British Gas Reviews 

The engineer was polite, efficient and kept a clean work space. I've had the same engineer for the last couple of years servicing my boiler, so feel I can trust his work. 5*

No complaints at all. Great service

I have an illness that needed a quick response and British Gas came around within 90 minutes and spent one hour to change meter for me so I can have my gas supply back on.
The engineers were polite and helpful and made sure I was happy before they left. Excellent service and worth having there supply’

Was pleasant & curteous, very informative re products I could buy for boiler efficiency , detailed fully what was needed done in repair to H & S Standards at my home, completed the checks in a timely manner , left my house neat & tidy .

Today I had my annual boiler check. The engineer, Mustafa was excellent. I’m an 80 year old woman living by myself. Mustafa explained how my thermostat in hall works in great detail. He also showed me how to regulate the pressure dials below the boiler itself. He did a check to see the electrics in my kitchen were fit for purpose and working well, in addition to inspecting and resolving any issues with the boiler. He even made a video of him adjusting the dials to regulate the pressure in boiler in case I needed to do some. It was very reassuring to have someone like him doing my British gas annual boiler check.

Very fast service had part with him washing machine was fix with in two hours

The engineer arrived within a few hours of reporting an issue and quickly resolved the problem. Couldn’t fault the service and wouldn’t be without it.

Annual boiler service arranged within 24 hours. Engineer arrived on time. Service took 30 minutes. Report received by email 30 minutes later.

1st class service from British gas.... My boiler had broken down and the engineer was polite, courteous and professional... He spoke me through everything and gave me great advice on keeping my boiler working at it's best. Would highly recommend this company.

They contacted me first, although the time bracket for the engineer's arrival was too excessive (between the hours of 12pm and 6pm), I received another message approximately 15 mins before his actual arrival time. The engineer, Richard, who came was very professional, thorough (not a five mins job)and courteous.

To start of, it's SUMMER time, electricity and gas is barely used due to working full time, mostly used evening shower, washing machine and etc (daily chores). Paying gas/electricity bills always on time quarterly (every 3 months) for years. Received a bill of £800 (electricity) & £230 (gas).
An absolute joke and unacceptable treatment. HOW CAN YOU GET A BILL LIKE THAT PLEASE EXPLAIN. Doubt companies or shops get a bill this high.
Even during winter time the usage never went to above 300.
Complete nonsense british gas, will be taking this further!
Do not recommend this at all
Also it hasn't yet been solved wonder how long it'll take as they were quick to charge that ridiculous amount of money!!!

Great customer service and professional engineers.

Excellent service. The engineer was very efficient and explained exactly what was wrong and what was needed to fix it and what my excell was and any extra costs. I was sent a text message on expected time, I also received a phone call from British Gas to say he would be slightly delayed. Very pleased with the service.

The gas engineer that attended went above and beyond to support me with product and safety advice highly recommend him

Going back on their word, falsely charging me debt collection charges, trashing my credit score, then saying we applied the debt collection charge by mistake but won’t remove impact on my credit file. Also useless at helping mental health customers. Told them I could not take a meter reading and still wanted me to.

Ryan was very pleasant and a friendly professional representative. He did an assessment of my old existing central heating system.

Then we discussed options of new heating systems that would be suitable to install at my home. The overall appointment was informative and timely I received 3 printed boiler quotes.

I will be recommending British Gas to my friends and family.

Excellent service by all of your staff,the engineer who fixed our boiler was exceptional, congratulation to British Gas 1st class service by all.

The engineer was very knowledgeable and thorough in all his work. I was left feeling very confident that an excellent job had been done.

If I could score zero stars I would! This company is a disgrace. I have battled for 18 months to get my smart meter working. I have had a catalogue of complaints and the latest outstanding since May is now promising an engineer to fix the problem. I am all electric and totally reliant on my smart meter to budget. DO NOT use this company it's shambolic!

Excellent service, really professional, kept us informed all the way.I would recommend British Gas for reliability.