My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thanks one Big rock for the amazing service. I recommend you guys highly. Your customer service is most amazing. Special mention for Hrishav. He walked me thorugh everything. Solid suppo... See more
Company replied
Nice to connect with Sumeeth Shetty; he handled all downloads very professionally and politely. He is a knowledgeable guy. Thanks, Bigrock. You have an amazing team member.
Company replied
My payment got stuck so I started the help chat . The help chat was initially a chat bot but then it switched to the customer care team and connected to Atharva J and he was really responsive and guid... See more
Company replied
Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.6
Excellent
647 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BigRock
Hi Brajesh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
it was a good experience with Rizwan
it was a good experience with Rizwan, he has given me a discount too and help me in renewal too.. thanks Rizwan
8 August 2026
Unprompted review
Reply from BigRock
Hi Rajat,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Rizwan has been very helpful
8 August 2026
Unprompted review
Reply from BigRock
Hi Pradip,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Thanks for Nagbhushan Good support .
Thanks for Nagbhushan Good support .
08-08-2026
8 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Varshini assisted me in clarifying my…
Varshini assisted me in clarifying my queries. very nicely share walked me through all relevant information related to web hosting. Thanks to her
7 August 2026
Unprompted review
Reply from BigRock
Hi Nitin,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I am using bigrock since 2010
I am using bigrock since 2010, now days they have lots of bugs in shared hosting and facing downtime, need to upgrade the service, they respond quickly but i need to contect them every next day for same problem...
7 August 2026
Unprompted review
Reply from BigRock
Hello Vishal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with recurring issues and downtime on your shared hosting service. We understand how frustrating it is to experience the same problem repeatedly and need to contact our support team each time. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
BigRock provides excellent prices
BigRock provides excellent prices for the products.
Our account manager Huzefa, has helpes alot in getting the products and always informs us in time if there are any renewal. Working with him helps to keep our resources well managed.
7 August 2026
Unprompted review
Reply from BigRock
Hi Nikhil,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
The support was excellent and my query…
The support was excellent and my query has been resolves by Samruddhi.
7 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
A big shout out to Ahad (Sales) and…
A big shout out to Ahad (Sales) and Chiranjeevi H (support) for being knowledgeable, polite and able to help me resolve my issue in the shortest time possible.
7 August 2026
Unprompted review
Reply from BigRock
Hi Veda,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Support is good
7 August 2026
Unprompted review
Reply from BigRock
Hi Suryadipta,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Rizwan's coversation is very nice
7 August 2026
Unprompted review
Reply from BigRock
Hi Mihir,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Too Good and it was very helpfull
7 August 2026
Unprompted review
Reply from BigRock
Hi Vamsi,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Web.Com (India) Pvt Ltd
We are very satisfied with the support provided by our Account Manager, Mr. Huzefa. Whenever we have any issues, queries, or require assistance related to our BigRock account, he is always responsive, helpful, and professional. He understands our requirements well and ensures that our concerns are addressed promptly and efficiently. His timely support, clear communication, and commitment to customer satisfaction have made managing our services with BigRock a smooth experience. We truly appreciate his dedication and excellent customer service.
7 August 2026
Unprompted review
Reply from BigRock
Hi Atreyee,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I had a great experience with BigRock…
I had a great experience with BigRock support. Aishwarya S was very helpful, professional, and patient throughout the process. She understood my issue clearly and resolved it efficiently. I really appreciate her support and the quick assistance. Excellent service and great customer support!
7 August 2026
Unprompted review
Reply from BigRock
Hi Anup,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
VERY GOOD AND PROFFESSIONAL EXPERIENCE…
VERY GOOD AND PROFFESSIONAL EXPERIENCE WITH RIZWAN SIR. EXCELLENT SERVICE.
7 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
shama is good assistance .
7 August 2026
Unprompted review
Reply from BigRock
Hi Priyanka,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
The issue was resolved professionally
The issue was resolved professionally. Suhan was very helpful throughout.
7 August 2026
Unprompted review
Reply from BigRock
Hi Prakash,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
MUMISHNKHAN- the service is good
7 August 2026
Unprompted review
Reply from BigRock
Hi Harvinder,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Munish was very polite on call and…
Munish was very polite on call and answered my question clearly
7 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.