BPerfect Cosmetics Reviews 

3,410
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, kindness, and friendly demeanor of the staff. Many people appreciate the quick response times and efficient resolution of their queries and issues, often going above and beyond to assist. Reviewers also love the quality of the products, with many expressing satisfaction and a desire to repurchase. However, some customers also noted issues with their orders, including missing items, incorrect products being sent, or delays in delivery. A few other people also felt that the customer service was poor, citing unresponsiveness or unhelpful interactions, particularly regarding returns or shipping costs.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent and amazing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe positive interactions with product, with many highly recommending them and expressing love for... See more

Order

Consumers report ambiguous experiences with their orders, with many praising prompt delivery and helpful... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Excellent customer service from Deborah. I had ordered two products but only received one. I emailed, explained the situation and promptly received an email apologising for the packing error and... See more

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,410)

499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order nothing in a rush! Or if you’re expecting it all

I ordered a couple of items as Christmas presents on 23rd November.

These items only arrived 15th December, 3 weeks later. Only for when I opened the parcel to find that these items hadn’t came and it was only half the order they had sent out.

Very hard to contact and get a reply from.

Would honestly put you off ordering online!

15 December 2025
Unprompted review
BPerfect Cosmetics logo

Reply from BPerfect Cosmetics

Hi Josh so sorry you are having problems, please send me your order number and I will follow this up for you. Ann

Rated 5 out of 5 stars

I ordered 2 bottles of BPerfect Tan and…

I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle arrived a couple of days later. I absolutely love the product and will definitely buy again but what made.it even better was the fabulous customer service. Polite, friendly and true to her word. Well done, there are many that could follow your example. Thanks so much😁

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Online order

I initially received the wrong shade of foundation in my delivery. Ann responded so quickly and had this replaced immediately. Great customer service, thank you!

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Excellent customer service from…

Excellent customer service from Deborah.
I had ordered a set that had 1 item missing.I emailed, explained the situation and promptly received an email apologising for the packing error and was assured I would be sorted. I very much appreciate the matter was dealt with quickly and professionally.Thank you Deborah

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Deborah. My parcel got lost and another was sent promptly. Everything was hassle free and sorted quickly. I will definitely be a returning customer as products were amazing. Nothing was too much trouble and sorted very quickly. Will be recommending this company to everyone. Thankyou so much.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Received a package with a few items…

Received a package with a few items missing. Got on to BPerfect and Deborah was so helpful! She apologised for the inconvenience and advised she will send these items out as soon as possible. Its a very busy time of year for all so these things can happen but it was great to see how quickly the issue was resolved!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered 2 products

I recently ordered 2 products, but unfortunately one of them was incorrect, when I contacted bperfect, I had a very quick response from Deborah and she was very apologetic and is forwarding on the correct product. I have always purchased from bperfect as their products are excellent and the service is very quick, woukd highly recommended them

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had received a 20% discount code but unfortunately when I placed my order it didn’t work and I was charged full price. I emailed customer services and Ann got in touch and promptly refunded the discount amount I should have received. Great service.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem…

I had a problem with something i had ordered previously and emailed to see if i could get any help, i got a response from Deborah within a day. She was so helpful and kind throughout.

3 December 2025
Unprompted review

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