Boots Hearingcare - Peterborough Reviews 45

I was slightly apprehensive about my hearing test. The audiologist put at ease straight away. The test itself was very thorough. Te results of the test were explained to me very well. I was given a sample hearing aid to go out and test for 1/2 hour. Then came back to discuss the different hearing aid options again this was explained very well. I would thoroughly recommend Boots hearing care in Peterborough for your hearing test. The audiologist was fantastic. I should have taken her name to share with you.

I booked Boots Queensgate Peterborough for a hearing test, and the first appointment went well, with the audiologist explaining the process well, and answering all my many questions. I definitely needed hearing aids, and was told during the tests that I had narrow ear canals.

The second test went well at first. However, the audiologist then put larger than necessary domes on the test aids, and pushed the wire into my ear so hard that I showed pain as it seemed to hit my eardrum - which I told the audiologist. She persisted, and as a consequence when she removed the aid, the ear dome fell into my ear by the eardrum.

She and her manager then seemed more concerned with getting me out of the consultation and going to the A&E department as a matter of urgency. Quite worrying, yet she and he seemed unconcerned.

There resulted several hours of very painful attempts at extracting the dome, resulting in an ear infection which meant another visit the following week for a further attempt - which as you might imagine was extremely worrying. Thankfully that extraction proved much easier, though painful nonetheless.

A second audiologist at another practice expressed surprise at the size of the dome used given the narrowness of my ear canal.

Throughout this experience, not one whit of concern for my wellbeing; not one word of apology; and not one ounce of compassion. Appalling, given the whole incident was the result of a lack of care and attention.

Needless to say, I complained to Boots, and to say they cared any more beyond telling me "your opinion is valuable to us", they seemed uninterested.

Hence this review.

Audiologist, named Veema was excellent. Very knowledgeable, professional, great communication and a pleasure to meet. My hearing aids have massively improved my hearing

An excellent consultation and solution with detailed consideration of my needs and patience in explanantion

I was very impressed with the way I was treated.Veenadhari polukonda,the Audiologist made me feel very relaxed.She was very pleasant courteous and professional. She explained everything thoroughly to me and spoke very slowly,precise and clearly.For someone who is hard of hearing,that is very important.I felt very comfortable with her and can't praise her enough.I am trying my new hearing aids out now and they seem very good.Just getting used to them.

Very friendly and helpful staff,never felt nervous always was told what was going on.

Customer service was excellent. Detailed examination. Detailed explanations of different models of hearing aids to purchase, allowing me time to test and decide on model of hearing aids I wanted, without pressure. I would definitely recommend your Company to others

Expert advice
Friendly, patient
Thorough assessment
Reassurance
She went out of her way to get the fitting when needed.

Friendly helpful and informative staff

Quick, friendly and informative

I was happy with the service I received but not the price I paid! With time to do a price comparison I found my hearing aids almost 25% cheaper (over £900 cheaper!!), and with a very good face-to-face local service and a longer guarantee! I did ask the lovely lady at Boots if she could help on the price but apparently Boot's senior management said 'No'!
I returned my hearing aids to Boots for a refund and purchased them through this other supplier.
My recommendation, check prices first :-)

Prompt service.
Ravi prepared the medica background carefully and methododically tested the hearing. Then explained in caeefully worded terms what the results meant in layman's language. Gave ample opportunity to test on a trial out-door-walk. Always ready to answer questions. Altogether a very satisfactory experience which makes me look forward to what is hopefully is collection day for the new hearing aids.

The honest and helpful approach and the good sound advice given

This was my first time having a hearing test. Everything was nice and easy. Everything was explained to me in detail as to what was going on.

Good experience helpfully staff

Professional and helpful

Both my hearing tests were carried out by a very professional and pleasant person. I hope when my hearing aids are fitted they will make a big difference to my life.

The hearings tests were very thorough and the lady explained everything in details. I was very happy with her knowledge and service.