Was treated with friendliness and competence. Very helpful and understanding
Location
Switch locationBoots, 43 High Street, WV16 4DX Shropshire, England, GB
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See what reviewers are saying
Marie was very professional and took time to listen
Mahtab treated Pauline with the utmost respect and professionalism.
Very professional. Made easy to understand. Pleasant manner.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 43 High Street, WV16 4DX, Shropshire, England, United Kingdom
3.4
Average
7 reviews
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Was treated with frie.ndliness and…
Was treated with friendliness and competence. Very helpful and understanding
17 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Faulty to start with!…
One hearing aid piece arrived at the shop faulty and had to be sent back! I was not notified beforehand, so had a wasted visit. Still not sure if they will be fitted this side of Christmas, which is extremely disappointing.
13 December 2024
Reply from Boots Hearingcare - Bridgnorth
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Marie was very professional and took…
Marie was very professional and took time to listen
21 August 2024
Appalling service for aftercare
This review is related to aftercare which is dreadful.
Appointment changed by Boots but impossible to get through to phone line.
2 emails and text ignored.
Setting up online account is impossible as advantage card not recognised, can't enter date of birth and unable to locate my customer number, which Boots claim is on all correspondence ( it isn't ).
My appointment was for a check up, if emergency situation occurred this would be a nightmare.
5 February 2024
Unprompted review
Reply from Boots Hearingcare - Bridgnorth
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Mahtab treated Pauline with the utmost…
Mahtab treated Pauline with the utmost respect and professionalism.
20 July 2023
Another of my husband's appointments…
Another of my husband's audiology appointments cancelled at the 11th hour late this afternoon, after we had planned our day for tomorrow based around the appointment!!! NOT GOOD ENOUGH BOOTS, MUST DO BETTER. Once they have your order the service starts to unfold, obviously favouring new customers over already trapped ones, this is what happens when established and reliable British companies sell out to foreign companies!!!
Amazingly he had a reminder about this appointment only yesterday, what is going on with Boots please, is anyone there !!!
4 January 2023
Unprompted review
Reply from Boots Hearingcare - Bridgnorth
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
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