Boots Hearingcare - Epsom Reviews 

I booked a free hearing test. The guy checked my ears said the wax needed removing 1st, booked me in the next week. I paid £60 for microsuction - much better than syringing. Had the free 15 min test after wax removal. The guy advised me to monitor hearing post wax removal and come back for a 75 min test if I felt I needed it. I did and had the test today. I saw my ear drum! And the hint of the 'hammer' bone (malleus) behind it - truly amazing. The test was very good, included a test of hearing in a noisy environment, which is my problem. I expected to be sold to but wasn't - the lady that did the 2nd test explained my hearing was relatively good and didn't warrant a prescription. She did mention new products they're launching which cancel out background noise and boost the higher frequency fricative sounds I struggle with. Really professional service. Highly recommend.

Catherine put us at ease. She was very helpful and informative and answered all our questions.

Thank You.

Made to feel comfortable and listened too.
Things explained clearly but could of explained more.
No hard sell but benefits explained in a way that could be understood easily. Advice given on ear care (small sore found)

To be really honest, my experience didn't start out so well as, although Catherine, my audiologist, was great, really knowledgeable, my all-singing, all-dancing, hi-tech hearing aids just wouldn't work! I cannot fault Catherine's after sales service and support, however, as she sorted it all out - no quibbles or excuses - just immediate action. My new, replacement hearing aids are wonderful!

The quality and professionalism of the audiologist, Catherine. And speed of service.

Excellent service from Catherine at the Epsom Branch. From my initial consultation to my hearing aid fitting, the customer service I received was second to none. Everything was explained in full, from the results of my hearing test to the pros and cons of each device. Unlike other providers, there was absolutely no hard sell. At no time did I feel under pressure to make a purchase or take on any finance plans. I was left to make an informed decision based on my needs and the products best suited to me. I can't fault the experience I received.

Everything about the tests and advice was given in a thoroughly professional manner. I will be trying some new different types of hearing aids. Although, I think they can be bought cheaper elsewhere.

Catherine the audiologist was friendly and informative