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Zatu Games Reviews 

9,615
•
TrustScore 4.5 out of 5

4.4

Trading Card Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report receiving well-packaged and quality products, often at very competitive and low prices. Many consumers also appreciate the speed of delivery, with some noting even faster than expected service. However, some people mentioned experiencing issues with delivery times, such as quotes not matching reality, like a 6-day wait instead of overnight. A small group of people also noted problems with order fulfillment, including complaints about items arriving damaged or missing, or delays in receiving refunds.

What people talk about most

Product

Customers report positive experiences with product, noting that items arrive quickly, are well-packaged, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast turnaround times and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and affordable rates compared... See more

Order

Clients share ambiguous opinions on order processes, reflecting a clear divergence in customer experiences.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Rated 5 out of 5 stars

I live in Brazil and bought a board game for the first time at Zatu Games. I couldn't be happier with my new board game, which was very difficult to find on the Internet. The tracking system is great... See more

Rated 5 out of 5 stars

I bought a copy of Kingmaker 2 from Zatu as it was well-priced but I was a little wary as some reviews are poor (for both Zatu and Evri). In fact it turned up quickly and on time (I had paid the extra... See more

Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

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Replied to 80% of negative reviews

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4.4

All reviews

(9,615)

1,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Late delivery ordered on 1/6/26 not…

Late delivery ordered on 1/6/26 not delivered until 8/6/26

8 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that your order arrived later than expected.

Having reviewed the order, we can see that it was dispatched on time from our warehouse. Unfortunately, once a parcel has been handed over to the courier, delivery times are dependent on their network and any delays that occur in transit are outside of our control.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 0571, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 2 out of 5 stars

I have not yet received my order

I have not yet received my order. Everi has twice said the game was out for delivery but failed to deliver. Most recently they failed to deliver yesterday and have given no explanation or alternative due date for delivery.

11 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're very sorry to hear that you have not yet received your order and understand how frustrating this situation must be.

Unfortunately, while we dispatch orders as quickly as possible, we are not Evri and do not have direct control over their delivery operations.

To help resolve this, we have already raised an investigation with Evri regarding the missing parcel. In addition, rather than waiting solely on the outcome of that investigation, we have also arranged a replacement order to be sent via Royal Mail to help get your order to you as soon as possible.

We apologise for the inconvenience caused by the courier's handling of this delivery and appreciate your patience while we work to put things right.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 6170, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 1 out of 5 stars

Rubbish service, poor customer contact

Ordered items and nowhere on the website did it say the item was not in stock and would have to be transferred! It stated it was in stock! Almost two weeks later and still not shipped. Customer service is poor, anywhere else would send out the rest of the order as an apology, but they want me to wait at least 10 more days. They are more expensive than most other stores and now seen to have gone downhill on customer service and order fulfilment.

11 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you were disappointed with your experience.

While the item was showing as in stock when your order was placed, we operate multiple warehouses nationwide and stock may need to be transferred to our main dispatch hub before it can be shipped. This process is accounted for within the estimated delivery dates displayed at checkout.

Unfortunately, there was a slight delay with your order as we were incredibly busy throughout the UK Games Expo period. We appreciate that this was frustrating and apologise for the inconvenience caused.

We would also like to clarify that the last email sent by our team did not advise you to wait a further 10 days. The message stated: "If you haven't received a dispatch notification after the next 5 working days then please get back in contact with us."

As outlined in our FAQs, delivery dates are estimates rather than guarantees, although we always aim to meet them wherever possible.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3793, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 5 out of 5 stars

Fixed my problem with no issue

My package was damaged beyond repair. It wasn't Zatu's fault but they replaced the package immediately and I got it within a few days of making them aware there was a problem. The measure of a company's quality is how good they are at resolving problems and Zatu are top tier.

10 June 2026
Unprompted review

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