Very good service provided by a listening helpful and kind person.
Location
Switch locationBoots, 57 High Street, GL5 1AS Stroud, England, GB
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See what reviewers are saying
I found the whole experience of hearing tests and choosing my hearing aids so easy. The young lady who did my tests explained everything about the process. I didn't have to wait to long for appointmen... See more
Very friendly and helpful audiologist. Reassured that several follow-up appointments are to come and have already received at least one email to remind me of what I need to know to use new hearing a... See more
The service and professional advice about the most appropriate type of hearing aid, was exemplary. I was able to clearly understand and see the decreased levels in my hearing, l cannot fault the serv... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 57 High Street, GL5 1AS, Stroud, England, United Kingdom
3.7
Average
19 reviews
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Very good service provided by a…
Very good service provided by a listening helpful and kind person.
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cancelled appointments
So far they've cancelled my hearing test twice and my wife's three times. I give up. Useless company.
16 October 2025
Unprompted review
Reply from Boots Hearingcare - Stroud
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Appalling service after an excellent start.
I had excellent help from the audiologist, when I was able to see her. Since the beginning of this year, Boots have cancelled 3 hearing reviews. They excelled themselves today when I went for the fourth appointment (reminder sent the day before) and sat outside the room for 30 minutes before the pharmacist looked inside to ascertain there was no one there. When I got home, I found a cancellation sent at 11am for a 10.30 appointment. The first email complaining about cancelled appointments was ignored and the second at best partially answered. Staff health problems cannot be avoided but this sequence of cancellations suggest Boots shouldn't be pretending they can offer a service in Stroud and certainly shouldn't be advertising on Facebook, urging customers to get a hearing test there - unless, of course, there is an appointment if you intend to buy new hearing aids.
14 July 2025
Unprompted review
Reply from Boots Hearingcare - Stroud
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Thorough and comprehensive
A very thorough and comprehensive series of hearing tests. Following this a clear explanation of what type of hearing loss I had and recommendation of suitable hearing aids. There was no pressure at all to buy straight away.
7 November 2024
My hearing test at Boots, Stroud
I was not sure what to expect when I arrived for my hearing test. But my audiologist was quick to put me at ease.
She was reassuring, helpful, informative, encouraging and pleasantly engaging.
26 June 2024
Cheryl Reid is superb
Cheryl Reid is superb. Friendly but professional and very knowledgeable.
26 April 2024
Very friendly and helpful audiologist
Very friendly and helpful audiologist.
Reassured that several follow-up appointments are to come and have already received at least one email to remind me of what I need to know to use new hearing aids.
6 February 2024
I found the whole experience of hearing…
I found the whole experience of hearing tests and choosing my hearing aids so easy. The young lady who did my tests explained everything about the process. I didn't have to wait to long for appointments. I would recommend 100 percent to anyone.
1 February 2024
The audiologist was very professional I…
The audiologist was very professional I am very pleased with my purchase so far but its early days
23 June 2023
Expert attention
The lady was kind and sympathetic. The tests were carried out with careful explanations. The test of the aids was excellent and I ordered some!
3 May 2023
Expert help
Cheryl was very clear ,and explained everything carefully,
There was no pressure and only reassurance if I ever needed any help.
18 April 2023
Outstanding service
The service and professional advice about the most appropriate type of hearing aid, was exemplary. I was able to clearly understand and see the decreased levels in my hearing, l cannot fault the service l received, on any level. Would recommend every time!
25 April 2023
Very pleased with my appointment
3 April 2023
Excellent communication
27 February 2023
Cheryl is an excellent audiology
Cheryl is an excellent audiology. Lovely lady. She makes having a hearing problem so much easier.
13 February 2023
I was made to feel very comfortable and…
I was made to feel very comfortable and nothing was too much trouble. In all the years I have had problems with my hearing this was the most thorough experience I've ever had
8 December 2022
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