I went to Boots Wrexham as a second opinion as I wasn't completely happy with the test and advice I was given at another nation wide supplier. A lady named Jessica saw me and she was excellent. I... See more
Location
Switch locationBoots Opticians, Unit B6-B7, LL13 8DG Wrexham, Wales, GB
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See what reviewers are saying
Jessica, the Hearing Advisor was so helpful and empathetic. It is quite stressful having your hearing health checked but she is so calm and knowledgeable and makes it a calming experience. I am so gla... See more
All very organised and professional. Jess was so helpful and really understood my needs
I was made to feel very comfortable in making a choice of Hearing Aid that suited my needs and everything was explained to me clearly .
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, Unit B6-B7, LL13 8DG, Wrexham, Wales, United Kingdom
4.4
Excellent
17 reviews
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All very organised and professional
All very organised and professional. Jess was so helpful and really understood my needs
11 April 2025
I was made to feel very comfortable in…
I was made to feel very comfortable in making a choice of Hearing Aid that suited my needs and everything was explained to me clearly .
8 January 2025
Excellent Advice and Service
I went to Boots Wrexham as a second opinion as I wasn't completely happy with the test and advice I was given at another nation wide supplier.
A lady named Jessica saw me and she was excellent. I felt that the tests I underwent were far more compressive than my previous test. She questioned my wife and myself on any issues in order that she could advise on the appropriate hearing aid. Jessica never tried to push for a higher level of hearing aid than I needed.
Despite Boots being more expensive than the other provider I decided to purchase from them because of Jessica’s knowledge and advice, which she gave in a very clear and understandable way.
In addition the interest free credit and the 90 day return option was useful.
8 January 2025
Vprofessional ,friendly serviceery friendly staff
Very friendly staff
Appoinent on time
Good explanation of process at all stages
Courteous and professional staff
8 October 2024
Kind and patient
Kind and patient. Explained everything clearly so an informed decision could be made
27 September 2024
Assessment of Boots Hearing care
This was due to the professionalism of the Clinician. Very knowledgeable and pleasant.
13 August 2024
The audiologist was very helpful and…
The audiologist was very helpful and knowledgeable carefully explaining every step.
We were able to feel confident we were doing the right thing.
18 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appointment arrangements
Trying to contact re changing an appointment this Friday at 10.30
Phone has been cut off x 3, after long wait for connection
Please contact me on 07855300498
to reschedule
Hilary Pepler
8 January 2024
Unprompted review
Reply from Boots Hearingcare - Wrexham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Atrocious customer care
Atrocious customer care. I cannot hear on the phone but get emails saying contact us by phone. Or - I get left voicemail messages which I cannot hear. I am told my file says I can't hear on the phone. Appointments getting changed at short notice and no means of agreeing a suitable alternative 'phone us'!!!!!!! Please note many attempts in June/July - not just the date given below.
25 July 2023
Unprompted review
Reply from Boots Hearingcare - Wrexham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Wonderful staff and excellent service
Excellent information sharing and reassurance throught my three visits . The hearing test was made stress free by the excellent audiologist.
22 June 2023
Hearing aids
Purchased hearing aids from boots Wrexham and very pleased with them and after care service. Jess was so helpful and explained everything so clearly
25 April 2023
Unprompted review
Jessica
Jessica, the Hearing Advisor was so helpful and empathetic. It is quite stressful having your hearing health checked but she is so calm and knowledgeable and makes it a calming experience. I am so glad I got checked out. If you're hesitating, go for it, you'll be so glad that you did.
25 February 2023
First class service
10 January 2023
Wow and how
Very professional yesterday and care. Very pleased with my aids,
Would recommend.
22 December 2022
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