My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support... See more
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Review summary
Created with AI, based on recent reviews
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Thanks one Big rock for the amazing service. I recommend you guys highly. Your customer service is most amazing. Special mention for Hrishav. He walked me thorugh everything. Solid suppo... See more
Company replied
Nice to connect with Sumeeth Shetty; he handled all downloads very professionally and politely. He is a knowledgeable guy. Thanks, Bigrock. You have an amazing team member.
Company replied
My payment got stuck so I started the help chat . The help chat was initially a chat bot but then it switched to the customer care team and connected to Atharva J and he was really responsive and guid... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.7
Excellent
701 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from BigRock
Hi Customer,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns regarding the software and support you received.
We would like the opportunity to review this matter further and better understand the issues you have experienced. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly and provide the appropriate assistance.
Your feedback is important to us, and we are committed to improving our products, services, and overall customer experience.
We hope to have the opportunity to address your concerns and assist you further.
Kind regards,
Renan D.
Online Experience Specialist
Shamika was extremely helpful and…
Shamika was extremely helpful and professional in resolving my email settings issue with BigRock. She patiently understood the problem and provided a quick and effective solution. Highly recommended!
12 August 2026
Unprompted review
Reply from BigRock
Hi Soumya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
EXCELLENT HOSTING SERVICE BY TEAM…
EXCELLENT HOSTING SERVICE BY TEAM BIGROCK & SPECIALLY BY MR.MUNISH KHAN
12 August 2026
Unprompted review
Reply from BigRock
Hi Rajnish,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Reply from BigRock
Hi Aditya,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Sheetal ji She is a great.
Sheetal ji She is a great customer support representative who handles every situation professionally and with care. Her helpful attitude and excellent communication made the experience very positive. thank you so much Sheetal ji
12 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Rizwan best discount
12 August 2026
Unprompted review
Reply from BigRock
Hi Achintya,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
very nice and update it quickly thanks…
very nice and update it quickly thanks for Harshitha G
12 August 2026
Unprompted review
Reply from BigRock
Hi Krish,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Harshitha provided excellent support…
Harshitha provided excellent support with my cPanel and VPS setup. She was very helpful, patient, and guided me clearly throughout the entire process. She helped resolve my setup issues quickly and made everything much easier to understand. Really happy with the support and service. Highly recommended!
12 August 2026
Unprompted review
Reply from BigRock
Hi Shreeja,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mukund N was instant and helped me get…
Mukund N was instant and helped me get my website back online within a few mins.
12 August 2026
Unprompted review
Reply from BigRock
Hi Saad,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
BEST EXPERIENCE WITH THIS HARISMITHA R
12 August 2026
Unprompted review
Reply from BigRock
Hi Kailash,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
a very good support from keerthana madam
12 August 2026
Unprompted review
Reply from BigRock
Hi Kalpesh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Thank you Rizwan
Thank you Rizwan from bigrock renewal team for assisting me to choose a right option to get my domain and customized google workspace package renewed.
thank you for the support.
1 August 2026
Unprompted review
Reply from BigRock
Hi Shemim,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Support agent "Harshitha" helped me to…
Support agent "Harshitha" helped me to review and fix the website. She is so knowledgeable and ready to help whatever issue I faced .
12 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Harish,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Service Review - Nagabhushan
it was beeter approche to validate the the doamin migrations.
12 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
SIDDISH was quite good with his…
SIDDISH was quite good with his suggestion
12 August 2026
Unprompted review
Reply from BigRock
Hi Abhishek,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Munish was very helpful in getting our…
Munish was very helpful in getting our website up and running.
10 August 2026
Unprompted review
Reply from BigRock
Hi Niraj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Fast and efficient
12 August 2026
Unprompted review
Reply from BigRock
Hi Scott,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Support - Siddish
Very Nice Support by Siddish and provided all information to clear my doubts. Thank You.
12 August 2026
Unprompted review
Reply from BigRock
Hi Kamlesh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I would like to share my feedback…
I would like to share my feedback regarding the customer care service for Harshitha G. Overall, I appreciate the support provided by your team. The staff was polite and helpful, and providing clear, timely updates.
12 August 2026
Unprompted review
Reply from BigRock
Hi Dhara,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
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