Unfortunately there was a mix up concerning my hearing aids,.wether they had been sent for repair or not.I waited three weeks, ringing the call centers,nobody could tell me what's happening..Until I... See more
Location
Switch locationBoots, Unit 137, TS24 7RZ Hartlepool, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the Hartlepool brach for a hearing test and follow up appointments. They were brilliant I showing me how to use my hearing aids and setting them up properly. I would highly recommend them.
One or two things to clarify, but on the whole very satisfied. Rebecca at the first test & then Sadiq for the full test were excellent. I will leave a comprehensive review when I receive & try the hea... See more
Impressed with Sab the Audiologist, he was thorough as far as the hearing test went and explained fully the results. 10 out of 10 - Many thks
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, Unit 137, TS24 7RZ, Hartlepool, England, United Kingdom
4.3
Excellent
10 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hartlepool Branch
I used the Hartlepool brach for a hearing test and follow up appointments. They were brilliant I showing me how to use my hearing aids and setting them up properly. I would highly recommend them.
11 July 2025
Unprompted review
…Thanks to Natilie
Unfortunately there was a mix up concerning my hearing aids,.wether they had been sent for repair or not.I waited three weeks, ringing the call centers,nobody could tell me what's happening..Until I was wàs contacted by the audiologist at the Hartlepool shop,and the problem was sorted within two weeks.Thanks to Natilie.
3 July 2025
Unprompted review
One or two things to clarify
One or two things to clarify, but on the whole very satisfied. Rebecca at the first test & then Sadiq for the full test were excellent. I will leave a comprehensive review when I receive & try the hearing aids
16 December 2023
No pressure
I was treated with dignity, respect and a duty of care.
A very knowledgeable worker and had my best interests to the fore.
1 October 2023
Customer service was outstanding
The fantastic help advice and customer service we received on both of our visits
1 July 2023
Excellent service and very good
23 May 2023
Impressed with Sab the Audiologist
Impressed with Sab the Audiologist, he was thorough as far as the hearing test went and explained fully the results. 10 out of 10 - Many thks
15 April 2023
If I could give it no stars I would
If I could give it no stars I would. My mother has been using the Hartlepool branch of boots hearing care. Her top of the range phonak hearing aids have been problematic from first getting them. However, today, the audiologist Mr Crofts quite literally ranted at me and my mother - he was shouting at the top of his voice. I question his abilities as an audiologist and he completely lacks professionalism. I look forward to the area manager contacting me to listen to the recording of the appointment.
3 December 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.