I’ve seen Sophy three times now and she has been brilliant every time. She has answered my long list of questions with professionalism, patience and understanding and reassured me every step of th... See more
Location
Switch locationEnigma Retail Park, Roman Way, WR14 1JQ Worcestershire, England, GB
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See what reviewers are saying
Paul helped sort out several issues which hadn’t been resolved over a 2 year period with my Phonak hearing aids so I am very grateful.Thank you! Baffled why Boots sent me to Wales previously from Led... See more
Sophy, made all the difference. I didn’t think I had a hearing problem and I certainly didn’t need hearing aids. It turns out I do and I did! Sophy made the whole process painless, she explained eve... See more
The gentleman who helped & advised me about my hearing aids was fantastic. ! To the point & easy to understand. Explained every detail and how things worked. Highly recommended !!
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Enigma Retail Park, Roman Way, WR14 1JQ, Worcestershire, England, United Kingdom
4.6
Excellent
20 reviews
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Great appointment experience
Millie was professional, caring and so knowledgeable she made the hearing test experience really enjoyable. Highly recommend seeing Millie
1 May 2026
Unprompted review
An excellent consultation
An excellent consultation with Paul who took his time to understand my hearing issues and then fully explained the test results. He also was very helpful when selecting my hearing aid options.
28 February 2025
Paul helped sort out several issues…
Paul helped sort out several issues which hadn’t been resolved over a 2 year period with my Phonak hearing aids so I am very grateful.Thank you!
Baffled why Boots sent me to Wales previously from Ledbury but will be going to Malvern from now on!
8 January 2025
Unprompted review
A new world…
So informative answered any questions l had clearly and product has certainly enhanced my life thank you for your care and attention
12 November 2024
Very helpful advice
Very helpful advice. No pushy sales. Good explanation about test results
2 November 2024
ITS STILL IN PROGREE but every thing is…
ITS STILL IN PROGREE but every thing is going well so far many thanks
25 September 2024
The gentleman who helped & advised me…
The gentleman who helped & advised me about my hearing aids was fantastic. ! To the point & easy to understand. Explained every detail and how things worked. Highly recommended !!
22 June 2024
I was carefully and slowly taken…
I was carefully and slowly taken through the options with no pressure.
18 May 2024
Excellent and experienced audiologist.
22 March 2024
The expertise and care of the hearing…
The expertise and care of the hearing consultant, nothing was too much trouble.
8 December 2023
A really excellent experience.
I’ve seen Sophy three times now and she has been brilliant every time. She has answered my long list of questions with professionalism, patience and understanding and reassured me every step of the way.
It has been a really good experience and I would highly recommend any one going for their first time hearing test to book an appointment to see her.
Boots offers are well worth considering. My particular choice of aid has meant that I just pay the deposit and then the balance in six months which suited me perfectly.
1 September 2023
May use AI-assist with repliesRead more
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Distressful and disgraceful service 5…
Distressful and disgraceful service 5 Times our appointment in Malvern has been cancelled, in all case with out any excuses or reasons and once cancelled 10 ins after we had arrived with my 80 year old mum. Shes now been with out her replacement hearing aid for over 5 weeks after paying over £3500 !!! Outrageous
7 August 2023
Unprompted review
Reply from Boots Hearingcare - Malvern
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Just do it!
Sophy, made all the difference. I didn’t think I had a hearing problem and I certainly didn’t need hearing aids. It turns out I do and I did!
Sophy made the whole process painless, she explained every process as we went along. She answered my questions, (sometimes before I’d thought of them.) she explained about the Bluetooth connectivity and paired my phone and iPad for me. Can’t praise her enough.
She turned what could have been an awful process into a pleasant one.
9 June 2023
⭐️⭐️⭐️⭐️⭐️
Very professional explained every detail, all questions answered, Sophy Magee made me feel very relaxed and so happy with my purchase , I’ll never say pardon again!
15 June 2023
My hearing wasn’t clear
My hearing wasn’t clear , I often didn’t hear the end of conversation. Sofie was great very clear with my hearing test . And very clear with my brand new hearing aids .
6 June 2023
The assistant made the process very…
The assistant made the process very easy and most helpful.
18 February 2023
Hearing Aid Service
Service very welcoming friendly and helpful
Explain clearly and provided help me to chose the correct hear-aid
Excellent Service
1 February 2023
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