Brayleys Cars - Brayley Honda Hendon Reviews 

Service received was efficient. David was very helpful and friendly. Kept me updated with whole process.

Hi. I am supposed to be leaving a review a month ago but I wanted to share my experience with Brayley. I have got a mobility car and it was my first time, I was so nervous at first but Ewa made my whole experience very easy and enjoyable, Ewa answered all my questions and went through everything with me from A-Z. I have told Ewa how grateful I am and I’m in love with my car, the customer service at Brayleys is amazing, and I would refer everyone to get a car from there without hesitation, Ewa you are amazing and I can’t thank you enough, I am very grateful and happy. wish there are more like you everywhere we go🙏🏻🤍

Brayley Honda well & truly live up to their high standards year on year. I've been with them for 11 years now over multiple Honda cars. Noticeably post Covid days, the booking process, communication at each stage, multiple updates through texts & emails before coming in, and on the day of service & MOT - stage by stage updates are top class.

One recent disappointment is they won't any more wash the cars or even hoover them inside since they let go of the staff across all Brayley sites.

They are doing very great service and treat very well.

Excellent service by all members of the team .

Easy,,quick & explain clearly

Having decided Honda HR_V would be our preferred replacement car it was a simple choice to go to Brayley Leatherhead. Clarence and his colleague helped us select the car we wanted and arranged for our choice to come from Hendon site within a few days. Every stage of purchase went smoothly and we are very happy with the car. We look forward to an ongoing relationship with Brayleys and will certainly return when our other car will be replaced in a few years time.
David and Anne

I’m very disappointed by Honda, and I will NOT be going for my MOT and service next time with them. They are a rip off, and over charged me way too much for simple works, adding extra bill on already expensive Service. I’m not sure even if this was needed to be honest, and should have pushed to get a second opinion as my car was in good shape and is low mileage. They call themselves a dealer but should change to stealership instead! Not to be trusted! They even left my car stained dirty and had to push them to at least wipe it off. Awful service!

The customer service advisor was very helpful and made sure that our serice and MOT was Carried out efficiently and effectively. Nothing was to much trouble. The only gripe is that a car wash is not now included on the stated basis of saving the planet which in reality only means it's done somewhere else. Cost saving in disguise?

Easy check in beforehand to select add ons
Ready for me at 9am. Kept in touch during the day and proposed extra work which I was very keen to have— and accepted.
Very helpful and friendly service staff ( david and Christian?).
The bill did not seem excessive for a main dealer.
Gives me confidence in my car ( and your service) —- I
Loved the video of my cars health!!
Thank you very much indeed. Great service

It was good experience. Welcome atmosphere was good. I didn’t wait long to be seen. Service Reception staff Hardik parikh attended us and explain to servicing and what needs tobe done later in the car

If I can give 0 star I will.

I’ve had an extremely disappointing experience with Brayley Hendon. My car developed a leak in the sunroof, and the entire process since then has been a mess. I was told I’d have to wait one month just to get a repair appointment, and once I finally brought the car in, it sat there for five days because “the technician was off.” After all that waiting, they informed me that the rubber seal that needs replacing is out of stock, and the manufacturer can’t even give them a date for when it will be available.
To make matters worse, they won’t keep my car in a sheltered area, despite the fact that it has an active leak, and they’ve made it clear they won’t take responsibility for any water damage that happens while I wait for parts. Their only “solution” was to tell me to contact the manufacturer myself—something I would expect the dealer to handle, not the customer.
This entire experience has been unprofessional, unhelpful, and incredibly frustrating. I’m left with a leaking car, no timeline, no support, and no accountability from the dealership. I would strongly caution anyone considering using their service department, or even buying a car from them.

arrived at 9.00am as asked to deliver my car for a service and MoT. Job completed at 5pm. This entailed me wasting the better part of a day. No information as to the progress other than 'should be ready soon'.
Even the usual car wash service has been abandoned, poor customer service overall.

Serviced, paid the extra £40 for air con and was there the whole day. They couldn’t even be bothered to wash the car as they usually do and should do!

noone at reception,
had to wait on each occasion to be seen although other people were around but its not there job
Disappointed that no car clean
allegedly left me a message on phone, but no call from them at all on my phone receved

Booking was a slightly longer process than need be and could have been automated. Staff didn’t try and accommodate requirements on the day but did get job finished earlier than expected. Took off a Star because of ridiculous policY not to wash cars anymore because of ecological reasons but were more than happy to have disposable cups and single use plastic in the complimentary drinks area. Feels like a convenient excuse to save costs and considering that spent almost £600 with them thought they could clean the car as a courtesy. Not what I expected from a main dealer TBH.

Booked in for my annual service and MOT easily - helpful and courteous throughout.

The service desk staff are friendly and helpful but I am so disappointed that, after 20 years of visits, car is no longer returned cleaned, to save water!

Robert from Brayleys Hendon is great. He had a ton of patience and was always responsive to my millions of questions. I’m thrilled with my new Honda

Exceptionally helpful and efficient!