The audiologist was reassuring, explained everything in great detail. The testing process was not at all stressful and the fitting appointment went very well
Location
Switch location48-52 Montague Street, BN11 3HE Worthing, England, GB
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See what reviewers are saying
Everything from the hearing test to the review of the findings to the selection of my new hearing aids was done in a most professional manner with much empathy given to my general health conditions. T... See more
My new hearing aids will take a lot of getting used to so I’m taking it slowly as recommended. There is a lot to take in and understand with regard to operation and features. The audiologist was pati... See more
Hearing aids defective so no purchase made! Audiologist apologetic and embarrassed. She was very engaging!
Company replied
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
48-52 Montague Street, BN11 3HE, Worthing, England, United Kingdom
4.6
Excellent
31 reviews
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The audiologist was reassuring
The audiologist was reassuring, explained everything in great detail.
The testing process was not at all stressful and the fitting appointment went very well
30 May 2026
Everything was good
10 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hearing aids defective so no purchase…
Hearing aids defective so no purchase made! Audiologist apologetic and embarrassed. She was very engaging!
15 February 2025
Reply from Boots Hearingcare - Worthing
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Michelle was very professional
Michelle was very professional, gave lots of information and demonstrated how the hearing aids work. I left feeling confident with how to use them.
Follow up support appointment was also made.
21 January 2025
Very professional & efficient service…
Very professional & efficient service from start to finish. Highly recommended.( Bruce Brown was the audiologist ✅)
28 October 2024
A good experience.
Great staff, professional, listening. Answered all my questions and put me at ease.
18 April 2024
Service with your needs in mind
Good service
Listening to my needs and choices.
No rush and no pressure in buying the correct hearing help.
28 March 2024
Every step was explained as we went…
Every step was explained as we went along showing a lot of patience.
4 April 2024
Sorry ‘say that again’!!
I have had two appointments in the hearing department. Both people were polite, efficient and friendly
The second visit was with the audiologist who supported me through the in-depth tests and made ‘going deaf’ as easy as possible
1 March 2024
The quiet surroundings at Boots…
The quiet surroundings at Boots Montague store and the professional and helpful approach of Bruce Brown the audiologist
9 February 2024
Customer service is excellent
Customer service is excellent. Everyone listens. Very pleasant. No pressure to buy. Great service. Thank you
3 January 2024
Full Assessment Hearing Test
A very good service. Audiologist completed a full assessment hearing test and explained in detail everything throughout.
22 December 2023
Efficient & Helpful
My new hearing aids will take a lot of getting used to so I’m taking it slowly as recommended. There is a lot to take in and understand with regard to operation and features. The audiologist was patient, helpful and understanding. He answered all my questions and, when I see him again in a couple of weeks, I’ll have some more!
13 December 2023
All the staff were excellent great…
All the staff were excellent great customer service audiologist brilliant.
13 December 2023
Very helpful accessible and prompt
9 December 2023
I was made to feel at ease and…
I was made to feel at ease and everything was explained in a way I could understand.
1 August 2023
Professional and caring
20 July 2023
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