BPerfect Cosmetics Reviews 3,356

Received a package with a few items missing. Got on to BPerfect and Deborah was so helpful! She apologised for the inconvenience and advised she will send these items out as soon as possible. Its a very busy time of year for all so these things can happen but it was great to see how quickly the issue was resolved!

I recently ordered 2 products, but unfortunately one of them was incorrect, when I contacted bperfect, I had a very quick response from Deborah and she was very apologetic and is forwarding on the correct product. I have always purchased from bperfect as their products are excellent and the service is very quick, woukd highly recommended them

I had received a 20% discount code but unfortunately when I placed my order it didn’t work and I was charged full price. I emailed customer services and Ann got in touch and promptly refunded the discount amount I should have received. Great service.

Placed an order but was missing an item I emailed customer services and got an email back to say they were very sorry and my missing item would be posted out..
ANN @ COSTUMER SERVICES thank u

Deborah was extremely helpful and her customer service was excellent. I had an issue with an order and Deborah resolved the issue straight away. Thank you!

Excellent customer service

I had a problem with something i had ordered previously and emailed to see if i could get any help, i got a response from Deborah within a day. She was so helpful and kind throughout.

Excellent custom service from Deborah , quick response to my email, BP products are amazing and the after care is even better thank you

I had an issue with one of the products and it was resolved very quickly without fuss.

Ann was a great help and solved the problem straight away. Thanks Ann

I had contacted BPERFECT about an issue with an order O had placed. A lovely lady called Ann looked into the issue for me and had resolved it with a day.

Deborah was amazing! I had given the wrong address for my order and she fixed it straightaway with so much kindness and patience. Her customer service was fast, helpful and genuinely reassuring. Thank you so much, Deborah

Ordered the Katie Daley powder for a work event this week. It’s still not arrived. Still says waiting delivery?! Really put me off ordering in the future. Not sure who’s at fault, Royal Mail or bPerfect. Either way, as a first time customer I’m not sure I’d order again.

Waiting over 10 days have sent 3 emails got reply with tracking number after first email to get back to them if I didn't receive it by Friday. An Post are saying they dont have the parcel and my order was placed 10 days ago. Got NO reply to either of my last 2 emails. Part of my order is a gift which I need by next week. My first time ordering from them and will be my last. Poor customer service.

Deborah replied to my query regarding amending delivery address. She kept me up to date with progress with excellent customer service.
Efficient and great service.
I've been ordering from BPerfect online for a few years and the service and quality of brands is always amazing.

Delivery and posting non existent ! I ordered in 16-11 over 2 weeks ago, item states will be dispatched ‘within 10days’ not had anything since. The tracking states not even been dispatched. They ignored my Facebook posts , I have emailed and got a reply to say the item is in high demand and once they have more stock they will start shipping as of 5th December. This was not stated at the time of ordering , they did not say it was out of stock it was for my daughters bday 1 week ago ! I won’t be ordering from them again purely due to lack of transparency. If it was clear “out of stock, not shipped until 5th dec earliest” if not have made the order . Just wanted this info to be explicitly clear.
Edit - further info- we have received the item now but a week after my daughter’s birthday . Would be good to have transparency and clearly shown it items are out of stock and won’t be posted until X date earliest on the web site as I would not have placed the order if this had been clear.

Thank you Deborah for your help with my order. Great customer service and fantastic products

Excellent customer service from Deborah.
I had ordered two products but only received one.
I emailed, explained the situation and promptly received an email apologising for the packing error and was assured I would be sorted. I very much appreciate the matter was dealt with hassle free. I will definitely be a returning customer. Thank you Deborah, I’m in no doubt you’ll keep up the good work. 👌

Received the wrong item and emailed them. A lady called Deborah contacted me immediately and couldn't apologize enough. She sent the original item ordered and I received it within days. When I enquired about how to return the wrong item received she told me to keep it or regift it to someone that would enjoy it. Exceptional customer service and support. Highly recommend BPerfect.

There was an error in my order so I emailed BPerfet. I got an email back apologising for the error and a new order was put in the post. Deborah from customer service was so polite and helpful
Thank you