BigRock Reviews 

791
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely polite, knowledgeable, and patient when solving complex technical issues. People truly appreciate the quick, friendly, and effective assistance provided during domain setups, renewals, and general account management. However, some customers also noted frustrating experiences regarding unexpected website downtime, server performance issues, and slow loading times. A few people experienced severely delayed responses from chatbots and reported a lack of proper migration assistance from the support team. Others mentioned that resolving certain complicated technical errors required multiple follow-ups without receiving clear updates.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Customer service

Consumers find customer_service to be positive, highlighting quick responses and professional guidance from... See more

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While some reviewers... See more

Website

Customers consistently note ambiguous experiences with website hosting and configuration. Many reviewers... See more

Response time

Reviewers express high satisfaction regarding the quick response times and efficient customer support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Harshita, I would like to sincerely thank you for your excellent support and guidance regarding the issue I was facing with the refund and surrender of my VPS Hosting plan. I am ve... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with BigRock support. Jason was polite, professional, and helpful throughout the conversation. He verified the required details, clearly explained the next steps, and es... See more

Company replied

Rated 5 out of 5 stars

Today I called support, shreya assisted me in multi domain hosting setup & also transfer data from old account to new account. It was really nice experience with bigrock support team.

Company replied

Rated 5 out of 5 stars

I would like to share my feedback regarding the customer care service for Harshitha G. Overall, I appreciate the support provided by your team. The staff was polite and helpful, and providing clear, t... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(791)

516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shama

Shama, My question was answered in one go and made easy to understamd. Great experience

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Sandeep,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

I have connected with Rizwan and asked…

I have connected with Rizwan and asked for discount, he gave me best discount. Thank You!

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Jeevitha,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

thanks to Nagbushan for his excellent assistance

I had a great experience with the technical support team at BigRock. The support was professional, quick, and very helpful in resolving my issue.

A special thanks to Nagbushan for his excellent assistance over the phone. He was patient, knowledgeable, and took the time to clearly explain everything and make sure my issue was resolved. His friendly and professional approach made the whole experience much easier.

Really appreciate the excellent customer service and technical support from BigRock. Keep up the great work! 👍

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Rahul,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Good support

Hi kiddish,

Great support today.
Thanks.
Venkatesan.S

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Venkatesan,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

You can just add good experience

You can just add good experience - vignesh

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Ukasha,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Ok shams Good 💯 support...well done

Well done shama. Good 👍 job. Thanks 🙏

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

great experience

Great experience with Mukund N

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

It is excellent experience to talk to…

It is excellent experience to talk to Mr. Vignesh, he guided very well. all my questions he answered very well

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

need to work on Pricing

Agent Apurva is helping me in a great manner.
Thanks Apurva

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

NAGPHUSHAN

NAGPHUSHAN - NICE PERSON. EXCELLENT SUPPORT

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Ajay,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Big rock is a very good platform for…

Big rock is a very good platform for your online presence support the team is very nice and polite .. and special thanks to Munish .. he is a very very good and knowledgeable person ...he guidence me very well and get me the best plan as well ...thank you once again ..

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Aniket,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Shama was helpful with the query I had,

Shama was helpful with the query I had,

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Vibha,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Great support from Rizwan

Great support from Rizwan

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Rishi,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Shama Nice Services

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Yogi,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Impeccable service

Got the service which i asked, Mr nagabhushan was very polite and cleared all issues very helpful and explained everything which i needed with patience he is knowledgeble in solving all appreciate
11/08.2026

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Raju,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Shama assisted me very well

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Ramesh,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Excellent service by Mr Nagabhushan

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

darshan solved me the issue in on call…

darshan solved me the issue in on call , i m happy with the service

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Thank you Aishwarya S

Thank you Aishwarya S. it was very quick support so that my website got online.

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Good service - Siddish

Helped a lot.

11 August 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Nilesh,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of BigRock.

Regards,

Cathy T.
Online Experience Specialist

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