Boots Hearingcare - Burnley Reviews 

44
TrustScore 4.5 out of 5

4.7

51 St James' Street, BB11 1QL Burnley, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A really good experience, everything was explained thoroughly and in language we could understand,we tried the hearing aids on and were shown how to fit then.

Rated 5 out of 5 stars

Naeem the Audiologist was brilliant. He walked my wife through every stage of the process, Was kind and patient and thoroughly explained everything, she has been back 3 times (2 weekly) to see Naeem... See more

Rated 5 out of 5 stars

Took advantage of boot free hearing test and so glad I did. Hearing loss diagnosed and now have aids which have made a great difference to my everyday life. I felt very confident with the tester who... See more

Rated 3 out of 5 stars

It all seemed to end I a bit too quickly to t Thesay I’d just spent £3000. The aids I bought are not not comparable to the ones I tried outside. Rather disappointing really. My wife says they are wors... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • 51 St James' Street, BB11 1QL, Burnley, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(44)

2,175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A really good experience

A really good experience, everything was explained thoroughly and in language we could understand,we tried the hearing aids on and were shown how to fit then.

1 August 2026
Rated 3 out of 5 stars

Disappointed

It all seemed to end I a bit too quickly to t Thesay I’d just spent £3000. The aids I bought are not not comparable to the ones I tried outside. Rather disappointing really. My wife says they are worse than my NH aids. It appears to work when plugged in. Not what I expected for the money I’m afraid.

10 July 2026
Rated 5 out of 5 stars

I suspected that my hearing had…

I suspected that my hearing had worsened and the initial test confirmed this. I was treated professionally and with dignity. Everything was explained clearly ans appointments were made to suit.my commitments.

22 April 2026
Rated 5 out of 5 stars

I was really impressed with the…

I was really impressed with the service. Everything was explained and I felt relaxed and at ease through the whole process. Very happy indeed. I cannot wait to get my hearing aid fitted. Thank you.

26 April 2026
Rated 5 out of 5 stars

After so many years of nhs treatment…

After so many years of nhs treatment that was never going to get any better, becoming more and more frustrated. I was extremely overwhelmed by the care, treatment and the professionalism of the employee who helped me of which I have to apologise because I can’t remember his name, but he was absolutely amazing and fantastic I cannot thank him enough. I would highly recommend to anyone having severe problems as mine to at least see somebody within the boots care 10/10👏👏👏👏

16 March 2025
Rated 5 out of 5 stars

Naeem the Audiologist was brilliant

Naeem the Audiologist was brilliant. He walked my wife through every stage of the process, Was kind and patient and thoroughly explained everything, she has been back 3 times (2 weekly) to see Naeem who shows concern that everything is going well and checks all is OK both with the Aids and her hearing.
On top of this there is interest free credit and points on your Boots Store Card.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Took advantage of boot free hearing…

Took advantage of boot free hearing test and so glad I did. Hearing loss diagnosed and now have aids which have made a great difference to my everyday life. I felt very confident with the tester who fully explained every step of the process. The process of ordering hearing aids was very straightforward and had a couple of checks after getting them. I was given a full explanation of the aids and what to expect. Can’t recommend the Burnley centre highly enough

27 September 2024
Unprompted review
Rated 5 out of 5 stars

My new hearing aids

I have recently had hearing aids fitted at Boots in Burnley. The man in the hearing department was very good in fitting them. I can now hear everything clearer now as before I was struggling to hear many things.
I would definitely recommend them to anyone who is struggling with their hearing.

16 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look