Boots Hearingcare - Gateshead, Metrocentre Reviews 82

Excellent service from start to finish for my elderly blind mother. Very considerate and attentive consultant. Took time to explain the process for wearing, cleaning and charging.

The audiologist was very friendly and explained the process very well taking her time to do so as well as asking if I had any questions.

Everything was explained in detail. The hearing test was thorough. I was assured that if I didn’t find the new aids suitable I could return them, The audiologist was understanding of my needs and friendly. Looking forward to getting the new CROS aid.

I've been last month with my husband for "a little treat" ☺️ and I've been so much impressed by Ionela beauty advisor, she was so friendly and professional and helped me to had such a lovely experience. She was patient, and really understood what suited me best. Her recommendations were perfect, and I felt comfortable and confident throughout. Thank you for your kindness and expertise — I will definitely come back again!

Assistant was very knowledgable snd informative. Made my mam who us 84 at ease

Very happy with the service I received from the audiologist (Rachel I think). Handled my hearing test very well. Was very informative and explained everything with clarity. Answered all my questions with good knowledge. Hearing aids not cheap but proving to be very worth it. No more blasting the TV with subtitles on! Understanding speech with much more clarity.

Good experience helpful and friendly staff

All options were explained in a way that I could understand

Consultant was very helpful in dealing with my requirements for the hearing aids. Shall pass on my experience to friends & family

Professional, friendly service

Expensive hearing aids,nothing special for the money and terrible after care.
Both my elderly parents have paid for these hearing aids,which have worked erratically since purchasing.
Hard to get review appointments and when you do these have been changed numerous times.
After making new appts to suit time off work etc to take them and waiting months for the appointment they are chopped and changed at will.
Rubbish service ,not fit for purpose.
I understand sickness happens but this is too often to be plausible.
Do not waste your time or money!!
Still waiting for someone to contact me,but I suppose once you buy they don’t care 6/11 14:11 pm

My mother’s hearing aid has gone off again and was sent away for repair. Still not back after two and a half weeks. The staff at metrocentre haven’t a clue when it will be back and couldn’t give us any information. The audiologist we deal with only works one day a week so you can only speak to her on a Monday. For such a huge organisation their customer care is terrible. When her hearing aid needs renewing we won’t be going back there.
Today, 26 Aug 25, I received a generic email from Boots which is an absolutely waste of time!

Joseph was vey friendly, helpful and informative.

Good clear explanation from Audiologist. He treated me with respect and empathy. No reception desk or means of "checking in"so not certain staff were aware I had arrived.

Very good thorough tests during appointment . Everything explained in detail about various types of hearing aides. Felt very comfortable about whole experience.

Professional test with Laura who then spent time with myself and family members to discuss options with me. Demonstrated to family member the different in features and clarity of the different options available so they could help me make an informed choice. Very friendly and patient approach and no pressurised sales pitch. Top quality customer service. Very happy I chose to get support with my hearing loss from boots at the MetroCentre. Thank you.

Very professional and helpful. Very patient answering questions. Very good service

The process was straightforward from start to finish.

Initially my consultation was fine. However I felt a bit uncomfortable when being shown the options available for hearing aids. Audiologist kept saying how good their hearing was compared to mine. I agreed to purchase expensive aids but unfortunately due to a personal matter I was unable to go ahead with it.
My initial payment was quickly returned much to my relief and thanks.