Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
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Review summary
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Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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British Gas Yearly Boiler Service
British Gas yearly boiler service - engineer rang beforehand to advise time of arrival - serviced boiler and checked cylinder and radiators - was friendly and helpful.
19 August 2026
Unprompted review
Reply from British Gas
Hi Mrs Dixon, thanks for getting in touch about your recent service, it makes our day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
Constantly having to chase up a good…
Constantly having to chase up a good will payment for not giving me my refund that I was due. I've made six telephone calls and web chats and spent hours chasing this up. In the end I had to write a physical letter to the complaint department. The complaint department have basically fobbed me off just like all the other advisors I've spoken to . Just to complain in writing cost me nearly 10 pound in photocopying and postage. Zero apologies and absolutely no faith and that I will ever get this money .
21 August 2026
Unprompted review
Reply from British Gas
Good afternoon Steph, I'm sorry you're having issues with a refund due. I’d like to get this sorted out for you.
Please send us a direct/private message on Facebook, X, Instagram, or LinkedIn.
Please include #Trustpilot in your message, and a summary of your review.
My team and I will then start looking into this for you. Thanks, Stacey
British case boiler service.
The engineer advised on replacing my nest with the Hive, which was done on this visit. He was very thorough and gave plenty of advice and help. The whole visit was a pleasure.
21 August 2026
Unprompted review
Reply from British Gas
Good afternoon Sofia, I'm glad our engineer could help you straight away with the needed replacement thermostat! Thanks for the 5 stars. ^Stacey
Great service
A great service provided. I felt the advisor was experienced in his knowledge background and was helpful with our questions
21 August 2026
Unprompted review
Reply from British Gas
Hi Gaynor, we really appreciate your feedback following your experience with us. If you need anything else at all, please don't hesitate to get back in touch. Thanks, Stacey
There service is very good on products…
There service is very good on products that you cover with there insurance
29 January 2026
Reply from British Gas
I'm very pleased to see you're happy with the cover you have from us Jams, thanks for sharing! ^Stacey
Good service on time very competent…
Good service on time very competent engineer
21 August 2026
Unprompted review
Reply from British Gas
Hi Tom, thanks for taking the time to share a review of your recent experience with us today. If anything else ever comes up, don’t hesitate to get in touch over Facebook, X, Instagram or LinkedIn with your details. Thanks, Stacey
Andy the engineer was very professional…
Andy the engineer was very professional and helpful with product advice.
21 August 2026
Unprompted review
Reply from British Gas
Hi Glen, thanks for getting in touch about your recent visit from us, it makes our day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
3 days since installing still no cards…
3 days since installing still no cards via post running on emergency credit ! Asked for a new gas box as old one was damaged not fitted yet
18 August 2026
Unprompted review
Reply from British Gas
Hi Clive, sorry you've not received the new cards yet. We’d like to get this sorted out for you.
Please send us a direct/private message on Facebook, X, Instagram, or LinkedIn.
Please include #Trustpilot in your message, and a summary of your review.
My team and I will then start looking into this for you. Thanks, Stacey
The engineer was amazing
The engineer was amazing, very helpful and told me what he was doing and why. Very polite to,
21 August 2026
Unprompted review
Reply from British Gas
Hi Gautam, 5 stars is what we like to see, I'm delighted that our engineer met your expectations. Thanks so much for taking the time to share your experience. Take care, Stacey
Reply from British Gas
Thank you so much for leaving a lovely review today. It’s always nice to learn when things have gone to plan. ^Stacey
5 star rating for today’s visiting engineer…
5 star rating for today’s visiting engineer. British Gas need to recognise the good engineers they have. I’ve had my home service for at least 15 years now and had my ups and downs with the service provided. If a true, British Gas trained engineer comes out then the service is outstanding! When they use some unknown local contractor, the service is not good. My recent service engineer is the reason I will renew my policy for another year. 5* for Toby, the British Gas apprenticeship trained engineer!!!
21 August 2026
Unprompted review
Reply from British Gas
Good afternoon, thanks for getting in touch about your recent service, it makes our day to read comments like yours especially about our hardworking engineers. Thanks for the 5 stars! Stacey
AWFUL
AWFUL!
British Gas were automatically used when I moved into my first property, every month I pay via direct debit . And now all of a sudden in £100+ debt, when asked how this has happened I was told they don’t receive my meter reading and it’s a problem on there end, I was never informed about this, nor informed they would be charging me extra in my monthly direct debits, asked for a pay as you go last year and had no answer, only to find out they didn’t accept me because of the meter reading issue- again there issue not mine.
I called up and no one could explain to me properly why I was being over charged and in debt. WORST SERVICE EVER. I will be changing providers. Rude and money grabbing people.
21 August 2026
Unprompted review
Reply from British Gas
Good afternoon Alysia, I'm sorry you've not felt looked after with us, we'd hate to see you go. I’d like to help get this sorted out for you.
Please send us a direct/private message on Facebook, X, Instagram, or LinkedIn.
Please include #Trustpilot in your message, and a summary of your review.
My team and I will then start looking into this for you. Thanks, Stacey
British gas are a scam i wasnt leaving…
British gas are a scam i wasnt living in property and still had to pay large amouts of money to their estimated bill. I was owed over 300 when i closed my account down and only got 193. They try their best to squeeze more money out of you. Please choose an alternative company and not use these scammers
21 August 2026
Unprompted review
Reply from British Gas
Hi Simon,
Thank you for sharing your concerns. We're sorry to hear that you're unhappy with your billing and final account balance, and we understand how frustrating this situation must be.
If you'd like us to look into this further, please send us a direct message on social media with your account details, and we'll be happy to investigate for you. 📱💙
Best wishes,
Peter 💙
Excellent service from British Gas I’m…
Excellent service from British Gas I’m on there boiler service contract very good price for what you get. I’ve been a customer for over 50 years completely satisfied the engineer who came and serviced my boiler was very knowledgeable done a very good job very polite and very clean workmanship.
19 August 2026
Unprompted review
Reply from British Gas
Hi Tony,
Thank you for taking the time to share your feedback 😊. We're delighted to hear that you've been a British Gas customer for over 50 years 💙, and that you've been so satisfied with your boiler service contract.
It's wonderful to know that the engineer was knowledgeable 👨🔧, polite 👍, and carried out the service to a high standard while leaving everything clean and tidy 🧹✨. Comments like yours are always appreciated, and we're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
After 50 years with British Gas, we reckon you've probably seen more boiler services than most engineers! 😄🔥
Best wishes,
Peter 😊🌟
Excellent service by very good engineer
Excellent service by very good engineer
21 August 2026
Unprompted review
Reply from British Gas
Hi Ms Sudgen,
Thank you for taking the time to share your feedback 😊. We're delighted to hear that you received excellent service and that the engineer did such a great job 👨🔧✨.
We're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
Short and sweet, but it says it all! 😄👏
Best wishes,
Peter 😊🌟
A British Gas engineer arrived today to service my ASHP.
A British Gas engineer arrived today to service my ASHP. Very impressed. Very professional. Answered all my questions and gave good advice. Well done 👍
21 August 2026
Unprompted review
Reply from British Gas
Hi Andy,
Thank you for taking the time to share your feedback 😊. We're delighted to hear that you were impressed with the service provided.
It's great to know that the engineer was professional, answered all your questions, and provided helpful advice along the way 👍✅. Taking the time to ensure our customers feel informed and confident is exactly what we aim for.
We're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
Sounds like the engineer had all the right answers... which is always handy when the questions start flowing! 😄👏
Best wishes,
Peter 😊🌟
Reply from British Gas
Hi Joseph,
Thank you for taking the time to share your feedback 😊. We're delighted to hear that the engineer was prompt ⏰, helpful 👍, and took the time to explain everything clearly 👨🔧🔧.
It's always great to know when our customers feel well informed and supported throughout their visit. We're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
Clear explanations and great service are a winning combination... no instruction manual required! 😄👏
Best wishes,
Peter 😊🌟
Engineer was efficient tidy and…
Engineer was efficient tidy and friendly.
Advised me of what he had done during service to boiler and fire. I am confident with service given.
20 August 2026
Unprompted review
Reply from British Gas
Hi Mavis,
Thank you for taking the time to share your feedback 😊. We're delighted to hear that the engineer was efficient, friendly, and left everything tidy 👨🔧🧹✨.
It's great to know that they kept you informed throughout the service and explained the work carried out on your boiler and fire 🔥✅. Helping our customers feel confident and reassured is exactly what we aim for.
We're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
It sounds like your engineer didn't just service the boiler, they gave you peace of mind too! 😄👏
Best wishes,
Peter 😊🌟
british gas - marketing scammers...
i called british gas thrice yesterday to activate my account and yet as of now there is no news from them - no email - phone call. - no message - nothing at all and account is still not activated... height of slow services..
on the other hand they are sending me their marketing junk for more than a month and there is no way to unsubscribe to that unwanted email..
BG -
20 August 2026
Unprompted review
Reply from British Gas
Hi Raheel,
Thank you for sharing your experience. We're sorry to hear that, despite contacting us three times, your account is still not activated and you've received no update. We understand how frustrating this must be, especially while continuing to receive marketing emails.
This isn't the level of service we aim to provide. Please send us a direct message on social media with your details, and we'll be happy to look into this for you. 📱💙
Best wishes,
Peter 💙
Simon the British gas engineer knew the…
Simon the British gas engineer knew the product Base, was experienced and behaved like a British Gas ambassador. The more like him the better.
21 August 2026
Unprompted review
Reply from British Gas
Hi Mike,
Thank you for taking the time to share your review 😊. We're delighted to hear that Simon's knowledge and experience really stood out during your visit 👨🔧🔧.
It's wonderful to know that he demonstrated the professionalism and expertise that our customers expect, and that he represented British Gas so well. Comments like yours are always appreciated, and we're thrilled that your experience earned us a 5-star review ⭐⭐⭐⭐⭐.
We'll be sure to pass your kind words on to Simon and his manager so that he receives the recognition he deserves 👏🌟.
It sounds like Simon set the bar pretty high, but we're certainly happy to have ambassadors like him on the team! 😄💙
Best wishes,
Peter 😊🌟
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