Chris understood exactly the problems with my hearing, he asked very pertinent questions to be able to assess my needs. He explained in layman's terms about the testing procedure and I was more than h... See more
Location
Switch location8 Red Street, SA31 1QL Carmarthenshire, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On behalf of H James. So far so good, I have struggled with my hearing for many years Cathy was very helpful and knowledgeable she explained everything in detail. I felt at ease and was very gra... See more
Excellent service. Everything fully explained and very impressed by all the tests carried out and the care to programme the aids exactly for me. No pressure to get me to buy hearing aids. It helped th... See more
I was very nervous going to this test. But the audiologist Cathy was marvellous, she explained everything to me before the test. Which made me relax, all through the test Cathy was so nice. After the... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
8 Red Street, SA31 1QL, Carmarthenshire, Wales, United Kingdom
4.5
Excellent
27 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crystal clear!
Having been dependant on ‘other’, unreliable hearing aids tor years, I decided to go for a hearing test at Carmarthen Boots Hearing Care store. Following he test, the audiologist set up a pair of Phonak aids for me, and as soon as they were fitted I could notice the difference! It felt as if I was deaf even when wearing the previous hearing aids, The Phonaks were crystal clear and the sound was well balanced! This audio experience was equal to the visual experience of being able to see again following Cataract surgery. Lauren, the Boots Audiologist was excellent!
I’m highly delighted with the service received from Boots Hearing Care, Carmarthen not to mention the joy of being able to hear clearly again!
8 April 2026
I can’t rate the customer service…
I can’t rate the customer service highly enough, nothing is too much trouble. Thank you
23 March 2025
Excellent customer service from Boots…
Excellent customer service from Boots Hearingcare Carmarthen. You managed to convert a sceptic whose TV was alwat=ys at 20 down to 11. Well done.
9 March 2025
Excellent.
18 December 2024
Hearing aid purchased and fitted on a…
Hearing aid purchased and fitted on a Thursday. Excellent service. Unfortunately, it stopped working the following day. Followed the information leaflet instructions but still can't get it to work. Waiting for shop to advise on problem.
6 December 2024
Both audiologists I saw ( Lauren and…
Both audiologists I saw ( Lauren and Nicola) were very helpful,patient, friendly and understanding.
29 October 2024
I was very nervous going to this test
I was very nervous going to this test. But the audiologist Cathy was marvellous, she explained everything to me before the test. Which made me relax, all through the test Cathy was so nice. After the test she went through all the different hearing aids, and helped to choose one was suitable. I would highly recommend Cathy she was so lovely.
31 July 2024
The audiologist was pleasant and…
The audiologist was pleasant and courteous throughout the processs. She explained everything.
9 April 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Oh Dear
Oh Dear!
Boots hearing care withdrew their service from Aberystwyth about 18months ago and so I am required to travel 50 miles to Carmarthen to my now ‘local’ store. No reason given.
I wrote to their head office expressing my disappointment but have no reply.
Agreed appointments have been changed without consultation or apology.
And to cap it all, I have just had one of my aids repaired and they have no facility to post it to me, expecting me to travel 100 miles round trip just merely to pick it up from the reception counter!
The staff have always been helpful friendly and professional but are working for a company that seems to have little regard for customer service.
I am afraid I will not be using this service again
10 February 2024
Unprompted review
Reply from Boots Hearingcare - Carmarthen
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Nicola at Carmarthen Boots was…
Nicola at Carmarthen Boots was excellent, a lovely young lady who was so good at her job, helpful and friendly, a pleasure to see her on appointments.
30 September 2023
Excellent service
Excellent service. Everything fully explained and very impressed by all the tests carried out and the care to programme the aids exactly for me. No pressure to get me to buy hearing aids. It helped that the person dealing with me also had hearing problems and wore hearing aids.
7 August 2023
Satisfied with the service provided.
4 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.