Martin Paterson-Brown at Boots Hearingcare was excellent. He was professional, friendly, and very reassuring throughout the appointment. He explained everything clearly, answered my questions properly... See more
Location
Switch locationBoots Opticians, 30 The Borough, GU9 7NW Surrey, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to go to Boots in Farnham for hearing test. Looked after by a gentleman called Martin who was excellent. Extremely helpful, answered all my questions and explained everything brilliantly. He made... See more
I had a great experience at the Farnham branch. Martin was very thorough and patiently answered all my questions however minor they were. He explained the whole process throughout the hearing test... See more
My visit was a positive experience. Test were carried out with all the information I needed and results were explained to me. No pressure to buy certain products just gave me all the facts
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 30 The Borough, GU9 7NW, Surrey, England, United Kingdom
4.0
Great
35 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martin Paterson-Brown at Boots…
Martin Paterson-Brown at Boots Hearingcare was excellent. He was professional, friendly, and very reassuring throughout the appointment. He explained everything clearly, answered my questions properly, and made the whole process feel calm and straightforward. I really appreciated how thorough and approachable he was. I would definitely recommend him to anyone looking for a hearing check.
22 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very rude staff
Short brown haired lady was very rude, unwalcoming and didn't even try to help me in any way shape or form. Go to another boots these people are honestly not supposed to be pharmacists, refused over the counter medication with me going there for the first time. Asked for my ID when im nearly 30 years old just to make it a harder time witch I didnt have because you can very clearly see im of age. All round unprofessional. Won't be returning and spreading the word that this clinic is not one that cares about your health, just grumpy pharmacists taking it out on customers. Disappointed beyond belief
10 April 2026
Unprompted review
Reply from Boots Hearingcare - Farnham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Good experience
Good experience, everything was explained which led to a good result.
Martin was very professional which was much appreciated. Thank you.
30 April 2025
Very efficient and explanatory
3 April 2025
Thorough test and great customer service.
Great customer service from start to finish, coupled with a thorough test with the results and recommended solution fully explained.
13 December 2024
The entire procedure from start to finish. Fantastic service
The entire procedure from start to finish.
28 September 2024
Excellent service
Martin was patient helpful and clear in explaining the detailed way to use and get the best from our new hearing aids. We never felt pressure to buy .
21 September 2024
Martin is a very good Audiologist and…
Martin is a very good Audiologist and listens all my problems.
3 September 2024
Excellent care
Excellent care, Hearing teat much more thorough than a major competitors(!), and very pleased with my new hearing aids.
27 August 2024
As above…
Your audiologist was friendly and very helpful in explaining and sorting out my problems.
30 May 2024
Excellent
I was very pleased with the explanation of the hearing aids I was trying and how they would work for me.I am now on my 1st day and referring to my book to help .thank you Boots Hearingcare Martin
Paterson-Brown.
17 April 2024
Martin the Audiologist was brilliant…
Martin the Audiologist was brilliant and gave a fantastic service.
1 February 2024
Great experience.
I had a great experience at the Farnham branch. Martin was very thorough and patiently answered all my questions however minor they were.
He explained the whole process throughout the hearing test and was able to accommodate my narrow ear canal and small ears.
A good experience from start to finish.
11 January 2024
Professional and friendly staff.
Really good appointment. Martin was very professional and gave us lots of information but no hard sell. Very happy with the. hearing test and the helpful and friendly staff.
21 December 2023
I have already done a review
I have already done a review - I was impressed with my
experience . I am not impressed that you keep asking me to do another one.
8 December 2023
The person I saw was extremely professional and personable
The person I saw was extremely pro
14 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.