Ben the audiologist has an exceptional manner and professionalism, he explained exactly what would happen during every step of the hearing consultation and fully explained the hearing aid types and o... See more
Location
Switch locationBoots, 36 Queen Street, CF10 2RG Cardiff, England, GB
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See what reviewers are saying
Fred and Kelly provided me with EXCELLENT service and advice. A very happy customer - thank you
Ben was extremely thorough throughout my hearing tests. He explained the highs and lows regarding having hearing problems. And advised me correctly with my hearing problems. I have taken bens adv... See more
People and service fantastic but the only ones available to try are the most expensive. Not helpful when you are stressed already I would have preferred to try cheap first then work up if necessary
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 36 Queen Street, CF10 2RG, Cardiff, England, United Kingdom
4.7
Excellent
86 reviews
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Fred and Kelly provided me with…
Fred and Kelly provided me with EXCELLENT service and advice. A very happy customer - thank you
3 April 2026
Unprompted review
Brilliant service always
Had two appointments this week in Pontprennau , cardiff. They were fantastic , very attentive to issues so friendly. Overall , I have had a fantastic relationship with boots hearing care. I have been with them now for two years . Well done all
28 October 2025
Unprompted review
May use AI-assist with repliesRead more
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After service is terrible
After service is terrible, 3 appointments cancelled, I asked for a refund after my cros aids stopped working, they sorted it out, but the manager decided to order me new cros aids, I went to the appointment waited an hour for no one to show, they tried getting someone else but they was nobody available, I walked out and I will be ringing head office to sort this out, nearly £3k, they quick in enough in taking your money but not quick enough to help you, once they got your money they don't want to know
20 June 2025
Unprompted review
Reply from Boots Hearingcare - Cardiff
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Five star treatment
The young lady was very good at making me feel relaxed , I had a thorough hearing test and was given the results in a way that made it all easier to understand . I was then shown my options and all was explained to me . A extremely helpful young lady ..thank you
29 April 2025
Hearing Better
The assistant Ben had real clarity in his explanations and his vast experience in the job put me at ease.
17 April 2025
Ben was so informative and…
Ben was so informative and knowledgeable, also made the experience pleasurable.
Aids SFSG 😁😁😁
28 March 2025
Great service in Cardiff
The service from Ben and the team in Cardiff is second to none.
3 April 2025
Everything was great
Everything was great. My only problem was the 4 visits needed in one week which is a bus journey from Pontypridd to Cardiff. This I found a little excessive. 1 visit to test my hearing. 2nd visit to have the hearing aids matched to my needs. 3rd visit to get my hearing aids and. 4th visit to pick them up the following day while they waited for the finance contract to be passed. Not what was expected as it’s all done on line and usually instant. Having said this, I am very happy with them now although this is my 1st day. But so much better than my NHS one
21 March 2025
Ben was really Helpful
7 February 2025
Excellent communication skills from…
Excellent communication skills from Bala. Options discussed and hearing aids ordered.
26 January 2025
I have had 2 other hearing tests
I have had 2 other hearing tests, Boots was by far the most intense test I've ever had
18 January 2025
Patient helpful staff
Patient helpful staff. No pressure selling
Help me choose the right hearing aid for me.
14 January 2025
The service was great
The service was great. The assistant explained everything. Will recommend the services to others.
29 December 2024
Ben Snowden is a personable chap
Ben Snowden is a personable chap, explains all the nuances ( positive and negative) about wearing hearing aids. Initially I was against behind yours ears aids, vanity was getting the better of me, however the superior quality of the sound with behind ears as apposed to inner ear changed my mind.
13 December 2024
Very happy with my appointment with…
Very happy with my appointment with Ben. Very professional and explained in detail about the hearing test process. Returning on the 14th December to collect my new hearing aids. I will be recommending yourselves as my experience was 100%
1 December 2024
Everything was explained in a very calm…
Everything was explained in a very calm manner and I feel more comfortable about wearing a hearing aid in both ear.
6 December 2024
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