Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more
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The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.
Brook Taverner
Written by the company

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Contact info
Ingrow, BD21 5BU, Keighley
- 01535 251902
- customerservices@brooktaverner.com
- www.brooktaverner.co.uk
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I discovered their Chester shop a few…
I discovered their Chester shop a few months ago and have been back two or three times since then. Their clothes are high quality and the range is exceptional. The staff definitely go the extra mile to help you and I'm very impressed overall. It's definitely my first port of call for clothing.
Easy to navigate website
Easy to navigate the website.
Delivery was on time and the T-shirts i had ordered were packaged well.
They are a gift but look and feel to be good quality.
May use AI-assist with repliesRead more
Not directly Brook Taverner’s fault
Not directly Brook Taverner’s fault, but businesses need to stop using Evri. They are notoriously useless and cheapen the brand they are delivering on behalf of. I placed my order with Brook Taverner. Day 2: Evri ‘apologise for the delay’ and my parcel will be delivered the next working day. 5 working days later, I get a notification through the Evri app that my parcel has been ‘damaged beyond repair in transit’ and I need to contact the sender. More admin and hassle than it’s worth. I’d rather businesses passed the cost on to the consumer and stopped using Evri.

Reply from Brook Taverner
Linen trousers perfect for size
Linen trousers perfect for size, composition, fit. Very fast delivery.
Good experience all round.
Incredibly rapid service
Incredibly rapid service. Garments fitted well and excellent quality combined with sensible price.
Excellent service
Excellent service, quick and efficient delivery fabulous jacket, fitted perfectly
Ease of business(purchase)
Ease of business(purchase), the service provided, and communication
The quality of the clothes is good.
The quality of the clothes is good.
Delivery fast.
I was sent the wrong item, I asked for shorts and got trousers.
When i phoned to ask to return the trousers and have the shorts sent , the person said your returning the shorts and want the trousers, I corrected her and she said ok the other way round then, found her to be abit short. If i hadn't corrected her i might of got the wrong order again. Then on the return form it said style not as expected.
Very quick turnaround
Very quick turnaround and delivery was correct and well packaged. Product itself was as described nd correctly sized.
First purchase had sizing issue
First purchase had sizing issue. Return arrangements simple. Refund of cost within a couple of days! Great service!
Good quality suits and fit is nice
Good quality suits and fit is nice. I’m 6’5” tall and they fit really well. Delivery was prompt
I have purchased a number of items from…
I have purchased a number of items from Brooke Taverner over the past year. The products are all good quality and fit well, the whole service is excellent, quick and efficient.
Good products quickly delivered.
Attentive service
Attentive service. First shirt was delivered but I wasn’t comfortable with the design in reality. Returned to store (Stamford) and replaced with a design I liked but found the shirt too large. Returned again but they didn’t have the size I needed so they contacted all the stores, sourced the shirt and arranged for it to be delivered to my home so I didn’t need to come into the store again. Perfect.
Additionally Brook Tavener shirts made me look (and more importantly feel) so confident at my daughter’s wedding last year.
Excellent service both online and from…
Excellent service both online and from the Stamford shop.
Delivered very quickly
Delivered very quickly. Excellent products at competitive prices.
Wrong size
Ordered 3 shirts XXL size. 2 shirts arrived via Evri, correct size. Third shirt arrived via DHL wrong size medium delivered. Even though invoice stated XXL size. This item returned awaiting correct sized item to be delivered
Great quality items and prompt delivery
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