BoilerBoiler Reviews 

350
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently describe the overall service as exceptionally efficient, professional, and reliable throughout every single stage of their home heating improvement projects. Many individuals note that getting their complex systems maintained or repaired is always handled with remarkable attention to detail and care. Some reviewers were happy with how quickly engineers arrived to resolve urgent breakdowns and restore essential hot water promptly without delays. Local people also deeply appreciate the friendly staff who communicate clearly, answer all questions thoroughly, and leave work areas extremely clean and tidy afterwards.

What people talk about most

Service

Reviewers highlight high satisfaction with the service, consistently praising the team for being punctual,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers arrive promptly,... See more

Quality

Users describe satisfaction with quality, noting that all work is carried out to a high standard and... See more

Response time

People report positive experiences with response time, highlighting fast assistance and prompt service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably, Like many. I failed to follow up on my boiler servicing after COVID. Just before Christmas my boiler kept losing pressure and required trips into the loft to re pressurise. We manged to limp... See more

Rated 5 out of 5 stars

First time I have used Boiler Boiler. What a relief. Unlike previous service company, Boiler Boiler turned up well within the time window promised. Engineer was pleasant and courteous. Work was comp... See more

Rated 5 out of 5 stars

Problem with our boiler fixed within hours of fault occuring two weeks ago. Also Annual Service carried out today. Excellent efficient service all round. We are new to Company and will certainly use a... See more

Rated 5 out of 5 stars

Just had our boiler serviced and new gas certificate issued. Fantastic service as always, arrived on time very friendly did a great job. Very respectful as it was wet out removed shoes without even b... See more


Company details

  1. Boiler and Heating Service
  2. also in
  3. Heating Contractor

Written by the company

Expert heating. Trusted at home. BoilerBoiler is the trusted local heating company for Southminster, the Dengie, Maldon and surrounding areas. Established in 2015, our friendly, fully qualified engineers are Gas Safe and OFTEC registered, with the experience to look after gas, LPG and oil heating systems safely and properly. We help homeowners, landlords and residents of mobile homes, static caravans, park homes and holiday lodges. Our services include boiler and heating repairs, annual servicing, new boiler installations, LPG and oil heating services, landlord gas safety certificates and BoilerCare monthly plans. Whether you have no heating, need a reliable annual service or are considering a new boiler, we provide clear advice, dependable appointments and quality workmanship without the hassle. Finance options are available on new boiler installations, subject to status and terms. BoilerCare gives customers ongoing support and peace of mind, with a choice of plans for different boiler types and levels of protection. We are a local team trusted by hundreds of customers for fast responses, friendly service and work completed properly. No stress. No chasing. Just sorted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

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4.9

All reviews

(350)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always

As always, prompt efficient and a pleasure to deal with

11 October 2024
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

Thank you for leaving Boiler Boiler 5* feedback! We hope to work with you again in the future.

Rated 5 out of 5 stars

Have always used mark for my boiler…

Have always used mark for my boiler service very reliable it wasn’t mark who did the service this time but a young man who works for him overall my father was still pleased with the service we will always use mark great service

9 October 2024
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

We do appreciate you taking the time to leave us a 5* review. The business is growing and we are employing and training staff to accommodate the demand of our services. We are delighted that your father had the work done and it was to standard! We hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, wouldn’t hesitate to recommend

27 September 2024
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

Thank you for leaving Boiler Boiler a 5* review. We really do appreciate it. We hope to be able to work with you again in the future!

Rated 5 out of 5 stars

Super service from quotation to work completion

From quotation to work completion, the service was excellent. Mark proposed the best solution for a new boiler and hot water system, finding ways to effect this with minimum disruption to home. Work completed quickly and efficiently - everything left clean and tidy.
We have used Mark and his team previously during a kitchen refurbishment - based in this we had no hesitation using him again for the boiler/hot water work

19 August 2024
Unprompted review
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Reply from BoilerBoiler

What a great review you have left for Boiler Boiler - thank you very much - it is appreciated! we hope to work with you again in the future.

Rated 5 out of 5 stars

Service from top to bottom was…

Service from top to bottom was brilliant. Through and friendly, would recomend.

9 September 2024
Unprompted review
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Reply from BoilerBoiler

Thank you Chrissy for leaving Boiler Boiler a 5* review. We are delighted that you are happy with the service you received. Look forward to working with you again in the future!

Rated 5 out of 5 stars

Hospice Retail shop Boiler Replacement

Mark was courteous and provided answers to all questions raised. We were kept in the loop throughout from the initial visit through to ordering the replacement boiler. Area left tidy and clean after works with instructions clear on the use. Would recommend Boiler Boiler.

20 August 2024
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Reply from BoilerBoiler

Thank you Mark for leaving Boiler Boiler 5* feedback! We appreciate the continued business to work with the charity. Thank you!

Rated 5 out of 5 stars

Great work

Mark and his team replaced all of the radiators and fitted a new taller toilet to our house.
They arrived punctually both days and kept me appraised of each step on the work. The plumbers were polite and seemed skillful when carrying out the work, cleaning upwards so that you would not know any work had been taking place. We are very pleased with the finished product.

30 July 2024
Unprompted review
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Reply from BoilerBoiler

Many thanks for leaving us a 5* review. Feedback on our services is very much valued.

Rated 5 out of 5 stars

Great service all round

Great communication
On time
Courteous
Super service would highly recommend

29 May 2024
BoilerBoiler logo

Reply from BoilerBoiler

Thank you for leaving Boiler Boiler a 5* review it means a lot to us. We are delighted that you are please with the service you received and we hope to work with you again in the future!

Rated 5 out of 5 stars

Boiler Boiler

Boiler Boiler - FANTASTIC!! Couldn't have asked for better service! Highly recommend! Very professional, very helpful, very tidy and very well priced! Highly recommend! 👌👌

19 April 2024
Unprompted review
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Reply from BoilerBoiler

Thank you for writing a review of our service. We are delighted that you left us a 5* review - it means a lot. Customer satisfaction is very important to us. We hope to work with you again in the future!

Rated 5 out of 5 stars

This is a really good service

This is a really good service. They come promptly and reliably and if there are any problems after the visit are very responsive and honest. Nice that they are local and you know who you are dealing with. No complaints; an excellent service from an excellent small company.

23 March 2024
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

Thank you for taking the time to leave feedback and a 5* rating. We pride ourselves on providing a professional and friendly service to our customers. We do hope to work with you again in the future!

Rated 5 out of 5 stars

exellent service from boiler boiler…

exellent service from boiler boiler when they fitted a new gas boiler highly recommend them

6 March 2024
BoilerBoiler logo

Reply from BoilerBoiler

We are delighted that you are please with the service that you received from Boiler Boiler. We are grateful you have taken the time to leave us a review and given a 5* rating.

Rated 5 out of 5 stars

Excellent service, great as ever cheers

Excellent service. Visited within 24 hours and quoted on same day for a replacement boiler system, giving a range of options with clear details. Unit was in and fitted within 10days. We are delighted with it.

11 March 2024
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Reply from BoilerBoiler

Thank you Nicole for leaving Boiler Boiler Ltd a 5* review it is very much appreciated. Customer satisfaction is paramount to our business operations.

Rated 5 out of 5 stars

Good honest people

Good honest people. Work completed cleanly and efficiently.

13 December 2023
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

Thank you for leaving a 5* review for Boiler Boiler! We hope to work with you again in the future.

Rated 5 out of 5 stars

central heating install

Had boiler boiler install full central heating for my mum, she stayed in a hotel for the duration they took her there and when the work was completed they came back especially to clean up and put right anything she wasn't happy with. The whole process was fast and efficient, they were polite and friendly so she was happy and doesn't have to worry about her heating anymore.

6 November 2023
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Reply from BoilerBoiler

Thank you for the 5-star rating! We are thrilled to know that you are happy with the work undertaken. It motivates us to continue to provide exceptional service to all our customers.

Rated 5 out of 5 stars

Such a pleasure to be able to use a…

Such a pleasure to be able to use a local company. Very reasonable pricing and the installers I had were excellent. Worked hard all day, carried out everything exactly as per quote and no-one would ever know they’d been here because they had cleaned everything up so beautifully afterwards (in fact it was probably cleaner after they left than it had been before 😊).

3 November 2023
Unprompted review
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Reply from BoilerBoiler

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

professional, value for money

Excellent response from Mark and colleague, turned up after they had finished there normal days work to replace the defective boiler at my mums house, (she had no hot water/heating and at 89, she is quite frail), cannot fault them, sorted out the replacement and commissioning that evening, definitely 5 star service, thanks lads.

7 November 2023
BoilerBoiler logo

Reply from BoilerBoiler

We are delighted at Boiler Boiler that you are very happy with the service you received from us. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Great service from start to finish

Mark knew straight away the best way forward for a boiler replacement. He was professional and completely honest with his survey. I took his professional opinion, he was very quick in getting the quote out, amd it was reasonably priced. I wouldn't hesitate using Boiler Boiler in Amy central heating or plumbing requirements.

31 October 2023
BoilerBoiler logo

Reply from BoilerBoiler

Thank you very much for your feedback! We are delighted that you are happy with your boiler and the service you received. We look forward to working with you again should the opportunity arise.

Rated 5 out of 5 stars

Good Service

As usual Mark provided a good service and he was flexible with our booking time when we needed a late change.

26 October 2023
Unprompted review
BoilerBoiler logo

Reply from BoilerBoiler

We understand peoples lives are busy and we do try to accommodate the most convenient time to get the work carried out that you need. Thank you for taking the time to leave Boiler Boiler feedback - much appreciated!

Rated 5 out of 5 stars

Mark was very professional

Mark was very professional, called Boiler Boiler for service and certificate it was fit for use after being told our boiler was no good, Mark got straight to it to get new boiler fited and working all ont the same day. Would definitely recommend Boiler Boiler

24 October 2023
BoilerBoiler logo

Reply from BoilerBoiler

Your feedback is very much important to Boiler Boiler! Thank you for taking the time to recommend us and we look forward to working with you again in the future.

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