damaged beyond repair in transit’ and I need to contact the sender. More admin and hassle than it’s worth. I’d rather businesses passed the cost on to the consumer and stopped using Evri.

6 August 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues with your delivery and completely understand your frustration with the delay and additional inconvenience caused.

Further to your contact with our Customer Service team, we can confirm that a full refund has now been processed.

We appreciate your comments regarding the courier service and will ensure your feedback is passed on to the relevant team. We would also like to highlight that we offer delivery via DHL, which can be selected as an alternative delivery option on our checkout page.

We’re sorry that on this occasion your experience did not meet the standard we expect for our customers, and we hope we have the opportunity to provide you with a much smoother experience in the future.

Kind regards,
The Brook Taverner Team

Rated 4 out of 5 stars

The quality of the clothes is good.

The quality of the clothes is good.
Delivery fast.
I was sent the wrong item, I asked for shorts and got trousers.
When i phoned to ask to return the trousers and have the shorts sent , the person said your returning the shorts and want the trousers, I corrected her and she said ok the other way round then, found her to be abit short. If i hadn't corrected her i might of got the wrong order again. Then on the return form it said style not as expected.

7 August 2026
Rated 5 out of 5 stars

Attentive service

Attentive service. First shirt was delivered but I wasn’t comfortable with the design in reality. Returned to store (Stamford) and replaced with a design I liked but found the shirt too large. Returned again but they didn’t have the size I needed so they contacted all the stores, sourced the shirt and arranged for it to be delivered to my home so I didn’t need to come into the store again. Perfect.
Additionally Brook Tavener shirts made me look (and more importantly feel) so confident at my daughter’s wedding last year.

7 August 2026
Rated 3 out of 5 stars

Wrong size

Ordered 3 shirts XXL size. 2 shirts arrived via Evri, correct size. Third shirt arrived via DHL wrong size medium delivered. Even though invoice stated XXL size. This item returned awaiting correct sized item to be delivered

6 August 2026

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