Brayleys Cars - Brayley Honda Hendon Reviews 

Great friendly staff and they are very helpful. When you take your car in your told of how long the service will take

Everything went well, the whole process.

have been servicing my Honda here for 6+ years on a service plan with MOT and very happy - the service staff are always great and super helpful and professional

Very efficient, helpful and quick.

Car booked in for service and MOT. All works were undertaken promptly and efficiently. Friendly service and everything explained. Satisfied customer.

Nick was very helpful in all aspects from bringing in my car for its annual service and MOT. When I collected it he went out of his way to explain all the points that needed doing. He didn't rush me at all. Great service.

I have bought cars from every type of manufacturer, from range rover to mercedes to porsche, and yet i have never, ever, had customer service quite like that provided by Robert at Brayleys Honda. It is not exaggeration to say that his kindness, attention to detail, enthusiasm, care, attention and expertise have been the best I have ever experienced in 51 years. The car itself, the Super N, is a joy, it is everything i hoped it would be and more. It has become the family favourite already and we could not be happier. So in short, if i could give 6 stars, 10 stars i would! Thank you Robert, I cant wait to find a way to do business again.

The whole process from drop off to collection was handled very efficiently.

The service adviser was polite and honest

Rob Battat - classic professional service from beginning to end, really attentive and big attention to detail on all aspects of the car, made the process so enjoyable and straightforward , he and went above and beyond including providing proactive and ongoing visibility to the progress of car from point of ordering. A credit to Honda Brayleys, and also has been highly attentive and plugged in the post delivery period also.

Easy drop-off, service was undertaken quickly, good communication via video report on the car.

Easy pick up. 90 minutes from start to finish.

Staff friendly and efficient. Initially gave 4* but after some thought I'm bumping it to 5. In previous years they have washed our car during the service, _not_ this year. However the company's response to my review is explicit that carwashing is no longer part of their service/mot, as they arrange for a tree to be planted instead of torrentially dowsing the car in water. So, arguably, I got exactly what their tin says, I just didn't check the side of the tin, nor did they draw attention to this fact in any paperwork. Talking of paperwork, we did bring home a 9-page document pack. Now maybe somethings are still mandatory to be on paper, such as the MOT certificate perhaps? Or maybe they have surveyed and found that most customers still prefer to have paper documents. But I would think they might improve sustainability by at least giving the customer a chance to choose to have the service report emailed rather than printed out.

Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars!
Absolutely love our new crv which came very swiftly after ordering.
A fantastic service from start to finish, highly recommend.

Excellent service, friendly knowledgeable staff service completed on time

Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy.

He was friendly, helpful and really easy to deal with. He took the time to answer all my questions and never made me feel pressured into anything, which made the whole experience really relaxed.

I’m really pleased with the car and would definitely recommend Brayleys, to anyone looking for a new car. Thanks again for all your help, Rob

Purchased a lovely car and excellent sales deal.
Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered.
All the documents and insurance had to be altered.
Stressful experience.
Overall we were satisfied with final
Conclusion and rectified with solution.
Hope senior management take on board
Cross check documentation before Registering with DVLA .
Thank you Robert for your support and service.

that’s good about the service because every year I go to the company to do it

UPDATE:
Finally managed to sort it out with the sales manager. It turned out the sales staff went on compassionate leave and hadn’t received any of my messages or emails. When it all became clear, the manager was very apologetic and sorted everything out for me. I’m still deducting 1 star though, not because of the particular dealership, but because I think the company needs to change their system so that one staff taking an unexpected leave should not stop the communication with their customers. I shouldn’t have been told he was going to call me back repeatedly when he wasn’t even in the office, and there should have been a way for other staff to check the absent staff’s emails.

The showroom staff was very friendly and helpful until I bought the car. Afterwards I enquired about some issues, to which he sent me one email telling me that he would sort them out. After that, nothing. I called and left messages asking him to get back to me, I sent email reminders of what the outstanding issues were, but no reply whatsoever for over a week. I then managed to speak to the sales manager who told me that things will be sorted the next day. When the next day came and I heard nothing from either of them, I called the dealership to be told neither of them was in the office! I am still waiting for the outstanding issues to be sorted, two weeks after I bought the car. It’s as if they don’t want to be bothered now that they have my money!