I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order nothing in a rush! Or if you’re expecting it all
I ordered a couple of items as Christmas presents on 23rd November.
These items only arrived 15th December, 3 weeks later. Only for when I opened the parcel to find that these items hadn’t came and it was only half the order they had sent out.
Very hard to contact and get a reply from.
Would honestly put you off ordering online!

Reply from BPerfect Cosmetics
There was an item missing from my…
There was an item missing from my order. I emailed the company about it and Deborah sorted it straight away a1 service. Thanks Deborah I appreciate the punctuality.
I ordered 2 bottles of BPerfect Tan and…
I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle arrived a couple of days later. I absolutely love the product and will definitely buy again but what made.it even better was the fabulous customer service. Polite, friendly and true to her word. Well done, there are many that could follow your example. Thanks so much😁
Very pleased with your customer service…
Very pleased with your customer service and thank you to the lady who solved it for me
Excellent service from Arndale…
Excellent service from Arndale Manchester store from Brendon and Precious and remembering the products I like
Great customer service
Great customer service Deborah so professional helpful and quick
Online order
I initially received the wrong shade of foundation in my delivery. Ann responded so quickly and had this replaced immediately. Great customer service, thank you!
Customer service are very helpfull
Recived wrong item but ann from customer service sorted the problem and said she will have my new package send out
Hopefully i will get my delivery before christmas as it is a christmas presant
I had recieved a delivery of items with…
I had recieved a delivery of items with a few items not received contacted customer support and spoke with Deborah, she helped me out and resolved the issue. Many Thanks
Excellent customer service from…
Excellent customer service from Deborah.
I had ordered a set that had 1 item missing.I emailed, explained the situation and promptly received an email apologising for the packing error and was assured I would be sorted. I very much appreciate the matter was dealt with quickly and professionally.Thank you Deborah
Absolutely amazing customer service…
Absolutely amazing customer service from Deborah. My parcel got lost and another was sent promptly. Everything was hassle free and sorted quickly. I will definitely be a returning customer as products were amazing. Nothing was too much trouble and sorted very quickly. Will be recommending this company to everyone. Thankyou so much.
Received a package with a few items…
Received a package with a few items missing. Got on to BPerfect and Deborah was so helpful! She apologised for the inconvenience and advised she will send these items out as soon as possible. Its a very busy time of year for all so these things can happen but it was great to see how quickly the issue was resolved!
I recently ordered 2 products
I recently ordered 2 products, but unfortunately one of them was incorrect, when I contacted bperfect, I had a very quick response from Deborah and she was very apologetic and is forwarding on the correct product. I have always purchased from bperfect as their products are excellent and the service is very quick, woukd highly recommended them
Great customer service
I had received a 20% discount code but unfortunately when I placed my order it didn’t work and I was charged full price. I emailed customer services and Ann got in touch and promptly refunded the discount amount I should have received. Great service.
Placed an order but was missing an item…
Placed an order but was missing an item I emailed customer services and got an email back to say they were very sorry and my missing item would be posted out..
ANN @ COSTUMER SERVICES thank u
Deborah was extremely helpful and her…
Deborah was extremely helpful and her customer service was excellent. I had an issue with an order and Deborah resolved the issue straight away. Thank you!
I had a problem…
I had a problem with something i had ordered previously and emailed to see if i could get any help, i got a response from Deborah within a day. She was so helpful and kind throughout.
Excellent custom service from Deborah
Excellent custom service from Deborah , quick response to my email, BP products are amazing and the after care is even better thank you
Great customer service
I had an issue with one of the products and it was resolved very quickly without fuss.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







