I attending BOOTS Hearing Care at Pontprennau Cardiff yesterday morning. I was greeted and a friendly audiologist called Sarah welcomed me. Sarah was completely professional and knowledgeable wh... See more
Location
Switch locationCyncoed Medical Centre, CF23 8SQ Pontprennau, Wales, GB
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See what reviewers are saying
On a recent visit for hearing test, Dale (F) the audiologist was polite, professional an friendly throughout. After showing me the results (sad). She demoed a set of hearing aids an sugge... See more
Audiologist was brilliant, good range of aids all very clearly explained and no hard sell. Cannot recommend highly enough. First rate service
Lovely lady named Nadia extremely pleasant and very relaxed, I felt she was very sincere about delivering information regarding the need for aids to help with hearing, Nadia is a great asset to Boot... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Cyncoed Medical Centre, CF23 8SQ, Pontprennau, Wales, United Kingdom
4.4
Excellent
43 reviews
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Nobody answering telephone calls
Nobody answering telephone calls. Tried on various numbers also 02920766405 as published on website appears to be wrong as unobtainable. Not a great start having just spent nearly £4000 on new hearing aids. Really not impressed.
30 September 2024
Unprompted review
Reply from Boots Hearingcare - Pontprennau
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very thorough and professional hearing test.
Very thorough and professional hearing test. Clear and concise explanation. Good range of state of the art hearing aids.
11 September 2024
Thorough and helpful service.
The audiologists at Boots were very pleasant, thorough in their examinations of my ears and most helpful in answering all my questions. The hearing aids which I have just started using are excellent.
1 August 2024
Nadia (audioligist) was an excellent …
Nadia (audioligist) was an excellent communicator.
Empathic,approachable and open to questions.
The session was well paced,
I did not feel rushed or pressurised at any stage.
21 June 2024
Absolutely brilliant
Absolutely brilliant . Very caring and supportive staff who go all out to help. Excellent service
14 June 2024
So far so good.
23 April 2024
Good personal service.
19 April 2024
The purpose and form of the appointment…
The purpose and form of the appointment was clearly - and audibly - explained as were each of the steps in the examination.
15 February 2024
Friendly and efficient service.
7 February 2024
The staff were really helpful and…
The staff were really helpful and provided the relevant information for us to make the right decision for us
19 December 2023
Excellent service from annual reminder…
Excellent service from annual reminder letter, making an appointment online and the test itself. on the latter full explanation about results and options for a hearing aid - fitted within 2 weeks
9 December 2023
Very straight forward
Very straight forward, everything was explained fully comfortable surroundings, even a trial run outside with aids in before I agreed they were right for me.
6 December 2023
Staff very professional and helpful
Staff very professional and helpful. Have recommended this clinic to friends and neighbours. I have had a few appointments for wax removal and one for in-depth hearing assessment.
5 September 2023
Prompt service
27 June 2023
Excellent service
13 June 2023
Audiologist was brilliant
Audiologist was brilliant, good range of aids all very clearly explained and no hard sell. Cannot recommend highly enough. First rate service
4 April 2023
Brilliant everything I needed
23 March 2023
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