Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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The company done well booking me in and…
The company done well booking me in and gas check was excellent.
19 August 2026
Unprompted review
Reply from British Gas
Hello Adam, thanks so much for your great review!
I'm glad to hear the booking process & appointment went smoothly!
Thanks again, Natasha
Reply from British Gas
Hello Avis, thanks so much for your lovely review, it is really appreciated! ^Natasha
First class customer service from Endre
Our booking to fix our dishwasher was easy to make online. Endre was so professional, very personable and was clearly very knowledgeable. He was a great ambassador for British Gas delivering excellent customer service. Thank you for all your help.
20 August 2026
Unprompted review
Reply from British Gas
Hi there, thanks so much for your review!
I'm so glad to hear it was easy to book the appointment online. Your lovely comments about the engineer are really appreciated!
Thanks again, Natasha
A good company
The engineer was very efficient and a clean worker. Kept informed about time of arrival. Helpful in explaining things.
20 August 2026
Unprompted review
Reply from British Gas
Hello John, this is great to read!
I'm so glad to hear the engineer kept you informed & explained everything to you!
Thanks, Natasha
The technician arrived on time and…
The technician arrived on time and reviewed what was needed. He was polite, very thorough and cleared everything quickly
20 August 2026
Unprompted review
Reply from British Gas
Hello Maurice, thanks so much for your review!
I'm so glad to read your lovely comments about the engineer, they are really appreciated!
Thanks again, Natasha
Great service start to finish no…
Great service start to finish no complaints at all
10 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Fantastic service from start to finish
Fantastic service from start to finish. The engineers contacted when they set off with an estimated time of arrival. Both friendly, helpful and made the whole process easy. They helped my not very technical partner with set up for the app. Explained everything and supported. Great all round service from start to finish. Highly recommended.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Boiler Service
Excellent, professional service from the BG engineer, Mark. I will keep on using their services.
18 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Very pleased.
Arrived on schedule and did an excellent job of servicing our system.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
I booked my annual boiler service early in August.
I booked my annual boiler service early in August and unfortunately had to cancel. I made a further appointment with no problem and the engineer called today. He was efficient polite and helpful and even helped me with a stiff bed lever. He also explained that there was no ventilation to the meters but it couldn’t be fixed.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
The team were great
The surveyor was informative and came up with a good solution to our needs and the Engineer was polite and careful in his work and professional.
12 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Boiler service
The engineer turned up when he said he would unlike the last one who didn’t bother after I had waited in all afternoon for him to change my meters. He was friendly, knowledgeable and left the area spotless where he had been working doing a boiler service. John is a credit to BG.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Engineer came Boiler Service
Engineer came to do service on my boiler, he was very polite and explained things about the boiler that may need to keep an eye on. Very pleased.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
As always British Gas provided me with…
As always British Gas provided me with a courteous professional engineer. Thank you
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Gas engineer was very pleasant and very…
Gas engineer was very pleasant and very helpful in explaining things.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Very helpful and friendly engineer
Very helpful and friendly engineer. Answered all questions and explained what he had done. Very happy with service from start to finish. 5* Highly recommended. Great communication throughout 👏 overall great customer service. Thank you 😊
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
I am reviewing the customer service…
I am reviewing the customer service from British Gas. I was contacted by the Cheap Energy club to switch to British Gas. The Energy Club had not checked fully that I was telling them that I was still under a fixed contract with my existing supplier with still more than 49 days left but was told by C EClub I would still be exempt from charges for early termination and set up a switch to BG. I was not exempt BUT when I explained situation toBG the customer service were very understanding when I explained I was hassled by CEC etc and happily accepted my cancellation from a switch to BG. Most helpful person assured me he would cancel the account switch straight away. Delightful to speak with someone who listened to me.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
British Gas informed when the boiler…
British Gas informed when the boiler was due for annual check
Engineer arrived on time carried out check on boiler and all radiators and provided report
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
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