Boston Wardrobes Reviews 

279
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

“Bait and switch” Purchased a sweat shirt and was sent a garment not even close to the advertised display. They ghosted me after reaching out for a return request. UPDATE finally two weeks plus went... See more

Rated 3 out of 5 stars

The reviews are confusing. I was looking for Boston Wardrobe in NZ, and clothing company. Reviews are talking about a totally different product. This is confusing and worth nothing.

Rated 4 out of 5 stars

We're thrilled with the service we received from Boston Wardrobes. Lee stepped us through our options and provided expert knowledge and advice which really helped shape our somewhat vague brief. We... See more

Rated 5 out of 5 stars

Boston Wardrobes never disappoint. Right from the start with the visit by the lovely and talented Bonnie through to the installation of their very high-end quality product. Even at close inspection, t... See more

Company details

  1. Home Improvement Store
  2. Door Shop
  3. Furniture Maker

About Boston Wardrobes

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Contact info

3.0

Average

TrustScore 3 out of 5

279 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(279)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient Service

Very efficient and good communication.

15 October 2021
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Reply from Boston Wardrobes

Thank you for the review, Barbara!

Rated 5 out of 5 stars

I first visited the showrooms at Boston…circa April, returned to book in June

I first visited the showrooms at Boston Wardrobes around April of this year, and was able to get some ideas on how to fit out the bedroom wardrobes and other cupboard spaces in my recently refurbished 2 bedroom townhouse.
I was able to take a few photos of some setouts that caught my eye and also take some measurements as a guide. Bonnie was the person in the showroom that day and she showed me around some of the displays, pointing out features that are less obvious, such as retracting jewel drawers and dress mirrors.
After some thought, I made some sketches and returned again to the showroom - this time Venessa was the contact. She was helfpul and upon looking at the sketches I had done was able to give constructive advice as to how to make the finer details work, eg: leaving enough space to gain access to shirt /trouser slider rails that occupy an end of space cubby hole. Having worked out enough detail for a quote to be prepared, she took all the necessary details and advised me of lead times (about a week for initial quote, then a site measure, and then a month or so for maunfacture to install). All of these times were adhered to.
I made one small adjustment to the first set of plans and after a day or so, the final set of plans were sent back with official quote and request of confirmation to proceed. Again, all to prompt timing.
The install was done in one working day. Very impressive - my house is not that large, but some of the spaces needed to be fitted quite precisely.....I was very pleased with the end result. I now have 2 very tidy looking bedrooms, as well as 2x fitted hall cupboards and a wire shelving setout for the airing cupboard.

30 August 2021
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Reply from Boston Wardrobes

Thank you for taking the time to leave us a review, Peter. We appreciate the positive feedback and are so pleased you are satisfied with our service and product. All the best!

Rated 5 out of 5 stars

Installer arrived early and was very…

Installer arrived early and was very good couldn't have asked for better. This is a huge bonus for any company to have a trades person turn up on time and with a well organized van / working environment - hes a credit to Boston wardrobes

26 August 2021
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Reply from Boston Wardrobes

Thank you, Karen. We are so glad you had a great experience with our installer. We hope your wardrobe is just as satisfactory!

Rated 5 out of 5 stars

I can not comment on the use of the…

I can not comment on the use of the shelving because we have not used them yet. As for the ordering, delivering and installing processes of your firm, we are very satisfied with your job.
Thank you.

25 August 2021
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Reply from Boston Wardrobes

Thank you for taking the time to leave a review, we appreciate it

Rated 5 out of 5 stars

Very happy and Profesional job done from Boston Wardrobes

Very happy with all services from Boston wardrobes.Easy to talk with consultant and very fast installation.Very profesional and quality of job was done to make our Wardrobes to look amazing.Thank you Boston Wardrobes team.I will recommend this Company Boston Wardrobes to everyone.

23 August 2021
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Reply from Boston Wardrobes

Thanks so much for the lovely review!

Rated 4 out of 5 stars

Overall very good job and good…

Overall very good job and good services. Only small spot of scratched seen on one side of the mirror.

23 August 2021
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Reply from Boston Wardrobes

Hi Nabil, thank you for leaving a review. It's unfortunate there is a scratch on your mirror. Feel free to get in touch with us on 09 377 5799 or info@boston.co.nz to see how we could resolve this for you.

Rated 5 out of 5 stars

15A Ayr St:

15A Ayr St:

The team was great to deal with from first enquiry to final install. Clear communication and a personable service characterized our experience.
We would definitely use Boston Wardrobes again.

23 August 2021
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Reply from Boston Wardrobes

Thank you, Grant, we really appreciate the wonderful review

Rated 5 out of 5 stars

New wardrobes with mirror doors

We had 3 bedrooms with new wardrobes installed, all sliding with built in hangers and drawers. The team were so helpful and the wardrobes all look amazing. Really happy with them. Thanks Rebecca for your help

20 August 2021
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Reply from Boston Wardrobes

We're happy you're happy, Cassey! Thank you very much for the review

Rated 5 out of 5 stars

All good

All good. Although the company changed their range and no longer have my colour shelves which was frustrating as it was a standard line at the time

18 August 2021
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Reply from Boston Wardrobes

Hi Rebecca, thank you for leaving us a review. The discontinuing of the colour must have been disappointing, please accept our apologies.

Rated 5 out of 5 stars

We love our new wardrobe

We love our new wardrobe. After pricing a kit set at a hardware store we were pleasantly surprised about how affordable it was in comparison, considering price included installation. Just sorry we didn't do this sooner!

16 August 2021
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Reply from Boston Wardrobes

Thank you for choosing Boston Wardrobes, Marlize. We guarantee you made the right choice :)

Rated 1 out of 5 stars

A waste of $9.2k. Shop elsewhere!

My initial interaction with Boston Wardrobes was good - they were prompt to design and quote. I paid $9,200. Install was 3 weeks longer than initially quoted - post installation, there was no follow up, until I was contacted to see if my wardrobe could be photographed. I explained that I was unhappy with the service and the product - the wardrobe/dressing room had ‘snags’ scratched surfaces etc and other parts weren’t to the agreed plan. The Sales Manager promptly came out and agreed to remedy the issues. Four weeks later, the snags were fixed. The installer arrived with no idea what he was there to do/fix.
That was one week ago. Since the installer left (I wasn’t home) there has been zero follow up.
The drawer handles haven’t been installed correctly, however I simply cannot be bothered to contact Boston Wardobes again.
Overall, I would not recommend Boston Wardobes - the service and product simply aren’t worth it.

14 August 2021
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Reply from Boston Wardrobes

Hi Laura, thanks for taking my call yesterday. Again I would like to apologise for the service you were provided. It clearly did not meet the level you expected, and it did not meet the levels we would expect.

Your feedback was appreciated and as a result we will be improving our processes to ensure better internal communication as well as with clients in this type of situation.

Regards
Dave Wenham,
Managing Director, Boston Wardrobes

Rated 5 out of 5 stars

Great local service!

Good advice, clear communication and quick production and installation time. They came back and corrected something that was not perfect. Great to use a local company. Thanks!

11 August 2021
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Reply from Boston Wardrobes

You're welcome, Amanda. We love to see you happy!

Rated 5 out of 5 stars

Excellent service

Excellent service overall from initial consultation to final installation. Fast service and great quality of work. Highly recommended.

11 August 2021
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Reply from Boston Wardrobes

Thank you for the review, we're glad to be of service

Rated 5 out of 5 stars

From when I submitted a request for…

From when I submitted a request for Boston to come and view our wardrobes and give a plan to the actual instalment of the systems I have been very happy with them. Each person I have dealt with in the company have been friendly, helpful and the final product is of a very high standard. Thank you Boston :)

10 August 2021
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Reply from Boston Wardrobes

You are so welcome, Debra. Thank you for taking the time to write a review!

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