Brooks Brothers Reviews 

VERY VERY POOR. ITEM WAS MIS-DELIVERED BUT THE COMPANY STILL DID NOT SORT IT OUT.
MANAGER NAMED PETER WAS VERY RUDE AND UNPROFESSIONAL.
IF YOU ARE FROM THE UK AVOID THESE SCAMMERS!!!
THEY STOLE FROM ME AROUND £300.00. PATHETIC......

This store is way over-priced. It used to be that you would pay more than twice what you'd pay in another store for a special occasion because you could count on the quality. Now, you order cashmere sweaters, polo shirts for Fathers' Day etc. from them and the quality is CHEAP. The prices are not, even on sale. "Made in China" on almost everything they sell. Shame on them, for so many reasons.

I go to Americana mall store in Roslyn for years or the one in east side or west Side of Manhattan.
I made a purchase of 4 pants and 4 shirts IN EARLY January 2020. But the pants needed to get fixed. So after looking for someone for 20 minutes to help me, and anytime I opened my mouth to ask for help, many of customer services passing by me with a superior look on their faces, finally I approached to one customer service that was running around. Every time I got the feeling of being look down. I was told I the pants/ trousers will be shipped in 12 days to my home, and I paid for delivery as well. Ten, Called around late January, and was tolled they are not ready, they will shipped ASAP ready. Then I called March 6th to General customer service telephone # . And after explaining everything, I was told ‘ well they do not know anything about my order since our computer system is not centralized you have to call your local store about you parched ‘. Fine. I called the Manhasset branch and after 15 minutes they found out that the order was sitting on the floor and was not shipped. Then the gentleman promised since it is late after 5 pm they will be shipped next day overnight and apologized for the mishap. As of now march 21st and beginning of new season, I have not received theses pants. I have to add that I tolled every one on my conversation that EXACTLY the SAME THING HAPPENED ON JAN. 2019. That was my second chance to Brook Brothers.
I am mad as hell with Brook’s Brothers.
Yes my language may have a bit of accents, but my brain does not have accent. I know when a customer service is broken and how being treated or something was not shipped after 2.5 months.
Brook’s Brothers was my BRAND store. But it seems that the definition or the understanding which Brook’s Brothers has from the brand is this: ‘ that we are a brand and our customer have no other choice and are our captive audience, so mishaps does not matter that much’ But I have tell Brook’s Brothers that Kodak was a worldwide brand and owned 85% of the world film market, where is Kodak? Does any young person hears their name? The definition of brand is that: your products and services creates your brand and brings and retains customers and not the other way around.
And If your customers criticize you, since they care about their store, the same way that in many governments around the world when people criticize the mishaps of their government they are silenced or put in jails, rather than fixing the problems.
It is your choice to choose.
Arthur Rejaei

Stay with LL Bean -
Walked into store - sales folk had a conference and the guy who drew the short straw came over to me with a "superior" look on his face - I guess it was because I was not dressed (at that time) like a "real" BB customer -- Have been for years. (This was at the Natick, MA store.)

I try to be as fair as possible with longstanding companies like Brooks Brother but their quality has severely diminished over time. I have a sweater that is about 15 years old... faded but still in tact with the threads. The new sweater I received as a Christmas gift is already shredding and it is just February. One of my favorite American brands is now only a memory.

This review is for the pair of "dark gray" wool dress slacks I ordered online. Order #20624166

I've sold men's suits. I know something about men's suits and the fabric used to make them. This fabric seems to me to be an inexpensive weave, certainly not the quality one should expect from trousers priced at $240.00. Moreover, the "dark gray", has a blue thread woven in... would look terrible with my J. Press blue blazer!!!! When I asked for a return shipping label, "Heather", in Brooks Brothers customer service, asked me to take pictures of the slacks I received so that she could consider whether to give me a refund. ME? TAKE A PICTURES? What, with my cheap Nokia? By the light the fluorescent lamp in my living room? For crying out loud! Professionals struggle to capture an image that accurately reflects true color and fabric texture. Evidently, Brooks Brothers is not even a shadow of the fine company I used to love. J. Press is going to be my go-to from now on. THANK GOD FOR PAYPAL !!!!!

The reason I am giving a one star (only if I could give -5 stars I would do it) because of their policies. I order almost $500.00 trench coat online. When I received it was well packed and nicely delivered. But soon I open the package it was nothing like what they shown in pictures. And material quality was really cheap. So I returned it. Brooksbrother email me to share my recent purchase review, so I shared my honest reviews giving 2 stars, and next day I got email from their customer services that they cannot post the reviews because of their policies, OH! so you want only fake and lies about their products. After that day I completely stopped shopping at Brooksbrothers store and online.

After three weeks still trying to receive a refund from an online order. This is despite emails to email address on their website, a visit to one of Brook Brothers stores, plus leaving a voicemail. Their Returns policy on their website doesn't ring true, stores don't seem to be aware or even want to attempt to accept a return. $800 worth of goods and I'd love a reply to emails, courteous service in their store or even a returned phone call.

CS@brooksbrothers... Customer Service has been non existent in my experience.

We have bought at least 6 of the mens pullover with button plaque nice feel sweater tops ($119. each retail.). Even tho they were dry cleaned they SHRANK. Brooks Brothers will not make good on these. At all. Our tough luck. Sticking with Eddie Bauer in the future.

Very poor customer service. I ordered a vest and received a pair of pants. Immediately contacted customer service, followed their protocol and was told I would receive the vest within 2 days. Never received the vest so I called customer service and was told that the order was never sent and it was unknown why it wasn't sent but I would receive it by the next day but that was not guaranteed. I asked to speak with the supervisor who informed me that the item was out of stock and has been out of stock and she did not know why I was told I would receive one. This was very disappointing as it was a Christmas gift. Really bad business. I won't do business with Brooks Bros again.

Nice stylish clothes for some events not sure why people are really so mad there anyway for all that matter. Do you know something which I do not know really for all that matters? Can we really terrible for all that much? I do get to let it down lately anyway. Maybe you do not fit to it simply.

Terrible customer service! Was never told until I called looking for the shirt I ordered it was Not available. Ordered new one, told it was overnighted, FedEx said it was home delivery service which is 3-5 days. Who lying to me and no one is taking responsibly!

Worst experience with customer service of a company. Such a upmarket, polished facade, without any of the expected courteous behaviour to its customers that goes with this image. Repeated emails and attempts to call with no success. Still waiting for the fifth time for an explanation about the delay of my order.

Ordered a sweater on 12/2 and five days later it has not shipped. Wasted money on expedited shipment since I need the item by a certain date. Customer service keeps giving me the run around. This will be the last time I do business with them. Stay far away if you need your items on time.

Terrible company, terrible customer service. Was on hold for an hour to deal with a bitchy lady. Would not shop here, it's not worth it.

I'm another person that would rate their online store with 0 stars. I have NEVER had so much trouble trying to purchase a couple shirt. RIDICULOUS! They emailed me a coupon code for 15% off my purchase. I tried to use it and at the very last step the system would kick it out the code.Talk about bait and switch. It's a great way to rip people off without them realizing it or noticing it later.

Just had to comment. Saw an ad for them on Facebook claiming 70% off. Didn't see a single product actually 70% off (and no the ad did not say "up to 70%." Went to leave a bad review and they DIDN'T allow reviews on their page. As the owner of a marketing company, I know that only companies that have a ton of bad reviews do that.

I've bought Brooks Brothers before, but never again. If a company that touts themselves as high quality uses false advertising to trick customers on top of preventing reviews, that tells me all I need to know.

They handled my questions after a bank hiccup well. Clothes are comfortable, though I wish many items were just one size larger in the women's section. I have only ordered over the internet so I cannot comment on their Retail stores. Would be nice if the coupons they sent me were useable online since I live so far from the stores...maybe some day...hinthint. I would also like to see more stylish "school" styles, sweater vests, ties! etc. in the Women's clothing section. Would love to have some of those classic styles to play with and feel professional yet quirky in rather than mostly dresses, pencil skirts or grandma sweaters with pants lol. Still love the styles it would just be cool if there were some women's clothing with that traditional hard core classic english old styles if that makes sense. And if only more of the womens clothing were made in the USA rather than China. Anyway. Classic brand. Will always have a place in my heart.

Very happy with the quality of the casual dress shirts purchased.