Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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Great service
Great service. Very nice engineer who was knowledgeable and efficient!
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
The British Gas engineer who carried…
The British Gas engineer who carried out our boiler service was brilliant and even explained how I could use the Hive control to remotely operate our heating system.
21 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Great maintenance service
Quick appointment, very pleasant engineer, problem sorted out in no time
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Good service
Good service. Interfacing with them has been a pleasure. Smart meter installation was done professionally, the engineer was superb.
20 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Very poor and inconsistent customer service.
I called British Gas on 5 August because I had moved home and needed my old address closed and my energy supply set up at the new address. The adviser clearly told me that everything had been completed — the old address was closed and the new address had been set up. I confirmed that I wanted to proceed, and I left the call believing everything was sorted.
Unfortunately, I later discovered that the new account had not actually been set up at all.
Today I had to call again. The first adviser kept me waiting for around 30 minutes while trying to deal with the issue, and eventually the call disconnected without anything being resolved.
I then called again and finally reached a very helpful woman who managed to sort the issue out in only a couple of minutes.
I am grateful to the final adviser, but the overall experience has been extremely frustrating. It should not take several calls, long waits and repeated explanations to complete a straightforward home move. British Gas really needs much more consistent customer service and better follow-through when advisers tell customers that something has been completed.
21 August 2026
Unprompted review
Reply from British Gas
Hello Fanil, I'm really sorry to read this.
We’d really like to look into this further for you and see what we can do to help. Please send us a direct/private message on either LinkedIn, Instagram, X or Facebook.
Please include #Trustpilot in your message and a brief description, just so your message comes through to the right team!
If you don't have social media then we are also available on our livechat through our website/app.
My team and I will then start looking into this for you immediately. Thanks, Shaz
A job well and quickly done engineer visited us to carry out a…
The engineer visited us to carry out a minor repair to a flue. He was punctual, polite, knowledgeable, efficient and friendly and completed the job within the forecast time.
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
If all engineers are all as good this…
If all engineers are all as good this fellow everything good
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Engineer was courteous
Engineer was courteous , informative a d thorough.
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Always provide a good service.
Engineer kept me informed and work was fast & efficient. Found British Gas has always provided a good service.
19 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Great with deaf people
Very efficient engineer who was clean and well presented. I mentioned I was profoundly deaf but could lip read to an extent and he made sure to talk face to face with me and very clearly. A rare pleasure.
21 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Been with British gas for years i…
Been with British gas for years i wouldn't trust anyone else
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Easy to book a service.
Easy to book a service.
Engineer is friendly and helpful.
Answers my questions, truthfully ( looks as if he is).
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Fast, efficient, and friendly service
We have a service and maintenance contract with British Gas for our home. Any time we've needed support or booked a service it's always been easy, quick, and the engineer has been, professional, friendly, and helpful.
20 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Homecare and British Gas.
That Homecare package is second to none.
Engineer Matt was a diamond.
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Engineer arrived on time
Engineer arrived on time, was friendly and efficient
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
That is what I think very good
21 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
British gas kept me up to date about…
British gas kept me up to date about the appointment, the engineer called to let me know he was a few minutes away on the day and was friendly and knowledgeable in his work. Everything was left neat and tidy. Boiler service done for another year. Thank you.
21 August 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
A friendly and helpful engineer who…
A friendly and helpful engineer who would not leave when he encountered an unexpected problem and got it resolved. Talked me through the issue and explained possible cause in case occurred in the future
20 August 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer was able to resolve the unexpected problem and explain the issue clearly. Thank you for sharing your positive experience! If you need any help in future John, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that everything was sorted out for you. We really appreciate you taking the time to share your positive feedback. If you need any help in future Margaret, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Terrible customer service until you get…
Terrible customer service until you get through to the South African guy in homecare if you are lucky (didn't catch his name but he was the only staff member who wanted to actually help!)
We recently switched supplier from Octopus to BG via a special free boiler service tariff. When we tried to book this, customer services consistently told us we could not have a free one and that our tariff did not exist (even though it is there on the screen and in writing?). Spent over half an hour on the phone. Then, Andrew Cavanagh emailed asking for the written information which I sent but insisted he could not help us without a redemption code. Asked us to call the customer services team again who we had just spent over half an hour on phone to?! Went on online chat to Tanya and she fluffed us off with some rubbish about 'trusting us' and cut off the chat at that point before I could get any clarity.
Finally got through to the South African guy in Cape Town via Homecare emergency number and he almost immediately said he could book it in. So, clearly it was there on the system and the others could not be bothered to look at it, or advise exactly who we should call. What a shambles. Octopus wins on customer services every day of the week at least on the BG side, not homecare.
21 August 2026
Unprompted review
Reply from British Gas
I'm truly sorry to hear about the incredibly frustrating and inconsistent experience you've had with our customer service when trying to book your free boiler service. It's completely understandable that you feel this way after spending so much time on the phone and online chat without a resolution. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
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