Blackpool Pleasure Beach Reviews 

400
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were unhappy with their experience overall. Many people found the park to be run down, dirty, and in desperate need of maintenance, with numerous rides frequently out of order or experiencing long queues. Customers also expressed significant dissatisfaction with the pricing, particularly the high cost of entry, food, drinks, and additional charges for lockers or carers, especially given the restrictions on bringing in outside food. The service was often criticized, with many experiencing issues like unhelpful staff, poor queue management, and a lack of assistance during ride breakdowns or medical incidents. However, some customers also noted positive experiences with staff, highlighting their kindness, helpfulness, and professional manner, particularly in guest services and medical teams. A few other people also felt that certain attractions, like the Hot Ice Show, offered excellent, high-quality entertainment, describing it as a dazzling and unforgettable experience.

What people talk about most

Location

Clients share negative opinions on the location, with many expressing disappointment about the overall... See more

Price

Users describe significant dissatisfaction with pricing, particularly regarding carer tickets, which are now... See more

Service

Customers consistently express dissatisfaction with the service, citing issues such as unexpected charges for... See more

Staff

Customers had negative experiences with staff, frequently citing issues such as staff being miserable,... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You cannot take your own food in the park, they expect you to leave your food in lockers (at the entrance). Never been to any other theme park / day out where you cannot take your own food in. They... See more

Rated 3 out of 5 stars

OK rides first of icon is amazing ride 👌and launch pad definitely improved being one of the first to ride it when it was the PlayStation. Not sure on valhalla again being old enough t... See more

Rated 3 out of 5 stars

I have been visiting Blackpool Pleasure Beach since I was a child and our last visit was 4 years ago. Since then the park seems to have massively gone down hill. Many of the rides weren’t open due to... See more

Rated 1 out of 5 stars

Staff incompetent, detained then lost group members property. One week in and NO follow up to complaint. Call centre staff hung up on call. Refusal to deal with issue


2.1

Poor

TrustScore 2 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(400)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not disabled friendly!! We arrived and queued for ages to get…

We arrived and queued for ages to get through security only to be told we couldn't take our little wagon containing food, drink and medicine into the park and had to put it all in a locker. We have a disabled child and this park is not accessible for disabled guests as there are so many steps to and from rides and generally getting around the park. Ride operators extremely rude, unhelpful and really miserable!!! Ride operators unclear of the rules regarding disabled guests and most of Ride operators in own clothes so couldn't tell who was staff and who was the general public! Also on our visit there were quite a few rides closed due to be out dated and not being revamped! We did have a good day but would expect a bit more for the money it costs you to get in and then they want you to buy their food and drink on top.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

Illegal searches of staff

Security performing illegal searches of pleasure beach staff and taking possessions plus security going through wallets and removing money from staff members.

Oh and before I forget I'd keep clear of the food because a staff member sliced a finger and told a superior but the superior just said carry on so yet that's clearly a health hazard

27 August 2024
Unprompted review
Rated 1 out of 5 stars

Utterly horrendous

Complete waste of time, money and effort in visiting. Not only that but I have never felt utter despair for the future of humanity as I now do after visiting this place.

I had such fond memories of visiting when I was a child that we thought as a bank holiday weekend, it would be worth trying with our daughter. We pre-booked tickets along with purchasing speedy passes.
E-Ticket- Having everything on your phone seems like a great idea, until you are told that you have to scan your pass for every single ride. This creates such a backlog in the queuing and then also rinses your phone battery. Their response to no longer having enough battery? “They sell battery packs in the gift shop”. Surely a paper system can be used in these instances so as to not expect people to spend even more unnecessary money in order to fulfil their e-ticket desire?

Speedy passes- A complete waste of money in my opinion, if you’re doing it then get a VIP pass. The speedy passes aren’t actually available for lots of rides either so just seems a waste, as well as only being able to ‘book’ one ride at a time on the app. This didn’t make any sense as we could have ‘booked’ a ride that had a 90 min wait time and still also ‘booked’ and been on rides that only had 30 mins wait in the mean time so as to not be at a loose end. The whole e-ticket and speedy pass absolutely needs a rethink. However, without any sort of speedy pass then good luck with actually getting on any rides as the queueing was unbelievable. If you actually value yourself and your time, nobody would wait in a 90min queue for a ride that’s less than 2mins long. We decided to see if we could just upgrade the speedy pass (£27 each) to a VIP pass (£50 each) so we could actually make the most of our time, which apparently cannot be done- another thing that makes no sense.

Rides- So many of the rides have had a recent change to their height restrictions, so there really aren’t many available for the 125cm height bracket. The rides overall are all very tired and out dated. They need a huge overhaul of the place to bring it up to scratch. Although we weren’t able to go on it (130cm height restriction change) it seems as though all of the money has gone into the Valhalla ride whilst everything else has been left to rot. Definitely wasn’t filled with confidence in the safety of the rides. Some were also completely out of action so it made the price of the tickets even more wasteful.

Food- Absolutely horrendous. The most outdated food options, all filled with complete junk with no remotely healthy options. I can’t imagine how anyone with any dairy intolerance or meat aversion would actually eat, considering there were no options outside of that. Which makes the rule of “no picnics” allowed even more insane. The food choices that were actually there were insanely poor also, very cheap ingredients that were poorly put together for expensive prices.

Staff- We came across maybe one or two that were actually helpful and seemed as though they didn’t hate being there. We were shouted at by a lady taking photos of the mascots. Our daughter ran up to one of the mascots (Wallace) outside of the green screen zone and were were immediately met with “NO PHOTOS” in an incredibly rude way, anybody would’ve thought we were commuting an actual crime. We did end up buying a photo anyway but to expect parents to not take a photo of the moment their child sees a character is absolutely insane and honestly a ridiculous rule to have.

The experience- I truly fear for humanity. The display of humans there was nothing I’ve ever experienced before. Foul mouthed, ignorant adults and children shouting at each other, pushing their way around and just generally being awful. The use of cigarettes and adult dummies (aka vapes) was insane. There is an epidemic of morbidly obese people and after seeing the food and drink choices, it’s no wonder.

Overall, I would absolutely not recommend to anyone. Unless you want to have the culture shock of your life, waste your time in queues for subpar rides out of the nineties, feel sick for days after consuming the only food available and paying a fortune in order to do so.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Enjoyed today and staff was great

I went today, not the best of weathers with storm. The big one or as I know it as Pepsi max closed due to high winds understandable.

Apart from big dipper breaking down and not on and broke down when due to ride never went on it. Only 2 I didn’t go on is the above.

Did get speedy pass £50 each for two people to try as I like to go to a park and blitz them if only going once for the day out the year.

Not been in years speedy pass was worth it and staff helped to use. 4 mins max was longest I waited on one ride icon then 0(ready) to 3 mins max all day incl icon.

Managed to go on a lot including icon 6 times.

17 times on rollercoasters (had to leave few hours early).

Really enjoyed the day despite the above with 2 rollercoaster issues and weather.

Really needs a re track refurb on grand national that is so rough jilting about on the drops needs to come with a warning sign.

My fave was Valhalla, soaking wet but the fire, effects and theme in there is the best effort for a ride there.

Obv icon was great a bit mild and tame for me.

But in all enjoyed the day.

25 August 2024
Unprompted review
Rated 1 out of 5 stars

First experience and most likely the last

Very poor first experience.
Very pricey, booked in advance to get a discount but on the day of the booking the weather was terrible, which can’t be helped but it wasn’t even worth the discounted price. We arrived and queued for a ride which we didn’t get on because of technical problems, luckily we weren’t waiting for that ride too long but still disappointed.
Queued for the Big dipper and when it was our turn we were first in line to get onto the next cart the ride broke down, again this is something that can’t always be help but I feel we should’ve been offered a one time fast pass for the ride to return when it’s working again or to use on another ride it’s it doesn’t get fixed. We queued for nothing and got turn away. After this we got a coffee from the little shop nearby and the young lady’s attitude was atrocious. Customer service, non existent. We tried to get on as many rides as possible before we had to leave to get our moneys worth but that would’ve been impossible because nothing about my first experience here would make me want to return.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Blackpool Pleasure Beach is good

We visited with our son, who had an access pass as he is autistic. It worked really well. Everyone was very helpful, and ensured we had a really positive visit. They answered all his questions and he had a great day.
The Easy Pass is a really good idea for those who struggle with people and queues.
Our son says :"I liked going on fast rides,and winning plushies. My Mum took me and I am really happy. "

19 August 2024
Unprompted review
Rated 3 out of 5 stars

The problem for me was the WiFi

The problem for me was the WiFi. In a town with such bad WiFi I’m supposed to buy an E ticket and not just show it to get in but for every ride! It held up the queues and being a parent most of what I was there for was to watch my kid going on rides, only he needed my phone to do so! I couldn’t get in the queue and walk back with the phone so I had to go on lots of rides I would have preferred not to. It also would have been good if lockers were available. I was one of many who travelled to get there, we both had a bag and coat but that wasn’t helpful on rides. Not very well thought out!
Lots of things were closed eg the Big One so what we got and what was advertised was very different.
Not helpful to a parent that has paid enough for a ticket to get there and find arcades, challenges (eg land this in to win), photographs and shows costing loads more. I want to pay that ticket price and know all is covered not the tip of the iceberg.
Some of the structures wobbled and didn’t feel too solid and safe. Tickets were costly, everything that is part of the experience is extra and no cash in a place with terrible WiFi is the biggest risk of all. I also was lucky I got the tickets and found that the train hadn’t been cancelled because on some days it had been and customers aren’t willing to lose their money if it all goes wrong! Perhaps rethink this whole e ticket only deal!

20 August 2024
Unprompted review
Rated 2 out of 5 stars

Long queues

Long queues. not allowed to take food into the park. Really annoyed by the rich queue jumpers who can afford a fast pass. Overall very disappointing. Only got on 7 rides even on a Wednesday.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I did a poo beside the big dipper

I did a poo beside the big dipper , it was refreshing but a proper steamer , I enjoyed the experience apart from a women Rudely staring at me and telling staff , also no toilet roll ?? I assumed it was a restroom by mistake , I was glad too see plenty of other man United supporters with a unique smile like mine , overall a great day out would go again but bring own toilet roll and extra colourful vapes as mine run out. staff were friendly

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Park goer pooing behind a ride!

Witnessed one park goers pulling her pants down and creaming off poo behind one of the rides, near the big dipper. I was absolutely SPEECHLESS!
The full park was full of Jeremy Kylesque type of individuals with face tattoos, missing teeth and 20 year old Man United T Shirts with cigarette burns.

I told a staff member what I witnessed to which he loudly beltched in my face, his stagnant breath brought tears to my eyes.
I had such fond memories of the pleasure beach growing up.

It’s now just a cesspit of unemployment degenerates smoking colourful vapes and wearing fake clothing.

The Pleasure Beach should be closed down, the word Chernobyl comes to mind.

Oh and it was £198 for 4 of us 😳

3 August 2024
Unprompted review
Rated 3 out of 5 stars

2 Adults and 4 kids OR 5 adults and a child?

2 Adults and 4 kids...well 5 adults and 1 kid caught a train to Blackpool pleasure beach. Bit disgruntled with the cost pre visit but always keep promises to my grandchildren. My husband and I are pensioners and there is no concessions on price, I don't go on rides and there is no concession for non-riders, our grandchildren are 15, 12 and 8. The only child is 8 ! But the hefty cost to get us in was over £250.00; we went by train; 2 x adults and 4kids !! another £100.
To save some costs I prepared a picnic and took it on a small trolley to save carrying a heavy (6 diners) BUT stopped at the gate and told no trolleys or food allowed into the site; hence we needed to put in a locker...o well, will save us trapsing bags around but the lockers were either not working, too small and more importantly COST MONEY. we managed to get a small one (which fitted a couple of towels and plastic bottles of water in) but it was for only 4 hours = £2.50.
Certainly not getting off to a good start; every time we wanted to eat or drink we had to return to the locker at the entrance ; with our remaining heavy load. we were exhausted before we began....Finally coerced the kids to eat the picnic to lighten our load; but told by a patrolling security man we couldn't eat our food sat on one of the benches in the site !!! It was hard no to react in front of the children to this as we didn't want to spoil their day.
Other than that we all enjoyed our time together at the theme park; if your new to rides there is plenty to ride and if your a thrill -seeker the same applies-the park was not particularly busy so the queues were reasonably quick.
I don't want to be negative because my grandchildren had a good day But do wonder why the company don't change/review their admission charges criteria so it would be affordable for many more people to experience and enjoy

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Would only visit with speedy pass

This was our 2nd year visiting pleasure beach and we have loved it both times. The selection of rides are great and our kids had a great time. Only thing is we wouldn’t even attempt to visit in the summer without a speedy pass ticket which got us on rides in 5 minutes instead of the 2+ hour queues. The food and drink prices are extortionate but to be expected at a theme park. Overall we loved it and will definitely be visiting again!

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Staff are rude and childish queue time…

Staff are rude and childish queue time horrendous but I think this is so they can reap the £12 fast pass fees. It's greedy and visitor numbers are beginning go drop along with the negative reviews increasing. Why scan your phone every ride is ridiculous and this is causing queues too pull them out and save time and money. The parks clean thus years staff is poor will not visit again

27 July 2024
Unprompted review
Rated 3 out of 5 stars

Pleasure Beach is fine

Pleasure Beach is fine. Good choice of rides

Seems like most of these negative reviews are from very self entitled who think they’re too important to queue, especially if they have kids. That’s a part of all theme parks, deal with it

18 July 2024
Unprompted review
Rated 1 out of 5 stars

GREADY BUG-ERS…

Worst time ever at Blackpool Pleasure Beach 17.07.2024. Bus loads of school kids. Massive queue`s.
Some queues were nearly 3 hours long. Stood in Valhala queue for 90 minutes to be told it was closed now due to technical issues. I managed to get on 2 rides in the time it was open. Not value for money!!!
Not my idea of fun standing in queues all day. Even the fast pass was sold out. Now there is a VIP fast pass that costs £55 on top of your entry fee. The ticket on phone is another stupid annoying thing. Lot`s of rides were closed also. Total nightmare!!
We will not be back and will be telling everyone who listens not to waste their money. Cost nearly £200 for 4 people for in total less than 10 rides.
DON`T WASTE YOUR MONEY

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Disgraceful process to redeem a ticket

Disgraceful process to redeem a ticket, rather than sending the tickets direct to the email address they send an order number which then you have to download an app then enter all your full names and take a photo of each person. Well we won’t be spending a penny in the park.

13 July 2024
Unprompted review
Rated 1 out of 5 stars

Rude and aggressive staff

Lots of rides are closed due to disrepair and being broken.

The staff are rude and aggressive.

The security staff are incompetent, useless and dishonest.

This is the Benidorm of theme parks, it's full of trashy badly behaved people and the staff are even worse, especially the security staff.

Save your money and go somewhere more upmarket than this dump, legoland windsor is a much better choice than this.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

Run down and rides not operating

Run down, needs serious investment and rides need to be running consistently, there were so many not operating today I wondered what as a family of 7 we spent our £245 on pre booked tickets for. Paint work shabby, rides that were running had musical glitches / lights not working. I fear our beloved pleasure beach won’t be around much longer. The only plus side today was there were very little by way of queues and the ride operators were really friendly.

30 June 2024
Unprompted review
Rated 1 out of 5 stars

Appalling at every level from customer service to ride experience.

As massive thill seekers my husband and I look forward to going to Blackpool every year. We never managed last year but we went yesterday and were eagerly looking forward to Valhalla and hadn't been on it since the reopening. We stopped going on the old woodie coasters a few years back after the big dipper left me with severe nerve shoulder pain which lasted months. Upon arriving we were met with unfriendly staff as we booked an access pass the girl was quite short and unfriendly in explaining how it worked as this is the first time we have used his access pass at this park. I understand whilst my husband may look quite physically fit he has rheumatoid arthritis and his feet and joints hurt most of the time so standing in long queues is difficult. Now for security staff on the the actual park entry, they were rude and aggressive!!! I wear a fairly sizeable heavy chain round my neck it's a short choacker length chain. It was demanded I take it off and hand it over to be collected later and my initial reaction was there is no way I'm handing it over. I opted for a locker instead in the end. For reference I went to thorpe park Wednesday and they didn't even bat an eye at it, it was just removed to step through the security scanner. Then onto the actual park experience which will for the foreseeable future be potentially out last visit. I was hopeful the big one may be smoother since the re-track but it seemed worse than ever and I left the ride feeling battered. Infusion for a fairly new coaster was far rougher than I ever remember and was advised to "remove my earrings" by staff to stop my ears from bleeding??!! I opted to put my hood up instead but was glad I did but the worst was the whole restraint system seems to cut into your shoulders and my poor husband who is 6ft 4 with broad shoulders really struggled. Icon was the only highlight. Valhalla was wildly disappointing from what I remember, there use to a scary viking face on the lift hill and was now inside was lack luster at best and less special effects than I remember with dry ice and fire. So as I already said we don't do the old woodies so now just going for the steeple chase and icon it doesn't seem worth it. The majority of staff encounters I had were aggressive and rude and that theme seemed to be set for the whole day. Where as Alton towers and thorpe park staff were much more friendly and gave instructions or directions without aggressive hostility I nearly went to flamingo land yesterday I wish I did now. I think I'd only return now if I got discounted tickets.

14 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look