Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by all of your…
Excellent service by all of your staff,the engineer who fixed our boiler was exceptional, congratulation to British Gas 1st class service by all.
26 July 2026
Unprompted review
Reply from British Gas
Hello Ken, thanks so much for your review!
I'm so glad to hear you've received excellent service throughout the whole process!
Thanks again, Natasha
The engineer was very knowledgeable and…
The engineer was very knowledgeable and thorough in all his work. I was left feeling very confident that an excellent job had been done.
20 August 2026
Unprompted review
Reply from British Gas
Hello Witold, this is great to read!
I'm so glad to hear your lovely comments about the engineer, they are really appreciated!
Thanks, Natasha
If I could score zero stars I would
If I could score zero stars I would! This company is a disgrace. I have battled for 18 months to get my smart meter working. I have had a catalogue of complaints and the latest outstanding since May is now promising an engineer to fix the problem. I am all electric and totally reliant on my smart meter to budget. DO NOT use this company it's shambolic!
20 August 2026
Unprompted review
Reply from British Gas
Hello Phil, thanks for taking the time to leave a review.
I'm sorry to hear that you're having issues with your smart meter & this hasn't been resolved yet.
I’d like to get this sorted out for you.
Please send us a direct/private message on X, Facebook, Instagram, or LinkedIn.
Please include #Trustpilot in your message, just so your message comes through to the right team!
My team and I will then start looking into this for you. Thanks, Natasha
Excellent service
Excellent service, really professional, kept us informed all the way.I would recommend British Gas for reliability.
20 August 2026
Unprompted review
Reply from British Gas
Hello Roy, thanks so much for your lovely review, it is really appreciated! ^Natasha
The company done well booking me in and…
The company done well booking me in and gas check was excellent.
19 August 2026
Unprompted review
Reply from British Gas
Hello Adam, thanks so much for your great review!
I'm glad to hear the booking process & appointment went smoothly!
Thanks again, Natasha
Reply from British Gas
Hello Avis, thanks so much for your lovely review, it is really appreciated! ^Natasha
First class customer service from Endre
Our booking to fix our dishwasher was easy to make online. Endre was so professional, very personable and was clearly very knowledgeable. He was a great ambassador for British Gas delivering excellent customer service. Thank you for all your help.
20 August 2026
Unprompted review
Reply from British Gas
Hi there, thanks so much for your review!
I'm so glad to hear it was easy to book the appointment online. Your lovely comments about the engineer are really appreciated!
Thanks again, Natasha
A good company
The engineer was very efficient and a clean worker. Kept informed about time of arrival. Helpful in explaining things.
20 August 2026
Unprompted review
Reply from British Gas
Hello John, this is great to read!
I'm so glad to hear the engineer kept you informed & explained everything to you!
Thanks, Natasha
The technician arrived on time and…
The technician arrived on time and reviewed what was needed. He was polite, very thorough and cleared everything quickly
20 August 2026
Unprompted review
Reply from British Gas
Hello Maurice, thanks so much for your review!
I'm so glad to read your lovely comments about the engineer, they are really appreciated!
Thanks again, Natasha
Great service start to finish no…
Great service start to finish no complaints at all
10 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Fantastic service from start to finish
Fantastic service from start to finish. The engineers contacted when they set off with an estimated time of arrival. Both friendly, helpful and made the whole process easy. They helped my not very technical partner with set up for the app. Explained everything and supported. Great all round service from start to finish. Highly recommended.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Boiler Service
Excellent, professional service from the BG engineer, Mark. I will keep on using their services.
18 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Very pleased.
Arrived on schedule and did an excellent job of servicing our system.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
I booked my annual boiler service early in August.
I booked my annual boiler service early in August and unfortunately had to cancel. I made a further appointment with no problem and the engineer called today. He was efficient polite and helpful and even helped me with a stiff bed lever. He also explained that there was no ventilation to the meters but it couldn’t be fixed.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
The team were great
The surveyor was informative and came up with a good solution to our needs and the Engineer was polite and careful in his work and professional.
12 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Boiler service
The engineer turned up when he said he would unlike the last one who didn’t bother after I had waited in all afternoon for him to change my meters. He was friendly, knowledgeable and left the area spotless where he had been working doing a boiler service. John is a credit to BG.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Engineer came Boiler Service
Engineer came to do service on my boiler, he was very polite and explained things about the boiler that may need to keep an eye on. Very pleased.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
As always British Gas provided me with…
As always British Gas provided me with a courteous professional engineer. Thank you
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.