Brooks Brothers Reviews 

Ordered Nov 11 men pajamas on sale with early December delivery.No show. Got bill,paid it,next day got call,out if stock but offered to sell at higher price pajamas in stock.Clerk said credit to bill made.Doubt I will ever see it.Will cancel card and file complaint with state consumer agency.

Some Informations about me:
I´ve ordered from Brooks Brothers some items to Germany. The shipping was fast and 4 Days later the package arrives in Germany.
Then I´ve sended some items back to Brooks Brothers and the package arrived in the US at 29th August 2020.
I got my money (500 Dollars) back at 2nd December!!!
Thx to paypal. I wrote 10 mails or so and tried call BB. No chance! Poor customer service and 3 month for a return ist not acceptable!

I ordered 2 different sweaters as gifts during Brooks Brothers' 'two-for-one' sale (well before Black Friday). I received an order confirmation then nothing - until over a week later when I was notified that the item was out of stock. I then asked about the 2nd sweater that I ordered and was told that it was also out of stock. I reached out and was contacted close to a week later by a friendly customer service agent who offered me a deal on a sweater that I really didn't want. I did, however, agree to purchase it and was told that I would have to call to order or order online. I finally came to my senses and decided to not purchase anything from this company. I can not imagine how Brooks Brothers has managed to stay in business this long. Nice, good-looking clothes. Literally the worst online buying experience I've ever had.

good product. terrible service - was posted someone else's order. my order never arrived. Have sent three emails to Brooks brothers and no response. Do not order online. will not purchase from them again.

Ordering online reminded me of the early days of commerce on the world wide web. Unlike most retailers where you click on an item it's yours, with Brooks Brothers, it's not unusual to see several items out of stock by the time you check out.

Despite daily spam emails, I received only one tracking number (the wrong one at that) for several packages that were sent the same day. Even if you log in, you still have to dig out the order number and enter your zip code to track the order progress (and it still does not give you tracking numbers).

You have to spend $250 for "free" shipping via FedEx Home. After calling customer service and sending emails, I still could not obtain tracking numbers. It took a week and a half to reach the opposite coast so maybe they should consider less expensive delivery options.

Quality of the merchandise was ok, but sizing is way off. Following their online charts, it appeared that I would barely fit size large for sports shirts. I even chose the slim fit for wishful thinking. It fit more like an XXL (I'm somewhat unfit at 5'9" and 200 lbs and there is no planet that I could fit a medium). News stories often blame shifting tastes for the demise of Brooks Brothers, however, the reality is that the company is severely mismanaged.

I ordered 7 items. The delivery contained only one but I have been charged for all 7 - a breach of contract. A week ago I was told they would be despatched "shortly". Nothing has happened. Emails are no longer acknowledged or responded to - in fact the automated response has been discontinued. I wonder if this company is about to go out of business although their website is still active.

Twice Brooks Brothers have failed. Once they sold out of an item WHILE I was still shopping on their online store, I was trying to purchase sneakers and had them in my cart. I went back to spend even more money and get some sweaters, while I was looking for the correct size they sold the sneakers right out from under me. The second order I placed was for a sweater, multiple sweaters actually, the last one was a gift. NOt only did they break up the shipment of 5 sweaters which isn't that big of a deal but they waited 5 days and sent me an email "Sorry we are sold out blah blah blah". FOr a higher-end brand, your service and inventory control is poor--probably why you went bankrupt in the first place. I won't ever buy anything from Brooks Brothers again because of this experience. Also, their customer service rep was a complete failure. Told me nothing. Brooks Brothers your clothing isn't worth the hassle or the money you charge -see ya.

I ordered and returned a pair of shoes that did not fit and used their shipping label and have a receipt for the return but they have not credited my account. An email to customer service said that someone would respond but no one responded,

INEPT AND RUDE MANAGEMENT

I’ve shopped at Brooks Brothers for over 60 years, and remember my first trip into the Boston Store. As the salesmen (yes, it was another time, no women yet....) explained with pride and detail each piece of selected clothing, i was impressed by their professional presence and courtesy.
September 27th, I went into the recently reopened Kittery Outlet branch of Brooks Brothers to pick up a sweater for an upcoming trip. I asked a salesman, who I knew, if he could help, and was immediately interrupted by a person dressed in sneakers and an untucked in shirt. I later found out he was the new store manager. I was told that only HE could help me as the regular sales clerk had punched out on break. In the course of conversation, as my order was being processed, I asked if the new ownership would try to improve the lagging quality of the company’s merchandise. I was stunned when the new manager suggested maybe I should shop elsewhere.
If this is the NEW face of the NEW Brooks Brothers, maybe I should heed his advice.

Shipping Service is very bad. Compare to other merchandise its way beyond worse. It takes 2 weeks to receive an item and to return the item back to their warehouse almost a month and then processing the refund another week. Really...

As a customer for decades, I can tell you the quality has changed somewhat but the quality is still good.Seems like clothing quality has gone down across the board regardless of were you shop these days. What has changed the most at Brooks Brothers is the customer service. It's horrible. The last straw was when a customer service rep lied to me over the phone about a problem. It was never taken care of even though she promised it would be taken care of. My subsequent e-mails and phone calls were simply ignored and the problem was never solved. It's good the company is now declaring bankruptcy. Perhaps the next owner will bring it back to what it once was. This was not my only bad , recent experience with customer service.

Fraud and rip off. Don't order online. After repeated attemps to check out using my paypal card the system would not take the order. What they did take was over 900 bucks worth of credit approval from my paypal account with no order attached. Paypal says I will have to wait 21 days for the pending approval to drop off in order to file a dispute. Brooks Brothers says they have no way to cancel the approval because they can't see it.. I am beyond flustrated with this rip off company. Buyer beware.

You need to answer your lines before we are forced to report fraud on a charge. You do not readily have an available email or other to contact you. Shady doesn't even come close to describing right now.

VC/tc

Bought four shirts on line last week and only two delivered and dispatch indicated order completed.
No answers from customer services in spite of repeated emails. No phone contact available.
Lost $130. A fraud. Don’t buy from this firm.

Made my first purchase from this company when I bought some shirts. When they arrived I discovered that the shirts were much bigger than the size guide indicated they should be and were really poorly made. There is nothing in the package or the website regarding returns. I have emailed and tried contacting customer service via the web but all communications have been ignored. Really unhappy. Zero customer service.
DO NOT WASTE YOUR MONEY

What a joke called their customer service dept on hold for 1 hour, I can see why they are going bankrupt.

This is a deceitful company. I cancelled my order right away in 10 minutes window after realizing I ordered the masks twice through different sellers. You ignored my request and charged money anyway. You’ve got to be ashamed of yourself.

I just placed an order through the Brooks Brothers call center and I had the nicest customer service representative. Her name is Michelle “Shelly” Galbraith. So patient and nice . She helped out with issues I was having with my rewards. Thanks again!!

Quality is good. That service though... called them on a Sunday morning to remove one item from my online order. This woman with a hoarse voice picked up my call and couldn’t be more bothered. She sounded as if she had just woken up (or maybe she actually did) and she freaking sighed after she heard what I was requesting her to do. What company would allow this kind of customer service??!! Holy cow. But she eventually did help me, not with a struggle though. I do like their clothes dispite the price hike. But that customer service, or the lack of, is making me look elsewhere to donate my dough.

Brooks Brothers merchandise is fine however customer service (online) is terrible. I ordered 3 identical items (except for colour) and received 3 shipments, one each over 3 days. In addition to this being environmentally unfriendly and my having to deal with disinfecting 3 packages, due to COVID-19 precautions), the shipments were international and had to clear customs, resulting in excess handling charges. Brooks Bothers customer service was very unaccommodating and I finally gave up on trying to recover what was a small amount of money. I was a customer for many years and will not shop there again.