Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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Gas fire servive completed
Satisfied with service by british gas . O have been a customer for 60 years.
21 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear you're satisfied with our service! Thank you for taking the time to share your positive feedback with us. We truly appreciate it. If you need any help in future Christine, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Had boiler serviced engineer phoned to…
Had boiler serviced engineer phoned to say he was on way was polite and quick
21 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We are so pleased to hear that our engineer called ahead and was both polite and quick. We truly appreciate your positive feedback. If you need any help in future Martin, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very helpful advice with practical…
Very helpful advice with practical information about new boilers- much appreciated. Thanks to Michael for taking the time to explain things to us.
21 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you found the advice helpful and practical, especially regarding new boilers. It's great to know that our team took the time to explain things thoroughly. If you need any help in future Helen, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Arrived on time very courteous & helpful
Arrived on time very courteous & helpful
20 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service to be both courteous and helpful, and that we arrived on time. Thank you for taking the time to share your positive feedback. If you need any help in future Ginny, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Prompt service and engineer was really…
Prompt service and engineer was really polite and tidy
21 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service prompt and our engineer polite and tidy. Thank you for sharing your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Always on the ball !
Always on the ball !! Friendly and trustworthy had them for years feel safe knowing my boiler is taken care of
19 August 2026
Unprompted review
Reply from British Gas
Hi Dawn, we really appreciate your feedback following your experience with us, hearing we help you feel safe really does make my day. If you need anything else at all, please don't hesitate to get in touch! Thanks, Stacey
Problem with boiler
Problem with boiler, given an appointment the next day and annual service done at the same time.
21 August 2026
Unprompted review
Reply from British Gas
Thanks for the fantastic 5 Star review Christine, I'm glad we could get to you quickly for the repair, and tick off the annual service at the same time before winter! ^Stacey
Very polite and explained everything
Very polite and explained everything
20 August 2026
Unprompted review
Reply from British Gas
Hi Yvonne, 5 stars is what we like to see, I'm delighted that we’ve met your expectations. Thanks so much for letting us know. Take care, Stacey
Service to my heating system is always…
Service to my heating system is always on time and done without any fuss
18 August 2026
Unprompted review
Reply from British Gas
I'm pleased your annual service experience has been consistently good J F, thanks for the 5 stars! ^Stacey
Experienced technician
Informative, courteous, experienced technician. Repaired faulty valve, explained the problem, gave advice.
21 August 2026
Unprompted review
Reply from British Gas
Hi Jill, thanks for getting in touch about your recent visit, it's great to see that the issue was identified and repaired, and advice given. Thanks again, Stacey
Boiler service today
Boiler service today. Reminder text received first thing, then a call from the engineer with an estimated time of arrival. Confirmation text received when he was on his way. Friendly guy and good service
21 August 2026
Unprompted review
Reply from British Gas
Thanks for sharing your positive boiler service experience Sarah! We appreciate the 5 stars too! Take care ^Stacey
There on time and very helpful and…
There on time and very helpful and knowledgeable and helpful
21 August 2026
Unprompted review
Reply from British Gas
Hello William, its great to see the engineer was on time and helpful. Thanks for the 5 star review! ^Stacey
The engineer clearly understood what he…
The engineer clearly understood what he was doing and communicated with us at all times
21 August 2026
Unprompted review
Reply from British Gas
Hi Watson, thanks for the 5 stars! ^Stacey
Friendly
Friendly, professional service. Was on time and carried out required checks in a timely manner.
20 August 2026
Unprompted review
Reply from British Gas
Hi Lee, we really appreciate your feedback following your experience with us. If you need anything else at all, please don't hesitate to get back in touch. Thanks, Stacey
The engineer was on time and efficient
The engineer was on time and efficient. Work carried out straightforwardly by the pleasant young man. No problems with British Gas so far.
20 August 2026
Unprompted review
Reply from British Gas
Hello Wendy, thanks for getting in touch about your recent visit, it makes our day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
We have been with Scottish Gas for a…
We have been with Scottish Gas for a long time now and always found them to be officiant and helpful.
21 August 2026
Unprompted review
Reply from British Gas
Thanks for the 5 stars Mrs McBride, its always a pleasure to hear from a happy customer! Thanks for your loyalty over the years. ^Stacey
Chris the service engineer was really…
Chris the service engineer was really pleasant and extremely helpful. He was very efficient and knowledgeable. I can highly recommend British Gas, thanks again Chris 👍
21 August 2026
Unprompted review
Reply from British Gas
Hi Mick, thank you so much for leaving a lovely review today. It’s always nice to learn when our customers would recommend us, I'm glad you've experienced the great service we provide! Thanks again for sharing, Stacey
Reply from British Gas
Hi Lynda, thank you so much for leaving a lovely review today. It’s always nice to learn when things have gone to plan. Thanks again for sharing, Stacey
annual boiler service
Provided a good service a advice on future proofing the boiler and fully tested the heating 👌🏽
21 August 2026
Unprompted review
Reply from British Gas
Hi Parminder, 5 stars is what we like to see, I'm delighted that we’ve met your expectations. Thanks so much for sharing. Take care, Stacey
British Gas Yearly Boiler Service
British Gas yearly boiler service - engineer rang beforehand to advise time of arrival - serviced boiler and checked cylinder and radiators - was friendly and helpful.
19 August 2026
Unprompted review
Reply from British Gas
Hi Mrs Dixon, thanks for getting in touch about your recent service, it makes our day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
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