Bike 2 Work Scheme Reviews 

2,352
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and the straightforward process that make purchasing a new bike remarkably simple and accessible for everyone involved. People also highlight the helpful, proactive staff and efficient service, ensuring that all quotes and vouchers are processed smoothly and quickly from start to finish. Some reviewers were not happy with certain aspects, noting that the online system can sometimes be rather confusing and the website is not always easy to navigate. A few people also mentioned experiencing occasional platform difficulties, minor delays during registration, or minor communication hurdles before getting sorted.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting that the process is generally... See more

Service

Consumers find service to be positive, highlighting a thorough, straightforward, and professional experience... See more

Product

Clients share positive opinions on product quality and availability, noting that products like undamaged... See more

Response time

Reviewers express high satisfaction regarding response time, highlighting consistently quick and smooth... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and friendly service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,352)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I think on the surface it is a good…

I think on the surface it is a good scheme but not as easy to take from registering to recievimng a bike.you need to read the small print to fully understand.

22 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Lawrence,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Super efficience plan

Super efficience plan - glad i ued it :-)

15 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Giselle,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use

11 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Matthew,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

it was quite straight forward & easy to…

it was quite straight forward & easy to use would highly recommend you i am very happy quickly got back to me how the process was going.

15 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi David,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy to follow.

Quick and easy to follow. Love my bike and am back on the road!

14 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Anna,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

13 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Chris,
Thanks for your feed and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Experienced members of staff who can…

Experienced members of staff who can help with any bike situation with great service.

8 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sam,
Thanks for your feedback, Happy Riding!
Regards
Bikke2WorkScheme

Rated 5 out of 5 stars

Awesome Advice

The advice from the B2W team was detailed, specific and timely. All communication was prompt, polite and pro-active. Overall a great experience. One area for improvement would be to remove the option to proceed with selected a store to purchase from, as this can create confusion.

8 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Damon,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme

Rated 4 out of 5 stars

Process quite simple and stress free

Process quite simple and stress free. The only issues I experienced was my workplace had no idea what to do and delays were due to staff passing on my application to another member of staff , who had no idea. Maybe the scheme needs to have a single guide for employees.

7 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Mark,
Thanks for your feedback, Happy Riding!
Regards
Bikke2WorkScheme

Rated 5 out of 5 stars

Really easy and quick

Really easy and quick. Thank you.

12 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sayle,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Defo worth doing 👌

Took a little longer than I thought but a really good service. Was a real help to me as everything at the moment is expensive and I don't like finance.

8 May 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Matt,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth process

Smooth, quick, excellent value. Great dealing with Evolution Bikes in Bangor.

29 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Stuart,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Good service

Good service. Thanks

28 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Jason,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

Rated 4 out of 5 stars

Really fantastic service from start to…

A little confusing initially in terms of how to get the voucher but once that was sorted, the rest was pretty straightforward! Used Tredz who were fantastic!

8 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Emma,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

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