Returns policy in Europe is an absolute shambles. Weeks after their 14 day window, that they commit to refunding you for a return and it's still not been actioned, despite multiple calls and emails. C... See more
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This is my first time purchasing from Brooks Brothers India. It is startling to see how THE Brand which used to outfit the american presidents has lost its quality. Shifting the production outside of... See more
Have not purchased from this company in a while. Ordered four white shirts. All arrived badly wrinkled and the six pleat, whirring is almost no existent. Called in to customer service. This to was mos... See more
After three weeks still trying to receive a refund from an online order. This is despite emails to email address on their website, a visit to one of Brook Brothers stores, plus leaving a voicemail.... See more
Company details
Information provided by various external sources
Business and casual clothing for men and women - classically modern dress shirts, ties, pants, and sweaters. Legendary quality and customer service are a click away.
Contact info
1.8
Poor
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Could be better
Not only is BB another company that sells almost all self promoting merchandise, the quality of their clothes are not up to par. Of all the items I've bought there they have all fallen apart in the span of a few weeks. Only to mention there pricing is way too much for what you're buying. Though, due to my first horrible experiences I have not shopped there recently, so maybe it's improved..
15 March 2017
Unprompted review
Awful and untrustworthy
Returning a product did not work out at all. The customer service, which i tried to contact several times in numerous ways, did not answer me at all. So be sure when you order something that it fits perfectly, since returning an international order is not an option.
29 August 2015
Unprompted review
False Advertising @ Brooks Brothers
I purchased a wallet for my husband on Brooks Brothers website last November. When my order arrived in the mail, the item I received was not the item photographed and advertised on their website. I contacted their CS immediately to let them know that I had received the incorrect item and would like to receive the item I paid for.
I received an email stating that they had made an error and the photograph online was of an old edition of this wallet and the item photographed was no longer available. The representative then stated that they would work to resolve the issue by photographing the correct item and replacing the photo online. I was also offered a 15% discount for the error and accepted.
At the time of my purchase and the time I contacted Brooks Brothers, there was only one wallet in a cognac color. This is the item which I purchased.
As I went to leave a review of my experience with the wallet and the company, I went to their website, found the product page to leave my review. I was extremely disappointed and surprised to see that not only was the incorrect photograph still online (after 2+ months), they now added a variety of different colors of this same, incorrect wallet!
I left my review stating that the item is decent quality, but that I was concerned with the fact that I was lied to regarding the wallet and the image of the counterfeit item still remained on the website. I cautioned buyers that they may not actually receive the item as pictured, as it had happened to me.
I submitted my review and receive notification shortly thereafter that it had been received and would be moderated. Tonight, I received an email notification stating:
____________________________________________
"Thank you for your submission. Unfortunately, your review does not meet our publication guidelines. Nonetheless, we value your feedback and hope you consider submitting reviews, questions and comments in the future."
____________________________________________
I'm guessing that Brooks Brothers, in leu of really taking a proper image of the item (which is a much cheaper version of the one they have photographed and are falsely advertising on their website) they would rather lie to their customers and false advertise a $100 wallet just to make a buck.
This was my first and last purchase with Brook's Brothers and I will never recommend this company to anyone and will continue to let all of their current and future customers how terrible of a company they are.
25 January 2015
Unprompted review
Great clothes very nice people that work there !!
I put a review in for Brooks Brothers sorry had a busy day. Was tuesday 18th i shopped there not wed. Thank you still nice place !!
19 November 2014
Unprompted review
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