Bright & Beautiful Reviews 

680
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the cleaning teams are extremely professional, polite, and always punctual, consistently leaving homes looking sparkling clean and smelling wonderfully fresh. People deeply appreciate the thorough, reliable service provided on a regular schedule, noting that the staff go above and beyond to ensure complete satisfaction. Some reviewers were not happy with the overall quality, mentioning that certain areas were missed, surfaces were left dirty, or specific tasks were left incomplete. A few other people also felt that the standard of the deep clean did not fully meet their expectations or match initial promises.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional and friendly teams that... See more

Staff

Consumers find staff to be positive, highlighting their professional, polite, and thorough approach to... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences regarding the cleaning... See more

Facilities

Reviewers express mixed feelings about facilities, highlighting both impressive cleanliness and noticeable... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... See more

Company replied

Rated 5 out of 5 stars

Me and my partner are extremely impressed with our first deep clean from Bright and Beautiful Colchester. Our home looked immaculate and they went the extra mile to tidy up some of our things and mak... See more

Company replied

Rated 5 out of 5 stars

I've been asked by the Newcastle upon Tyne franchise to provide a review of my experience of Bright & Beautiful over my first year, and I am happy to do so. Natacha is a hard-working leader of her tea... See more

Company replied

Rated 5 out of 5 stars

The Bright and Beautiful Team in Shrewsbury have been coming to us weekly for around 4 years. Every single member of the team we have met has been so professional and friendly. The team do an outstan... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(680)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harlow branch, lovely experience

I really loved the experience with the Harlow Branch. Excellent management from Shannon and Nikki, fast progress from the beginning to the end (checking the flat, receiving the quote, and cleaning the required areas). The cleaning team was friendly, fast and accurate.
The price isn’t the cheapest in the market, but the Harlow branch’s work is premium quality so definitely worth it.

I hardly recommend them.

19 August 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Imre,

Thank you for writing your review. It's great to hear you found Bright & Beautiful to be a fast, friendly and of premium quality!

Many thanks,
William

Rated 5 out of 5 stars

Bight and Beautiful South Liverpool

Mel and the team from Bight and Beautiful in South Liverpool did an excellent job with the deep clean of my home. I have received excellent customer service throughout; very pleased

13 August 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Gemma,

Thank you for your review. We're proud to hear you believe that Bright & Beautiful South Liverpool did an excellent job and provided excellent customer service!

Thank you,
William

Rated 1 out of 5 stars

Great start, very poor ending

The contact started off very well, Wayne responded promptly to my inquiry and was very professional and polite. However, following the quote, I received no response despite chasing up. I appreciate the service I wanted may not have been possible, however, a simple 'no, sorry' would have sufficed rather than no response at all.

23 July 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Jenny,

Thank you for your feedback. We're sorry nobody got back to you. Please may you provide us with some information to investigate? We've requested some information through Trustpilot which will help us identify the branch investigate this for you.

Thank you,
William

Rated 5 out of 5 stars

Self care = Self repair

I have just found out my husband is terminally ill so I decided it would be lovely to be more present with him and get a cleaner.
I am a Health Coach who practices self-care so I knew this would be a gift to us both.
I walked into my home after they left and cried!
My home was transformed,I have had many cleaners over the years but this was a level of cleaning I had not experienced before.
I cannot express how grateful I am for this truly professional and expert service. Thank you Carla and your team for providing me this amazing service at such a challanging time x Sandra

2 August 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Sandra,

Thank you for writing such a moving review. We're sorry to hear about your husband, we wish him all the best. We are happy Bright & Beautiful is able to remove the burden of cleaning, allowing you to spend more time with your husband.

It is fantastic to hear how impressed you are with Bright & Beautiful's thorough cleaning and we are proud to hear you describe the service as amazing!

Thank you Sandra,
William

Rated 5 out of 5 stars

I have used Bright and Beautiful for a…

I have used Bright and Beautiful for a few months now and I am very pleased with the professional cleaning. Especially Rosa, who is extremely thorough when doing a task. She is a hardworking person.

5 August 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Sharon,

Thank you for sharing your feedback. We're happy to hear you're very pleased with Bright & Beautiful's professional cleaning!

Kind regards,
William

Rated 5 out of 5 stars

Have just arrived home to a wonderfully…

Have just arrived home to a wonderfully clean house . Such a treat . The house smells so fresh and lovely with all the little touches making the house feel very special . Thank you

8 August 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Stella,

Thanks for the review. We're glad you appreciate the little touches by Bright & Beautiful's cleaners which makes your house feel special!

Thanks,
William

Rated 5 out of 5 stars

Enfield house clean

The Enfield team did a fantastic job at my house. Left it looking and smelling amazing!

12 July 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Christine,

Thank you for sharing you experience. We're happy to hear you your description of Bright & Beautiful's work as being fantastic.

Kind regards,
William

Rated 5 out of 5 stars

It was worth the wait

It was worth the wait! The three ladies made my home sparkle! I have an open plan downstairs design which is hard to tackle, but they achieved perfection. All the dust from the log burner, the garden and the three family dogs disappeared and everything shone bright and beautiful once again!

4 July 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Valerie,

Thank you for taking the time to write such a nice review. We really appreciate your feedback and are happy to hear that you believe Bright & Beautiful achieved perfection!

Many thanks,
William

Rated 1 out of 5 stars

Not the best cleaners

Would not use this company or recommend it to family and friends

4 January 2024
Unprompted review
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Reply from Bright & Beautiful

Hi Leslie,

We appreciate your feedback and apologise for not meeting your expectations. For us to improve, we would like to know some more information so we can investigate any concerns you have. We have requested some information through Trustpilot, and we hope to hear back from you so we can make things right.

Thank you,
William

Rated 1 out of 5 stars

Sorry I would not recommend this company

The Cleaners mopped my ceilings!!!!! This left large swirls all over which now need re-painting, I did think they may have dried but no, marks still there. Areas I highlighted that needed doing were not done and at the end the house smelt of dirty water. I have contacted Gabriel to give him a chance of sorting this out but had no reply. I would not use them again.

28 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi,

Thank you for providing feedback. We value hearing the opinions of customers, both the good and bad. We're sorry to hear that your ceilings have been damaged. We've requested your order information via Trustpilot to help us investigate this for you.

We hope to hear from you so that we can resolve this for you.
William

Rated 1 out of 5 stars

The girl broke wind in my kitchen

I was given a price for the work which was way over what I was expecting, however I went with it as I was assured it would be a high end clean!! My goodness was I wrong. The cleaners turned up in my street screeching with loud rave music blasting out, the girls got out of the van and were vaping walking up to my door, not a good look.

Next came the clean, for what it cost I expected a lot lot more. What got me the most was the large girl with the glasses broke wind in my kitchen and it stunk of rotten eggs, the skinny one was cackling laughing at it. I’ve never been so disgusted in my life

5 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Harry,

Thank you for taking the time to leave us feedback. We're sorry that your experience was below standard and didn't meet your expectations.

We believe that the conduct you observed is unacceptable and does not align with our brand's values or standards. We have requested some information via Trustpilot so we can investigate this for you.

Thank you, have a great day.
William

Rated 5 out of 5 stars

very pleased with works completed very…

very pleased with works completed very fast at turnover which is good when running a business as time down is crucial friendly people who care not only for their work but yours also so very happy customer and would recommend

27 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi David,

Thank you for your review. It's great to hear that you find the team friendly and the work completed in a fast time frame.

Thanks,
William

Rated 5 out of 5 stars

Everyone involved great to deal with

Everyone involved great to deal with, results excellent

24 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Martin,

Thanks for your fantastic review! We're glad to hear you're believe the results are excellent and our team is great to deal with.

Kind regards,
William

Rated 1 out of 5 stars

I do not recommend this company.

25 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Lusia,

Thank you for your review. We appreciate both positive and negative feedback, and would like to hear your experience in order to understand why you do not recommend Bright & Beautiful. We've requested information via Trustpilot so that we can investigate your experience but we haven't heard back from you. If you prefer, please email marketing@brightandbeautifulhome.com with your experience.

Thank you,
William

Rated 5 out of 5 stars

Cleaning Excellence

Very professional company providing an excellent service - the team of Rosie, Lucy and Ellie are punctual, polite and friendly, and very good at their jobs. We are very happy with the service, the team, and cannot recommend them highly enough. Kind Regards Jonny Hogg

7 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Jonathon,

Thank you for your delightful review. We're pleased to hear about the cleaning excellence provided by Bright & Beautiful. It's great to hear that you believe the team are punctual, polite, friendly, and excel at their jobs!

Thanks,
William

Rated 5 out of 5 stars

Excellent job today

Excellent job today! Very detailed clean by Lisa and Jodie, took their time and really got stuck in!

5 June 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Kevin,

Thank you for your feedback. We're delighted to hear about the excellent job done. It's great to hear that they provided a very detailed clean, took their time, and really put in the effort to ensure a thorough job.

Thanks,
William

Rated 5 out of 5 stars

Lisa and her team - Large country House

Lisa and her team came in and deep cleaned the large country house. Exceptional job from start to finish. Highly recommended.

28 May 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Pete,

Thank you for sharing your positive feedback. We're delighted to hear about the exceptional job Lisa and her team did on deep cleaning your large country house.

Thanks,
William

Rated 5 out of 5 stars

We Had initial clean

We Had initial clean then we started fortnightly cleans we were first met by Christina, we found she was very professional and she new the job well, so we felt at ease, Jane Laurence & Alice comes to do our cleaning we are more then Happy with cleaning service they use eco friendly products which we like as we have pets, and they use fresh clean on each visit they do not contaminate used cloths from room to room, So no spread of germs Girls are always smartly dressed in pink uniforms so we know who’s coming to clean our home, biggest plus they turn up when they say there turn up, and Christina comes to spot check from time to time. Big shout out Bright Beautiful Chelmsford Team.

20 February 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Tina,

Thanks for the great review! We're delighted to hear you're happy with Bright & Beautiful's professionalism and eco-friendly cleaning.

Kind regards,
William

Rated 5 out of 5 stars

Initial deep clean absolutely…

Initial deep clean absolutely fantastic! The team were brilliant. I came home to a beautiful smelling, beautifully cleaned home. And Relax!

Looking forward to my fortnightly clean. Expensive, however, so far def worth the money!
Thanks so much

24 May 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Tara,

Thank you for your great review! We're thrilled to hear about your fantastic experience with Bright & Beautiful's initial deep clean! It's wonderful to know that the team did a brilliant job, leaving your home beautifully cleaned and smelling fresh.

Thanks,
William

Rated 5 out of 5 stars

The service we received from Bright &…Fabulous team

The service we received from Bright & Beautiful cannot be faulted.
The standard of attention to detail was excellent.
Thank you Lisa and Pam you did a fabulous job. Very thorough clean delivered in a friendly manner. You’re a great team. Thank you again.

13 May 2024
Unprompted review
Bright & Beautiful logo

Reply from Bright & Beautiful

Hi Julie,

Thank you for the great review! We're happy you feel our attention to detail was excellent.

Kind regards,
William

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