Boots Hearingcare - North Shields Reviews 38

TrustScore 4.5 out of 5

4.7

Silverlink Retail Park, NE28 9NT North Shields, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Gary was very thorough and explained everything fully before during and after the hearing test. The hearing aids inserted were fantastic and Gary provided me with good advice about which aid to purcha... See more

Rated 5 out of 5 stars

Audiologist took time to explain all the options to help make a decision on what aid to purchase Like the fact that wearing them for a few weeks I have the option to upgrade or return for a total re... See more

Rated 5 out of 5 stars

Always had hearing tests and aids with NHS but had become frustrated with the level of service and wait times offered. Wow what a difference! Boots at Silverlink was recommended by a friend. Exce... See more

Rated 5 out of 5 stars

I wasn't kept waiting and the test was very thorough. The lady carrying out the test listened carefully to my concerns and did a health check on my ears before starting the test. Everything was explai... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Silverlink Retail Park, NE28 9NT, North Shields, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Audiologist took time to explain all…

Audiologist took time to explain all the options to help make a decision on what aid to purchase
Like the fact that wearing them for a few weeks I have the option to upgrade or return for a total refund within 90 days. The aftercare package gives peace of mind

21 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service very thorough examination no pressure at all to purchase the hearing aids. All money refunded within 90 days of purchase if I was not satisfied

24 April 2025
Rated 5 out of 5 stars

A great experience

Always had hearing tests and aids with NHS but had become frustrated with the level of service and wait times offered.
Wow what a difference! Boots at Silverlink was recommended by a friend.
Excellent customer service
A thorough hearing check
Everything explained in detail
A good choice of options

12 March 2025
Rated 5 out of 5 stars

Top class service

Such a lovely pleasant man who took care of my mam. So down to earth he was right on my mams level.
Such a speedy service too.
Would definitely recommend this fantastic service 👍

4 March 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, no massive pressure to purchase hearing aids from boots if required, efficient, very knowledgeable and friendly staff.

28 January 2025
Rated 5 out of 5 stars

Professional staff and a thorough test.

I wasn't kept waiting and the test was very thorough. The lady carrying out the test listened carefully to my concerns and did a health check on my ears before starting the test. Everything was explained simply and I was asked if I understood the process or had any questions. Thank you for making the experience so easy.

31 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look