Bright & Beautiful Reviews 

680
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the cleaning teams are consistently punctual, extremely polite, and leave homes sparkling, beautifully presented, and smelling wonderfully fresh. People deeply appreciate the thorough approach and the exceptionally high standards maintained by the hardworking staff during both regular visits and detailed deep cleans. Some reviewers were not happy with the overall results, noting that several specific tasks promised during the initial consultation were left completely undone. Consumers also mentioned finding lingering dust, along with certain household areas like light fixtures and floors that were unfortunately missed during the cleaning service.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Facilities

Reviewers highlight ambiguous aspects of facilities with mixed feedback regarding cleanliness. Consumers... See more

Product

People report ambiguous experiences with product, as some consumers consider using it a game changer and love... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... See more

Company replied

Rated 5 out of 5 stars

Me and my partner are extremely impressed with our first deep clean from Bright and Beautiful Colchester. Our home looked immaculate and they went the extra mile to tidy up some of our things and mak... See more

Company replied

Rated 5 out of 5 stars

I've been asked by the Newcastle upon Tyne franchise to provide a review of my experience of Bright & Beautiful over my first year, and I am happy to do so. Natacha is a hard-working leader of her tea... See more

Company replied

Rated 5 out of 5 stars

The Bright and Beautiful Team in Shrewsbury have been coming to us weekly for around 4 years. Every single member of the team we have met has been so professional and friendly. The team do an outstan... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(680)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Starry Service from Stourbridge Branch

I contracted Bright and Beautiful service to keep the house and laundry of my frail and aged mother clean and tidy. They were marvellous!

My contact was with the Stourbridge Manager Lindy who explained their services clearly and arranged for a weekly team to come to my mothers house.

The weekly team was led by Stacey and I have nothing but the highest of praise for her and her colleagues. Not only did they leave the house spick and span making sure that my mothers bed was changed and removing dirty laundry to return it clean and pressed the following week but they also made sure she was comfortable and made her cups of coffee. As she had no mobility at all, this was something she very much appreciated and looked forward to their weekly visits.

As someone who used to run my own cleaning enterprise and have very high standards I can confirm that the Bright and Beautiful team met my exacting requirements.

Good cleaning is something to be valued and not something which everyone is capable of doing. I'm therefore very happy to pay a higher price to know that the staff are skilled, have job security and are paid appropriately.

6 November 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Fiona,

Thank you for taking the time to write your review. We're so happy to hear you are impressed with Bright & Beautiful's attention to detail. That's lovely to hear your mother and the team get on so well.

Thank you,
William

Rated 5 out of 5 stars

House deep clean

The Bright and Beautiful ladies came in and did a deep clean which was much needed after having a new bathroom fitted! I was completely blown away by the high standard and attention to detail they provided! I would recommend them to anyone who requires this service!

4 November 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Gayner,

Thank you for sharing your review. We are happy to hear you describe your self as completely blown away y the high standards and attention to detail of Bright & Beautiful cleaners.

Kind regards,
William

Rated 5 out of 5 stars

The South Manchester service

We use the (South) Manchester service. The most important thing for us is the model, with cleaners paid as employees with benefits- and not as casual labour- and organised by the company.
It is understandably not cheap but the money is well-spent for the above reasons. Staff are vetted too which is reassuring and the team-leader (Johanna) allocated to us for a long period now is excellent.
The cleaners also do a very good job and there is also flexibility to vary cleaning dates when necessary (e.g. for holidays). The Team model is also excellent as it is much less intrusive (e.g. a team of three needs to be in the house for only one hour whereas a single person would need to be present for a whole morning /afternoon).

4 November 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Betsy,

Thank you for your review. We're proud to hear you compliment our commitment to fairly compensating our employees and your kind words calling describing Bright & Beautiful as excellent.

Thank you.
William

Rated 5 out of 5 stars

exceptional cleaning to a high standard

Rebecca and her team in Telford are first class, their attention to detail and service provided really is exceptional. The cleaning work is thorough and meticulous and they treat our properties with the upmost respect.

29 October 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Tammy,

Thank you for sharing your review. It's brilliant to hear you praise the exceptional attention to detail of Bright & Beautiful cleaners and call their work first class.

Thank you,
William

Rated 5 out of 5 stars

I have nothing but praise for this…

I have nothing but praise for this company- they do an excellent job and staff are always courteous, helpful and friendly. I have had a fair bit of experience of cleaners and they are easily the best I have used.

30 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Rosemary,

Thank you! Your review is delightful. We're so happy to hear you call Bright & Beautiful excellent with courteous, helpful and friendly staff.

Thank you,
William

Rated 5 out of 5 stars

Manchester Bright and Beautiful are the best

Every time we have had the team around to clean the flat (we’re based in Manchester) the work has always been top quality, the staff are always kind and have a smile on their face. They deliver time and time again excellent work. I have healthcare needs and so having this team come in and help without any judgement and deliver quality work is helpful to me and I think they are just wonderful people. If you go with bright & beautiful you won’t regret it.

24 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Mary,

Thank you for writing your review. We're so happy to hear you call Bright & Beautiful's cleans as excellent and top quality with always kind smiling staff!

Thank you,
William

Rated 1 out of 5 stars

I don’t recommend This cleaning company…

I don’t recommend This cleaning company Bright and Beautiful Derby Uk - due to it having very poor customer service .
They are helpful up until they get the pre payment in full and then you are ignored.
I had several issues about an initial deep clean where several things were missed off and the cleaners left an hour earlier than was specified for the deep clean. These issues were not addressed or resolved even though I phoned and emailed several times.
I also had important items of mine go missing during the cleaning and still have not been found and nothing has been done about that either , except being ignored again .
The owner was more interested in taking her holiday and probably used the enormous sum of money I paid her for a service I didn’t receive to go on that holiday .

29 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Jane,

Thank you for your review. We're sorry to hear your concerns; we would like to launch a investigation into this for you. Please may you email us at marketing@brightandbeautifulhome.com or provide your details via Trustpilot.

Thank you,
William

Rated 5 out of 5 stars

An excellent ironing service!

An excellent ironing service! Our ironing is always collected and returned promptly and is ironed to an excellent standard. I would highly recommend Bright & Beautiful Telford.

28 October 2024
Unprompted review
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Reply from Bright & Beautiful

Thank you for your review! We're delighted to hear you call Bright & Beautiful excellent.

Kind regards,
William

Rated 5 out of 5 stars

Fabulously Clean!

Jayne and the Bright and Beautiful Southsea team deep of Carina, Michelle and Sara cleaned my 3 bedroom house and garden room and did a marvellous job, taking great care of furniture and finishes and leaving everything immaculate. Very happy they’ll be coming regularly from now on to keep it looking this good!

23 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Angela,

Thank you for your review! We're delighted to hear that you are very happy with Bright & Beautiful and found the clean to be marvellous and immaculate.

Thank you,
William

Rated 5 out of 5 stars

Excellent company!

Excellent company Nikki, Monika and Theresa did a fantastic job leaving the house spotless. I’m well happy with Bright and beautiful home.

17 October 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Mr Tennant,

Thank you! We're so proud to hear you describe Bright & Beautiful as an excellent company which have done a fantastic spotless job!

Thank you,
William

Rated 5 out of 5 stars

Deborah and her team were wonderful

Deborah and her team were wonderful. At no notice whatsoever they cleaned my flat on a Saturday morning! Top class. Thorough. And so very cheerful!!

19 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi John,

Thank you for your review. We're happy to hear you describe Bright & Beautiful as top class and your kind complements to Deborah!

Thank you,
William

Rated 5 out of 5 stars

Great job on our deep clean

Great job on our deep clean. Thank you.

7 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Rod,

Thank you for your review. We're delighted to hear you are happy with your deep clean.

Thanks,
William

Rated 5 out of 5 stars

Good experience from start to finish…

I employed Bright and Beautiful through Muhammed in Adlington area The ladies who did my clean worked so hard in the time they were with me and it has really made a difference My home is now how I want it I chose 4 weekly deep clean and I will be continuing for foreseeable future Thank you Karen and Lucy for a professional and friendly service and to Muhammed for support when I need it

3 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Valerie,

Thank you sharing your review. We are delighted to hear you are happy with your Bright & Beautiful clean and intend to continue using Bright & Beautiful's cleaning services for the foreseeable future.

Thank you,
William

Rated 5 out of 5 stars

Lisa, Kylie, Emma and Veneta

Had Lisa, Kylie, Emma and Veneta come out to us today to clean our office, Kitchen, Foyer and two Bathrooms.
They done a great job, very friendly, quick and efficient which is great as this allowed us to get on with our work.

2 October 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Robert,

Thank you for writing your review. We're happy to hear that you believe Bright & Beautiful has done a great, quick, and efficient job.

Kind regards,
William

Rated 5 out of 5 stars

A very thorough clean.

A very thorough clean.
Lovely staff and management. Extremely friendly.
Punctual. Polite.
I would definitely recommend.

18 September 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Nick,

Thanks for sharing! We're delighted to hear you call the team extremely friendly, punctual and polite, as well as conducting a very thorough clean!

Thank you,
William

Rated 5 out of 5 stars

Another excellent clean from the Bright…

Another excellent clean from the Bright and Beautiful Portsmouth team. The team always leave my home SO clean. They are very thorough, without doubt the best cleaning service I have used. Not only do they do an great job, but they are also very friendly and professional. I really like that I can just get on with work in my office on cleaning days and leave them to it. I would have no hesitation recommending Bright and Beautiful Portsmouth.

18 September 2024
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Leigh,

Thank you for sharing your feedback. It's so great to hear you're happy with your Bright & Beautiful clean, calling it excellent and very thorough! Thank you.

Kindest regards,
William

Rated 5 out of 5 stars

Best cleaners I have had .

They arrive on time and do a lovely job. my house has never looked so clean. I would definitely recommend the service.

13 September 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Brian,

Thank you for writing your review. It's great to hear that you found your Bright & Beautiful clean as being a lovely job, making your house cleaner than it has looked before.

Kind regards,
William

Rated 5 out of 5 stars

The team went above and beyond

The team went above and beyond. We were very happy with the spring clean and will be having a weekly clean going forward
I would 100% recommend!

21 August 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Yasmin,

Thank you for your review! We're delighted to hear that you are happy with your Bright & Beautiful spring clean.

Thanks,
William

Rated 5 out of 5 stars

I used the Hazel Grove branch for a…

I used the Hazel Grove branch for a deep clean as I has a damaged shoulder. The girls were wonderful and so was the house when it was finished. I will definitely be doing this again.

2 September 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi,

Thank you for sharing your feedback. It's fantastic to hear you call the Bright & Beautiful team and the clean as wonderful. We're glad we could remove the burden of cleaning, and wish you a speedy recover with your shoulder.

Thank you.
William

Rated 2 out of 5 stars

Seemed very professional on first meet…

Seemed very professional on first meet / tour of property but price was significantly higher than all other quotes.
When questioned on cost, I was offered no breakdown / explanation of how prices were calculated so I couldn't proceed with services as I felt very overcharged.

UPDATE - thank you for your response but again, this shows no clarity / breakdown for how the price has been calculated.

2 August 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Steve,

Thank you for writing your feedback. We appreciate both positive and negative reviews as it allows us to improve.

We are committed to only using environmentally friendly products free of harsh chemicals, employing our staff ethically with a living wage, and providing strict security for our customers by DBS checking our staff and ensuring cleaning is done in teams of two or three.

Unlike many other cleaning companies we are a holistic service, providing ironing and laundry and all of our work is done to a hotel standard. All of these factors contribute to our price point.

I hope this provides some clarity on our pricing, but if you have any further questions please feel free to reach out to marketing@brightandbeautifulhome.com

Kind regards,
William

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