This was the first time I have had a hearing test and found the experience to be far better than expected. The Audiologist was personable and professional which made the time spent there a pleasure.... See more
Location
Switch locationBoots Opticians, 18/20 High Street, RH6 7AY Surrey, England, GB
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My 82 year mum buys a new hearing aid for almost £2,500. She has it a week it keeps going wrong they send it back in November and its never been seen again, Horley branch suppose to be open Fridays i... See more
Company replied
Very friendly and informative member of staff. Useful advice about the products available.
Fantastic service from Boots hearing. Very experienced professional and helpful staff. Kurten was wonderful
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 18/20 High Street, RH6 7AY, Surrey, England, United Kingdom
3.7
Average
4 reviews
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Fantastic service from Boots hearing
Fantastic service from Boots hearing. Very experienced professional and helpful staff. Kurten was wonderful
22 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Take your money and take your hearing Aid away!
My 82 year mum buys a new hearing aid for almost £2,500. She has it a week it keeps going wrong they send it back in November and its never been seen again, Horley branch suppose to be open Fridays it never is Ring them Wednesday the only other day they just say its being fix but they have no idea when! We were told it would be a maximum of a week to ten days! Over two months now. Then told head office was going to ring they have not, when i rang them they want talk to me about it!
RIP OFF BOOTS
9 January 2026
Unprompted review
Reply from Boots Hearingcare - Horley
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing test
This was the first time I have had a hearing test and found the experience to be far better than expected. The Audiologist was personable and professional which made the time spent there a pleasure. There was no rush and no hard sales talk. The office was warm, clean, easily accessible and welcoming.
18 March 2025
Very friendly and informative member of…
Very friendly and informative member of staff. Useful advice about the products available.
28 March 2024
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