The staff were very helpful and knowledgeable about my hearing. My appointment was on time. They explained everything to me. Very pleased with the service I received. Regards Paul Harris
Location
Switch locationBoots, 155-156 Commercial Street, NP20 1UE Newport, Wales, GB
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See what reviewers are saying
I was welcomed by a lovely young lady who explained in detail what the hearing test would involve. The test was conducted in a calm and reassuring manner. I was very impressed when the lady showed me... See more
Entirely down to your Audiologist, Caragh Davies. Every procedure, from start to finish, explained in easy to understand detail. What also impressed me was that no pressure was applied to buy any par... See more
I have had the best experience possible. I didn't know what to expect but from the very start everything was explained in such detail by the audiologist. From Choosing the right hearing aid, fitting... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 155-156 Commercial Street, NP20 1UE, Newport, Wales, United Kingdom
4.6
Excellent
37 reviews
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Happy Customer
The staff were very helpful and knowledgeable about my hearing. My appointment was on time. They explained everything to me. Very pleased with the service I received. Regards Paul Harris
24 March 2026
Top class service.
Entirely down to your Audiologist, Caragh Davies. Every procedure, from start to finish, explained in easy to understand detail. What also impressed me was that no pressure was applied to buy any particular type of aid based on price. Suggestions were made as to why a particular aid might suit my hearing loss best. There were a number of recalls to tweak, as it were, the system. All in all, a pleasurable experience.
6 December 2024
Couldn't fault anything the girl that I…
Couldn't fault anything the girl that I seen was very helpful and knowledgeable any questions I asked was answered. I would recommend Boots for hearing aids. 10 out of 10
19 March 2025
Boots Newport Gwent.
Abeyshaykaa is an excellent communicator, and has the ability to explain hearing tests and results that helped with understanding my hearing loss.
2 March 2025
Naomi was so helpful and explained…
Naomi was so helpful and explained everything in a friendly way. She was open for any questions we had.
30 January 2025
One happy customer
From my initial appointment I felt completely at ease and happy with the service I received. Very informative, reassuring, polite and friendly and explained absolutely everything. I came away confident I had made the right choice choosing Boots.
15 January 2025
Professional and friendly
Professional and friendly. Didn't feel pressured in any way and provided useful information and tips.
10 January 2025
Booked online and was told we would…
Booked online and was told we would need a 75 min appointment. Spoke to staff at store who said I had to go back online and she couldn’t see the appointments herself. Called back as I couldn’t find the 75 min. Appointment and same lady said let me go it got you, which she couldn’t have done first time I called. After that service was excellent
17 December 2024
The audiologist was very clear about…
The audiologist was very clear about what would be happening and talked me through the procedure in a clear manner, a very helpful experience.
16 November 2024
Naomi was lovely and explained…
Naomi was lovely and explained everything I needed to know !
Quick ordering service
22 October 2024
Abey was incredibly helpful and kind…
Abey was incredibly helpful and kind throughout the testing and prescription process. I could not be happier with the end result.
19 September 2024
A great and careful analysis…
A great and careful analysis of my hearing loss. Both the ladies in Newport were excellent and patient. Quick response and good support.
24 August 2024
The young lady was really good with my…
The young lady was really good with my mother who is usually very nervous she put her at ease and let her do things at her own speed.
11 May 2024
I have had the best experience…
I have had the best experience possible. I didn't know what to expect but from the very start everything was explained in such detail by the audiologist.
From Choosing the right hearing aid, fitting and the after care has been 5 star. To be honest I wasn't expecting so much support
25 April 2024
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