Time For You .Cleaning Reviews 

887
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the managers and cleaning staff are exceptionally polite, thorough, and truly accommodating during initial home visits and ongoing services. Customers also deeply appreciate the remarkably quick response times and smooth onboarding process when setting up their regular cleaning schedules. However, some customers also noted frustrating issues with missed appointments, sudden scheduling changes, and poor communication or unresponsiveness from management. A few reviewers were not happy with the standard of cleaning provided, mentioning that workers left early or failed to complete basic tasks, leaving them disappointed with the overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting friendly managers and responsive... See more

Service

People report positive experiences with the cleaning service, frequently highlighting the professional... See more

Customer service

Users describe positive interactions with customer service, often highlighting prompt responses, supportive... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the service is... See more

Response time

Reviewers express general satisfaction regarding the prompt response time, highlighting friendly staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more

Company replied

Rated 5 out of 5 stars

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more

Company replied

Rated 5 out of 5 stars

I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. S... See more

Company replied

Rated 5 out of 5 stars

Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

887 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(887)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, took note of what our cleaning needs were. Explained how Time-for-you operates. Looking forward to starting our regular fortnightly cleaning sessions starting on 7 October 2026. Margaret

2 October 2026
Rated 1 out of 5 stars

DO NOT BOOK

haven't even sorted the cleaning but the customer service booking in vetting days nd cancelling hour before by a man called nathan very appealing

25 September 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.

Having spoken with Nathan, our understanding is that he simply contacted you to ask whether it would be possible to reschedule your registration meeting. We’re sorry if this caused any inconvenience or frustration, as this was certainly not the intention.

We always aim to provide a friendly and professional service from the very first point of contact and are disappointed that, on this occasion, you felt your experience fell short of this.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Great

In any line of work you need care and love. This company from Lourraine to Michelle had it. Proper people. Proper service. No doubts. Get them. You won't regret it.

17 September 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Jonathan

Thank you so much for such a wonderful review! 😊

It’s fantastic to hear how happy you’ve been with the service from Lorraine and Michelle. We absolutely love your words “proper people, proper service”, that really does mean a lot to us!

Thank you for your recommendation and for choosing Time For You.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

reliable worker

Service excellent.Very pleasant lady

6 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mrs Williamson

Thank you for your lovely review!

We’re so pleased to hear that you’ve received excellent service and are happy with your cleaner. Jamie and the Time For You King’s Lynn team really appreciate your feedback.

Thank you for choosing Time For You!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

From first contact with Nick & Naomi

From first contact with Nick & Naomi, to the great service I have received, everything has run smoothly. A cleaner was with us within a week, the clean is done to my high standards, and I know I can contact the company and get a very quick response. Highly recommend.

1 September 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Anne

Thank you so much for your lovely review!

It’s fantastic to hear that everything has run so smoothly from your very first contact with Nick and Naomi, and that you were matched with a cleaner so quickly.

We’re especially pleased to hear that your cleaning is being completed to your high standards and that you feel you can always rely on Nick and Naomi for a quick response when needed.

Thank you for recommending Time For You Blackburn, we really appreciate it!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Prompt response and very friendly and…

Prompt response and very friendly and helpful people.

1 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Elizabeth

Thank you so much for your lovely review! 😊

We’re delighted to hear that you received such a prompt, friendly and helpful service from the Time For You Fife team.

We really appreciate you taking the time to share your experience and hope you continue to be very happy with the service!

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation. Eventually we cancelled the service and have yet to receive the refund that was agreed for the advance payment. We now have a lovely, reliable cleaner we found ourselves. Would never recommend this service to anyone.

1 August 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Caitlin

We’re very sorry to hear that you were disappointed with your experience.

Unfortunately, despite our best efforts to arrange suitable replacements, a number of cleaners did not work out, and we completely understand how frustrating the lack of consistency must have been for you.

A refund was agreed, including the one-month notice period, and we can confirm that this has now been sent to your account. There was a short delay while we waited to receive the bank details needed to process the payment, and we apologise for any inconvenience caused.

We’re sorry that we weren’t able to provide the reliable, consistent service you were looking for, but we’re pleased to hear that you have now found a cleaner who is working well for you and wish you all the best.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

I've been working with Time for You…

I've been working with Time for You Blackburn with Darwen for about six months now, and it's been brilliant from the start! Nick and Naomi are fantastic to work with. Unlike other companies I’ve tried in the past, they actually have plenty of steady work for me and there’s more if I want it! The hours are flexibile and I can work around school. As a self-employed cleaner it’s great having them find clients for me. Also if I ever need time off, they sort out cover for my clients. On top of that their communication is fantastic. They are supportive, reassuring, and always on the other side of the phone when I need them :)

9 September 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Heather

Thank you so much for such a lovely review! 😊

It’s fantastic to hear how much you’ve enjoyed working with Nick and Naomi over the past six months and, in particular, that you’ve been able to enjoy plenty of steady work while still having the flexibility to fit it around school and family life.

Nick and Naomi work really hard to support the self-employed cleaners they introduce to clients, so they’ll be delighted to hear your kind words about their communication and support.

Thank you for being part of the Time For You Blackburn!

Suzanne
Time For You Customer Services

Rated 2 out of 5 stars

slow response times

slow response times
unreliable

5 June 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with Time For You Thames Valley and apologise for any inconvenience or frustration caused.

Unfortunately, due to ill health, the franchisee who operated the Thames Valley area has now had to terminate their franchise. We appreciate that this does not change the experience you had, but we hope it provides some context around the circumstances.

We’re sorry that we weren’t able to provide the level of service we would normally expect and wish you all the very best.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Explained everything that I would be

Explained everything that I would be
able to have done and easily to understand

2 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Betty

Thank you for your lovely review!

We’re really pleased to hear that everything was explained clearly and was easy to understand.

We hope you have a fantastic experience with the Time For You Sheffield team!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. First class, quick and efficient service.
Had an amazing cleaner booked and at my house within a couple of days.
Perfect

2 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Louise

Thank you so much for this fantastic review!

We’re delighted to hear you received such a quick and efficient service from Ralph and the Time For You Fife team, and even better that you’re so happy with your cleaner.

We hope you continue to enjoy a great service and, most importantly, a little more time for you!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Exactly what I was looking for

Lyndsey was pleasant and efficient, and gave me all the information I needed.

2 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Theodora

Thank you for your review!

We’re delighted to hear that Lyndsey was friendly and efficient and gave you all the information you needed.

We hope you continue to have a great experience with Time For You Morpeth!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Have only just starting to use your…

Have only just starting to use your company, finding it friendly meeting Sean face to face was good and how he explained everything, the cleaner has already arranged to come and meet me.

4 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Ann

Thank you so much for your lovely review!

We’re really pleased to hear you’ve had such a positive start with Time For You in Margate.

It’s great to know Sean made everything clear and easy, and that your cleaner has already been in touch to arrange a meeting.

We hope everything continues to go smoothly and that you enjoy having a little more time for you!

Suzanne Time For You Customer Services

Rated 5 out of 5 stars

Very imformative and excellant customer…

Very imformative and excellant customer service

1 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Margaret

Thank you for your lovely review!

We’re so pleased to hear you received excellent customer service and found Matt helpful and informative.

We’ll be sure to pass your kind words on to him and the Time For You Huddersfield team!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Nick is pleasant and helpful

Nick is very thorough explaining their company process.
He was pleasant and helpful.
I was reassured that I will get the service I need.

3 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Kary

Thank you for your lovely review for Time For You in Clitheroe!

We’re delighted to hear that Nick was friendly, helpful and took the time to explain everything clearly.

It’s great to know you feel reassured and confident about the service ahead.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Friendly manager

Friendly manager came to set up my cleaner. Which will be starting next week. Easy to set up.

1 September 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi James

Thank you for your lovely review for Time For You Egham!

We’re so pleased to hear that Luke made getting everything set up simple and straightforward.

We hope you’re just as happy with your new cleaner and wish you many happy cleans ahead.

Suzanne
Time For You Customer Services

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