Boston Wardrobes Reviews 

279
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

“Bait and switch” Purchased a sweat shirt and was sent a garment not even close to the advertised display. They ghosted me after reaching out for a return request. UPDATE finally two weeks plus went... See more

Rated 3 out of 5 stars

The reviews are confusing. I was looking for Boston Wardrobe in NZ, and clothing company. Reviews are talking about a totally different product. This is confusing and worth nothing.

Rated 4 out of 5 stars

We're thrilled with the service we received from Boston Wardrobes. Lee stepped us through our options and provided expert knowledge and advice which really helped shape our somewhat vague brief. We... See more

Rated 5 out of 5 stars

Boston Wardrobes never disappoint. Right from the start with the visit by the lovely and talented Bonnie through to the installation of their very high-end quality product. Even at close inspection, t... See more

Company details

  1. Home Improvement Store
  2. Door Shop
  3. Furniture Maker

About Boston Wardrobes

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Contact info

3.0

Average

TrustScore 3 out of 5

279 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(279)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Solid performance from all involved parties

This was a very enjoyable experience - from randomly wandering in for a browse via getting an in-depth consultation through to the final install, we could not be happier. Our bedroom looks far better now, we have considerably more space to store our clothes and we feel that for what we paid, this was good value for money.

We would use Boston Wardrobes again in a heartbeat.

6 August 2021
Unprompted review
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Reply from Boston Wardrobes

Thank you for taking the time to leave us a review Dominik, we really appreciate it and we look forward to seeing you again one day

Rated 5 out of 5 stars

Very pleased with outcome

Very pleased with outcome.
Looks great! And very functional.

3 August 2021
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Reply from Boston Wardrobes

Thank you for the review, we appreciate it!

Rated 5 out of 5 stars

I am extremely pleased with my Boston…

I am extremely pleased with my Boston Wardrobe. From the initial visit from Jack Woolner to the fitting of the wardrobe everything went very well. Jack was exceptional with his advice, and I would like to expecially thank him for his time and effort. The person who came to fit the wardrobe was very efficient and I am very happy with the end result.

2 August 2021
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Reply from Boston Wardrobes

Thank you for the kind words, Jean. We think Jack's pretty great too and we will pass on your comments.

Rated 5 out of 5 stars

Our total experience from start to…

Our total experience from start to finish was easy and stress free. All our questions were answered satisfactorily. All the people involved were very pleasant and professional. The installation went smoothly without hassles. The finished wardrobe is as we were expecting and we are very pleased with the end result.

2 August 2021
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Reply from Boston Wardrobes

Thank you, Neil! We really appreciate your feedback

Rated 5 out of 5 stars

Highly recommend

Extremely helpful staff. Lee was really good at giving suggestions and kept our budget in mind at all times. Installation was left clean and tidy. Job really well done.

2 August 2021
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Reply from Boston Wardrobes

Thank you for the wonderful review, Sandy & Gareth

Rated 5 out of 5 stars

Boston Wardrobes are a well oiled…

Boston Wardrobes are a well oiled machine. Easy to deal with and always responded quickly. The design team were very helpful in the layout and all the options we had to choose from. All staff were professional every step of the way. We love our new wardrobes!

29 July 2021
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Reply from Boston Wardrobes

Thanks so much for taking the time to write such a wonderful review, we love that you love your new wardrobes!

Rated 3 out of 5 stars

The experience was good overall with…

The experience was good overall with friendly staff. Just a bit less organized in installation.

27 July 2021
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Reply from Boston Wardrobes

Hi Peter, thank you for your review. We set a high standard for ourselves, and we’re sorry to hear this was not met in your experience with the installation. We strive to continually improve and will take your comments into account.

Rated 1 out of 5 stars

We were totally satisfied with the…

We were totally satisfied with the service from Boston Wardrobes and would recommend them to anyone.

27 July 2021
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Reply from Boston Wardrobes

Hi Ann, thank you for the lovely review, we are glad you had a good experience. Hopefully the one star rating was in error?

Rated 4 out of 5 stars

Revamp wardrobe

Installing great

Colours do not match though completely different

26 July 2021
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Reply from Boston Wardrobes

Hi Mike, thank you for taking the time to leave a review. Our sales manager will be in touch with you shortly to discuss the colour discrepancy.

Rated 5 out of 5 stars

I have used Boston before and found…

I have used Boston before and found they do a good job, they are reliable and on time with delivery dates. The man that did my instillation was very good. Arrived on time, got on with the job and tidied up as he went.
I would recommend this company to anyone wishing to update and make more user friendly space in a bedroom wardrobe.

20 July 2021
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Reply from Boston Wardrobes

Thanks for the wonderful review, Sandra. We appreciate it!

Rated 5 out of 5 stars

Wardrobe perfection

Our installer arrived on time and was great at solving any issues as they arose. He worked hard all day and I am thrilled with the final result. Your product is excellent. Your team from everyone I dealt with are all of great credit to your company - from Lee in Sales, Amy in customer Servi e and our installer, who I think was named Brett? Thank you Boston Wardrobes. You were recommended to me and I shall be recommending you to everyone I ever discuss Wardrobes with 😀
Thank you and kind regards
Janelle and Rob Howitt

18 July 2021
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Reply from Boston Wardrobes

We're so glad you are happy with your wardrobes! Thank you for the wonderful review, Janelle and Rob.

Rated 4 out of 5 stars

The team were all very professional and…

The team were all very professional and have done an excellent job. The day the packer was to come to me there was a delay and he didn’t make it to my place.I understood this but would like this to have been communicated to me . I had to contact the team at 1200 to ask where the packer was . A small thing only . The follow up once the wardrobes were in was excellent I would recommend in the future to anyone to use this company .They work hard and the quality of the finished product was fantastic.Thank you

15 July 2021
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Reply from Boston Wardrobes

Thank you for taking the time to leave us a review, Jan-Louise. We really appreciate it and we are so glad you are pleased with the finished result.

Rated 5 out of 5 stars

Awesome solution for storage at home

Awesome solution for storage at home, was put in professional manner. The installer did a great job
I would highly recommend Boston Wardrobes

15 July 2021
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Reply from Boston Wardrobes

Thanks so much for the great review, Carl!

Rated 2 out of 5 stars

Started of well representative came…

Started of well representative came went over things with me and went of to do quote, received quote went ahead. Installation was then organized (took day of work as sat was not available) installation started, but could not be finished as the 3 door system i was told would be okay was not correct had to wait for new doors ( 2 door system). Installation of new doors organized when straight home from work to be there installer did not arrive was delayed on another job, had to make more time the next day to have installed.
Came to you because i had heard good things, but became quite disappointed.

7 July 2021
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Reply from Boston Wardrobes

Hi Joanne, thank you for giving us the opportunity to solve the issue with your doors. Your feedback is valuable to us because it helps us to improve - we do set a high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our installer. We are putting processes in place to ensure this type of disruption does not happen in future.

Rated 2 out of 5 stars

Great product, not so great process

We engaged Boston in Feb and were forthcoming on all things required, but the designer was either too busy or not in a rush and all said and done the wardrobes weren't installed until after we had actually moved back into our renovated home in June. The designer insisted on all building pre-fab work completed before he started any designs after which only then would he take a deposit to start production process. In between his trips to Waiheke, this seemed to take weeks longer than necessary and resulted in us often chasing for responses. The builders themselves confirmed it seemed unnecessarily slow. Upon install, we found the designs hadn't been accommodating of a partition (despite designer's onsite visits with this built) so were installed without enough space (unless you turned sideways) into the walk in wardrobe. We had to get designer back and installer to return to move things. We were also surprised as to no handles on the wardrobes having had no mention these weren't included throughout the process. I am still sourcing via a 3rd party supplier of my own accord and cannot easily open bi-fold doors in children's bedrooms in the meantime. Overall, product looks great, but process was far from and particularly compared to other suppliers we had no issues with re timings. Moving home to no wardrobes felt unnecessary and somewhat disappointing.

6 July 2021
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Reply from Boston Wardrobes

Hi there and thank you for taking the time to write a review. I’m sorry to hear about your experience, it would definitely have been disappointing to move back into an incomplete renovation. I have spoken to the Sales Consultant and am up to speed on the details of this job - if you wish to discuss this further, please call me on 09 377 5799 extension 200. We’d greatly appreciate the opportunity to make things right. Best regards, Luke Rewa-Morgan - Sales Manager.

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