BPerfect Cosmetics Reviews 3,356

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 576 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the staff's helpfulness, kindness, and quick response times. Many consumers appreciate the high quality of the products and the overall positive interactions with the company. However, some people were dissatisfied with their orders, reporting issues such as receiving incomplete orders, incorrect items, or products that arrived damaged. A few other people also felt that the customer service was poor, citing slow response times and unfulfilled orders.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

Consumers generally express satisfaction with the products, often praising their quality and effectiveness,... See more

Order

People report ambiguous experiences with order. Many customers praise the helpfulness of customer service... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick and efficient responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

Excellent customer service from Deborah. I had ordered two products but only received one. I emailed, explained the situation and promptly received an email apologising for the packing error and... See more

Rated 5 out of 5 stars

I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle... See more

Rated 5 out of 5 stars

Love this company! Great customer service online and in store! Travelled to Manchester recently and went in store as needed help with shade matching and advised on products, girl serving was great! Ac... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good customer service

An item was missing from my order. Sent a message which was dealt with very quickly and item is now being sent to me.
Nice customer service 😊

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I made an order the other night

I made an order the other night, I made a mistake with some of the delivery information and emailed straight away to see if it could be fixed, by the next morning the lovely Deborah had emailed back with the problem fixed! Thank you again Deborah!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Aftercare

I contacted customer care after an error made in store my representative Ann provided me with exceptional service in resolving my query. A huge Thank You to Ann and of course BPerfect for providing staff that go above and beyond

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with the item being damaged durning delivery. I emailed customer service and Ann replied to me within minutes.She was very helpful and solved the issue promptly. Great customer service

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I received the wrong order I contacted…

I received the wrong order I contacted costumer services and Ann could not have been more helpful. The issue was dealt with very promptly Ann was excellent as a representative of the company I would not hesitate to shop with bperfect in future their products are very good quality and very reasonably priced.
Jane Hurley

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Faulty product

I had a problem with the pump action on a foundation product. Was resolved immediately and a new one will be sent to me
Ann in customer services was superb

27 November 2025
Unprompted review

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