The original booking at Bury St Edmunds was a disaster but Newmarket saved the day. All the staff were friendly and professional
Location
Switch locationBoots Opticians, Unit 54, CB8 8EQ Newmarket, England, GB
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See what reviewers are saying
Shulin did a fine job, explained everything beautifully and was very helpful. Outstanding service, thank you.
The audiologist was excellent but appointment too short to allow time for all questions to be answered. It’s early days but a better instructions booklet (model specific) to refer back to should be... See more
Particularly Helpful staff . Not long to wait for an appointment. Able to return promptly for any queries. Direct Email communication .
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, Unit 54, CB8 8EQ, Newmarket, England, United Kingdom
4.1
Great
15 reviews
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The therapist who did my assessment was excellent.
The therapist who did my assessment and fitting was excellent. She explained each process clearly and I have the aids suitable for my personal needs. The room where the assessment was made was clean and comfortable. I could easily see readings on the computer screens as the assessment was progressing.
However the back up service managing appointments and payment is very disorganised. I had my appointment changed numerous times and was even given one in the wrong town.
I felt that the therapist was let down by the overall management system.
Fortunately I have an email address to contact my therapist should I require further help.
8 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Only vague pricing of aids on web site
Only vague pricing on web site. Your rival give clear price s of the various aids they have available.
From £3995 was off putting and unclear so no sale.
10 October 2024
Reply from Boots Hearingcare - Newmarket
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Great advice and service
Great advice and service again from Jonathon. Would highly recommend.
10 May 2024
Newmarket saved the day
The original booking at Bury St Edmunds was a disaster but Newmarket saved the day.
All the staff were friendly and professional
2 September 2023
Audiologist excellent, appointment time too short, instructions book weak
The audiologist was excellent but appointment too short to allow time for all questions to be answered.
It’s early days but a better instructions booklet (model specific) to refer back to should be provided.
Note I have only had these hearing aids for 4 days
22 August 2023
Professional
Very helpful polite and friendly. Very professional. Would highly recommend to anyone.
31 August 2023
As an initial appointment for a fitting…
As an initial appointment for a fitting of the purchase it went well, I don't get my hearing aid until the 5th of September when a full fitting will take place.
30 August 2023
Excellent hearing test
The member of staff was very pleasant. She explained everything very clearly. Showed graphs etc on the computer screen. Talked about training the brain
22 August 2023
Particularly Helpful staff
Particularly Helpful staff . Not long to wait for an appointment.
Able to return promptly for any queries.
Direct Email communication .
1 September 2023
Lovely lady who helped and explained…
Lovely lady who helped and explained loads to me ..
20 April 2023
Shulin did a fine job
Shulin did a fine job, explained everything beautifully and was very helpful. Outstanding service, thank you.
24 March 2023
Made me feel at ease and explained…
Made me feel at ease and explained everything going along .
21 November 2022
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