Breeze House Reviews 

204
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally polite, highly knowledgeable, and completely professional, making every interaction smooth and stress-free from start to finish. Consumers are also thoroughly impressed by the outstanding quality and durable craftsmanship of the beautiful garden buildings. People love how seamless the overall installation process is, noting that the hardworking teams always arrive promptly, respect the property, and finish the job quickly. Buyers repeatedly mention that these wonderful structures look amazing and transform their outdoor spaces into perfect retreats for any weather.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable sales team and prompt, polite... See more

Product

Clients share positive opinions on product quality, praising the outstanding craftsmanship, solid structures,... See more

Quality

Consumers find quality to be positive and consistently praise the outstanding craftsmanship and attention to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and faultless journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of having Breeze House come and install one of their fabulous garden rooms, and the whole experience from start to finish was seamless. From visiting their showroom to... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(204)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New roof

We recently had our reed roof replaced after about 7 years with Cedar tiles. Love the new look!
Great company to deal with and installation was faultless.

15 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review David!

Rated 5 out of 5 stars

Mara rethatch - Great service and product

We bought our Mara around 11 years ago and have just had it rethatched (Combination thatch) by Breeze House. First class customer service from placing our order to the work being carried out last week. Great communication, on what would happen and when, with all promised timescales adhered to. The two fitters who completed the installation did a great job, removing and taking away with them all the old thatch, putting a covering over our lawn to ensure no mess left behind once they had completed the job.
Our Mara is now looking very smart again.
Thank you Breeze House

15 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Hi Kevin. Lovely review thank you and we're delighted to help. We hope you enjoy your Breeze House for many more years.

Rated 5 out of 5 stars

Brilliant customer service from the…

Brilliant customer service from the initial purchase all the way through to the installation of our Oasis hut. Everyone we have dealt with has been friendly and professional.

11 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review, it's been our pleasure!

Rated 5 out of 5 stars

Superb Product

All the team have been excellent from start sales at Tatton Park to job completion Gus and Callum 11 April 2025 A beautiful product All times and dates religiously followed areal treat in this day and age thank you all please excuse me I have a glass of wine to enjoy in our new round house thank you so much Brilliant

11 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review, we hope you enjoy your Breeze House for many years to come!

Rated 5 out of 5 stars

From start to finish an excellent experience

From start to finish this has been an excellent experience. The communication is excellent and responses are quick. The support team are there for you on any questions or issues that you may have. Installation team were on time, knowledgeable and professional.
I have had an excellent experience with Breeze House and would recommend them for anyone considering one of their products.

26 March 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Tony. We're so glad that you've enjoyed your experience with us, we hope that you enjoy your Breeze House just as much!

Rated 5 out of 5 stars

Booking arrangements were simple

Booking arrangements were simple. The new thatching for our Breezehouse was installed efficiently, quickly and neatly.

10 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review John!

Rated 5 out of 5 stars

We have had our Breeze House Mira for…

We have had our Breeze House Mira for just over 5yrs and decided to have the roof upgraded so we can carry on enjoying it for many years to come, as usual the Breeze House team were first class

A first class service by a first class Company

9 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you so much for your review Paul, we love a Breeze House refresh! We hope you enjoy it just as much for the next 5!

Rated 5 out of 5 stars

Extremely Delighted

Cannot tell you how delighted we are - not only with Mark and Callum but with Ambers patience and knowledge and everyone we have dealt with.The quality of the workmanship and Gazebo - Five star plus on all levels. Dave and Margaret W

3 April 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you so much for your review Dave and Margaret, it's been a pleasure! We hope that you enjoy your new Breeze House

Rated 5 out of 5 stars

We have had a Breeze Savana For over…

We have had a Breeze Savana For over ten years and very happy with the p[product and decided to have a building i.e. a Gazebo over are hot tub, Made contact with Breeze house sales through to installation and must say what Brilliant service from all departments.
What a company and unknown to me during the erection of the building was a company shareholder that to me seems they are brilliant company to ensure they are delivering the best and thank you to all of their staff at Breeze.

Bill Bird

24 March 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Bill, it's so lovely to see returning customers. We hope that you're still enjoying your Savannah and love your hot tub gazebo just as much!

Rated 5 out of 5 stars

Fantastic service

During the recent storms some of the cedar tiles on my breeze house were damaged by a bough which fell off a tree. I contacted your company and they quoted for the repair which I accepted and have quickly and efficiently repaired the roof. The service I received was exemplary, I can’t speak highly enough of their after care service. My breeze house was installed in 2017.

21 February 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review June, we're so pleased that you're happy with the service!

Rated 5 out of 5 stars

Refurbishment to current standards

This was a full internal upgrade after 15 yrs of use in a different layout. The staff were very helpful in exploring the options for change and a good solution agreed. All the work has been done to my satisfaction on the days that were agreed. Great job!

11 February 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Michael, we're so glad that your pleased with the refresh!

Rated 5 out of 5 stars

Rethatch of Savannah breeze house

After 11 years, the roof needed a rethatch. The two guys turned up at 8am as arranged, temperature was -1C. They worked really hard, did a very good job. The Breeze house is now waterproof again and looking refreshed, and they left the site cleaner and tidier than when they arrived. In fact, it was a breeze.....

17 February 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your lovely review! We're delighted that you're happy with your new roof, it really does make the building look new again!

Rated 5 out of 5 stars

We love our breeze house

We have had a breeze house for almost two years. It is a welcome addition to our garden and is well used by all the family. It is a relaxing place to read, jigsaw, play games - often have friends over for BBQ.
It has survived really well storm Darragh with a done damage to the door canvasses. This has been rapidly and effectively sorted by the team. A great buy

16 January 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the lovely 5 star review Susan. We're so happy you're making the most of your Breeze House all year round!

Rated 5 out of 5 stars

Great Product Great Customer Service

We are looking forward to having our Breeze House installed at the end of January. Customer service has just been great, no pushy sales staff and time to choose and make sure you get the right one for you. A trip to the factory is a must if you are close enough. Big shout out to Jayne who has really looked after us. Thanks Duncan and Andrea

5 January 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for a lovely review Duncan and Andrea. Counting down the days to install now!

Rated 5 out of 5 stars

Highly recommend Breeze House.

The installation team turned up exactly when promised which meant a very early start for them. Amazing team, extremely professional, polite and well organised. Great banter as well. Left site very clean and tidy and ran through the installation and checked through all loose items provided. The whole experience from initial enquiry to installation was seamless, including head office support.

5 December 2024
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for a great review Karl, we hope that you have years of joy in your Breeze House!

Rated 5 out of 5 stars

My Breeze House is 21 years old

My Breeze House is 21 years old. I arranged to have the floor replaced and new "skirts". The carpenters were very friendly and helpful. The work was done very quickly and rubbish taken away. I am very pleased with the result. I also arranged replacement cushions. Although quite expensive these were delivered with the new "skirts". All very efficient. And I feel that if I have any issues they will respond rapidly.

5 December 2024
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Stephen, we love a Breeze House refresh!

Rated 5 out of 5 stars

Oval Savanna install

We have just had our oval Savannah breeze house installed today, and I must comment on the way that Breeze house from start to finish made it a stress free experience. The 2 lads who installed it, started at 8 am and didn’t stop working for 6 hours solid, they left the site spotless and couldn’t do enough for us, the quality of their work, and the quality of the breeze house are both a credit to your company, Well done, we are very impressed and thanks for everything.

28 November 2024
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the 5 star review Janice. Your feedback is really valuable as we pride ourselves on giving customers a great experience and offering quality gazebos. Now to enjoy your Breeze House!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look