BIGO LIVE Reviews 

1,020
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were unhappy with their experience overall. Many people reported issues with the app's games, leading to unexpected loss of in-game currency and funds from their accounts. Customers also raised significant concerns about moderation, citing inappropriate content and a lack of action on reported issues. Many users advised against the app, recommending alternatives due to these pervasive problems. However, some people mentioned that the app facilitates real-time interaction and connection with people globally, fostering a sense of community. Reviewers appreciated finding genuine streams and diverse individuals, despite occasional glitches, audio issues, or discoverability challenges.

What people talk about most

Application

Reviewers express significant dissatisfaction with the app, citing numerous issues such as hidden charges,... See more

Social media

Customers had ambiguous experiences with social media, with some reviewers finding the platform a great way... See more

Product

Consumers find product to be negative, with many reviewers reporting concerns about diamond deductions and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many expressing significant dissatisfaction... See more

Staff

People report negative experiences with staff, citing instances where hosts were abusive, kicked them out of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

My partner couldn't able to get the money from the beans he cashed out. We had to wait for 2 weeks only to get the payment failed message which is weird because att the payment details are correct. Th... See more

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 82% of negative reviews

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2.2

All reviews

(1,020)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

My BIGO live account age problem.

12 January 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

BIGO LIVE has strict age requirements for user safety. Here are the key points about age restrictions:
 The minimum age requirement for BIGO LIVE is 18 years old.
 If your jurisdiction requires a higher age limit, you must comply with local laws.
The platform uses functionality and security measures to identify users not meeting the age limit.
If you're experiencing age-related issues with your account, you have two options:
1. If you meet the age requirements but are facing technical difficulties, please email the details to feedback@bigo.tv
2. If you are under 18 years old, you should not use the platform.

Important Note
Creating false age information or attempting to circumvent age verification systems violates BIGO LIVE's Terms of Service. The platform takes these violations seriously to maintain a safe environment for all users.

Rated 1 out of 5 stars

Very nasty

Very nasty, disgusting behaviors. I’ve reported and email over 1000 times nothing done. From bullying to pornography. I’ve sent videos still nothing done. I’m tired of recording and emailing them getting no where i will start taking up other steps.

10 January 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take all reports of inappropriate content very seriously. For the issues you've described regarding bullying and inappropriate content, here are the immediate actions you can take:
Immediate Actions
Report During Livestream: Tap the user's profile > Click the "..." menu icon > Select "Report" and choose the violation type
Block the User: This will prevent them from interacting with you or viewing your broadcasts

Escalate Your Concerns
Since you've already submitted multiple reports, you can escalate this by:
Emailing feedback@bigo.tv with:
 Your BIGO ID
 Specific details of incidents
 Screenshots/recordings as evidence
Contacting your regional customer service team for direct support

Rated 1 out of 5 stars

Bigo is mind and soul destroying...

I used Bigo for 2yrs - At first it was fun but then it became so addictive that it effected my mental health and even work/personal life. I'd be up all night talking to people who didn't even share the same lifestyle and views as me, the kind of people who'd be up all night, asleep all day and claim benefits! I became someone I never wanted to be and wouldn't have even spoken to in real life. Sometimes I'd be running in 1hrs or no sleep at all. The app is full of trolls, fake accounts, swearing/cursing, exposing inncoent children/family/people,non intellectual conversation, hate, crime, underage kids, pedophiles, sex, drink, alcohol, sex offenders etc.. Every friend I thought I'd made turned out to be fake, I've done nothing but waste my time and energy defending my innocence and even ended up drinking so much staying up all night to fight back - I finally deleted the app and chose peace instead .. I haven't felt more better in a long time and look forward to living and being calm again.. Good riddance

9 January 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

I'm sorry to hear about your negative experience with Bigo Live. We take user safety and well-being seriously and have implemented measures to address inappropriate content and behavior. These include real-time moderation, user reporting systems, and privacy settings to help users manage their interactions.
If you encounter any inappropriate content or behavior, please report it directly within the app or contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

Highly Untrustworthy App – Scammy Practices & Privacy Concerns

I’ve been using BIGO Live for over three years, and my experience has been nothing short of disappointing. The app is riddled with scammers and fraudulent activity, and the management shows zero transparency or accountability in addressing these issues. Despite repeatedly reporting scams, my complaints were ignored, and no action was taken.

The platform is filled with users looking to exploit others, and there seems to be no real effort from the company to ensure user safety or combat the rampant scams. In addition, there are serious concerns about privacy – the app collects an alarming amount of personal information, and it's unclear how that data is used or protected.

What's worse, BIGO Live has been known to manipulate user engagement and payments, leaving many people, including myself, out of pocket. I've lost thousands of dollars through their deceptive practices.

For a platform that claims to be about "live interaction," BIGO Live is a complete disaster when it comes to user security, transparency, and fairness. I strongly advise against using this app, as it is not only a scammy environment but also puts your personal data at risk. Avoid at all costs.

25 December 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

I'm sorry to hear about your negative experience with Bigo Live. We take user safety and privacy seriously and are committed to addressing issues like scams and fraudulent activity.
To enhance user safety, Bigo Live has implemented several measures:
 Real-Time Moderation: Our team monitors live broadcasts to detect and remove content that violates community guidelines.
 User Reporting System: You can report inappropriate behavior or content directly within the app. Our moderators review all reports to take appropriate action.
 Privacy Settings: Users can adjust their privacy settings to control who can view their broadcasts and interact with them.
If you have encountered specific instances of scams or fraudulent activity, please report them through the app's reporting feature or contact us directly at feedback@bigo.tv. Providing detailed information will help us investigate and take appropriate action.
We continuously strive to improve our platform's security and user experience. Your feedback is valuable in helping us achieve this goal.

Rated 1 out of 5 stars

Do Better!!!

Bigo gives me the impression that the bigo app doesn’t have human H.R. which leaves room for many errors when handling the Judgment of users accounts. My account has been repeatedly attacked by bigo and/or users. Each negative encounter i have had with bigo resulted to me being cleared. i literally have to screenshot everything to have proof that they constantly are hurting not only my page but my businesses. i don't understand why they give the option to extract a video from links if the process is never successful. i had to fight to get a ten year ban off of my page. i post many of my affiliate links which seems like they have a problem with. Bigo has been giving me a hard time for at least a year now.

18 December 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

I'm sorry to hear about the difficulties you've encountered on Bigo Live. We strive to ensure a fair and transparent environment for all users. To address your concerns:
Account Restrictions and Appeals: If you believe your account was unfairly restricted, you can appeal through the app. Log out and re-login to access the Self-Unbanning Service page, fill in the required information, and submit your application. Our team will review it within three working days.
Affiliate Links: Bigo Live has specific policies regarding the sharing of external links. It's advisable to review our community guidelines to ensure compliance when posting affiliate links.
Content Extraction Issues: If you're experiencing technical difficulties with video extraction or other features, please provide detailed information to our support team at feedback@bigo.tv. This will assist us in resolving the issue promptly.
We value your feedback and are committed to improving your experience on Bigo Live. Please don't hesitate to reach out with any further concerns or suggestions.

Rated 1 out of 5 stars

Extortionists and Scam artists

Extortionists and Scam artists. Promotes drug use and self harm. Really sick stuff happenes on bigo

17 December 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take reports of extortion, scams, drug use, and self-harm on Bigo Live very seriously. To maintain a safe environment, please report any such content directly through the app. Tap on the offending user's profile, select "Report," and provide details. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

Don't pay for more dumb entertainment

Don't pay for more dumb entertainment. No diamond either. I've tried three times. I can do an Audio podcast. But no friends. Just 100-200 people hearing me. No calls or friends. My podcast is me doing Tarot and Oracle cards. Talking about life. Fake people sometimes.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

They are sick people who parade…

They are sick people who parade deformed children making them perform and beg for money!!! They extort and are racially motivated! The abuse I suffered from this app is real!! Expect lawsuit soon!!!

11 November 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are deeply concerned about your report of child exploitation and racial abuse on Bigo Live. Such behavior is strictly against our community guidelines, and we are committed to maintaining a safe environment for all users. Please report any such incidents directly through the app by tapping on the user's profile, selecting "Report," and providing detailed information. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

BIGO Live is entertainment for low goal…

BIGO Live is entertainment for low goal people. It has too many fake profiles, content filled with cursing, hate baiting and sexual exploitation. A lot of scams. Be careful on this app.

24 October 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We acknowledge your concerns about fake profiles, inappropriate content, and scams on Bigo Live. To address these issues, please report any violations directly through the app by tapping on the user's profile, selecting "Report," and providing details. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

Bigo rules ? pay more !!! then no rules

Bigo is unable to follow the own rules because of the offer to pay more and then you can act like there were no rules ... You get a mystery status or you can not be banned for any violencing of any written policy for " normal streamers" - so the agency admin get more rights to set free banned members or get no ban for violencing the rule they " teach " to newbies.

27 October 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We understand your concerns about the enforcement of our community guidelines. At Bigo Live, we are committed to applying our rules fairly to all users, regardless of their status or affiliation. If you encounter any violations or have specific concerns, please report them directly through the app or contact us at feedback@bigo.tv. Our team will investigate and take appropriate action to maintain a safe and equitable environment for everyone.

Rated 1 out of 5 stars

Don't buy a diamond

Beginning. Followers. Some real, others fake. I've podcasted here by Audio. Doing Tarot and Oracle card reading. People hear me. At the end, hundred heard me. No new friends. None Following. Which is okay. If thinking wise, this App, goes to scammers. The Bigo company. Check this out. London's Bigo, 47-49% is better than U.S. Try not to buy a gem here.

20 May 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your experience on Bigo Live. It's great to hear that you've been podcasting and offering Tarot and Oracle card readings. Building a following can take time, and it's normal to encounter both genuine and less authentic interactions online.
Regarding your concerns about potential scams on the platform, it's important to stay vigilant. Be cautious of users who make unsolicited offers or requests, especially if they involve sharing personal information or financial transactions.
If you have specific concerns or encounter suspicious activity, please report it to our support team at feedback@bigo.tv. Providing detailed information will help us address the issue promptly.
As for purchasing gems or diamonds, always use official channels within the app to ensure secure transactions. Avoid third-party sellers, as they may not be trustworthy and could lead to issues with your account.
If you have further questions or need assistance, feel free to reach out.

Rated 1 out of 5 stars

Bigo is a grooming site for girls

Bigo used to be a nice place to chat and make friends. Girls and guys friended and interacted a lot. Then Bigo became a grooming site. The started monetizing the app that appealed mostly to girls. The girls now only respond to those that invest money in them. No more answering messages and ghosting all the fans as long as they are making money just by sitting in nighties and teasing. No incentive to meet anyone. So now the girls get used to teasing no nips, over managed by admin, so the girls get used to teasing. Then they think about chaterbate type sites because it operates the same way with making money and they are still at home online. Not a far jump forward they think about dancing in a bar for money, and some even bar fine out, and finally a few will go into the AV industry of some sort. Bigo is a gateway to guys losing money for nothing now. Girls are just greed based honey pots and many are underaged and lied about their birthday. The old Bigo was much better over all. Also, many if not most of the messaging is not with the girl at all. It is with an AI bot that can not do anything but repeat the same responses over and over. None of them will go to the local chat app because the program will not let the computer generated girl move to it. Out of the 100 plus followers, only one has been real and moved to chat on FB. The local apps are LINE, Whatsapp, KIK, and are used by nearly everyone. They bot will say lets go to one and then say, "Maybe tomorrow. Lets chat here a while." or "My mic does not work, my camera does not work, etc..." No girl in the history of social media will tolerate a broken phone. these are not real girls. Alway, use the words sweetie, and babe. Normal girls do not do that. Do not waste your time here.

12 September 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We understand your concerns regarding recent changes on Bigo Live. Our platform is committed to providing a safe and engaging environment for all users. To address specific issues:

1. Monetization and User Interaction:Bigo Live allows content creators to earn income through virtual gifts and other features. While this enables creators to be rewarded for their content, we encourage authentic interactions among all users.

2. Content Moderation and Safety Measures: We have strict policies against inappropriate content, including nudity and underage broadcasting. Our AI-driven moderation tools and dedicated team work continuously to detect and remove such content. Users must be 18 years or older to use Bigo Live, and any attempts to falsify age are strictly prohibited.

3. Authenticity of User Interactions: We strive to ensure genuine interactions on our platform. If you encounter suspicious behavior or suspect the use of AI bots, please report it immediately. Our team will investigate and take appropriate action.

4. Reporting and Support: If you come across any content or behavior that violates our community guidelines, please report it through the app or contact us at us-safety@bigo.tv. Our team is dedicated to addressing these issues promptly to maintain a positive user experience.

Your feedback is valuable to us. If you have further concerns or suggestions, please reach out to us at feedback@bigo.tv.

Rated 1 out of 5 stars

scammy

Just full of women who want to scam guys out of there money. They want the guys to give them diamonds and jewels but if you don't give them what they want they just give you attitude and move on to another guy to just to do the same thing, then to next one and to the next one....... etc,etc.

9 September 2024
Unprompted review
Rated 2 out of 5 stars

App needs to limit the power of both hosts and admins in areas

Good app, just made a massive change that allows me to search streams down to city level, I applaud that as I suggested it, but I also made another suggestion, and that was to make it where there is a full, 100% spectator mode to where you can simply watch any stream anywhere, and no one can kick you, why? Well on Youtube you can watch any content you want and its not restricted and the only thing even the host can do is block you from commenting, but they cant stop you from watching the streams and or content. The ability of not only the host, but also the admins to be able to kick you on a whim comes with insane setbacks, and is just reckless is that lets say for instance that I sent a host or someone in a stream a high value gift in good faith that that was something to increase our relationship or friendship showing I care about them, well hypothetically the host and or admin can simply kick me 1 second after that, and block me, and I will never be able to get my money back or have words with the individuals that kicked me. I saw a stream the other day where a streamer's admin kicked someone the streamer was in active talking with, the streamer was pretty upset about the person being kicked, the problem is, no one would have a reason to kick us if they didnt see us in the first place, I say the app needs an anonymous feature to where we can view the entire site without restriction, until we decide to get involved by way of comment or gift, maybe only by comment, and with that comment you would need a membership, but no more kickings of people just because they dont interact with the host or the stream in you are in the way they want, is it really something that should the host and admins should be able to stop us from viewing streams? Heck, these people can never kick Bigo programmers and techs out of the stream, why are us normal people so different? I assure you these people that made Bigo and the security or tech people have 100% access to every stream in the app with no risk of ever getting kicked, Google does too, and many other entities, but we are limited and at the mercy of people that can just hit a button and boot us; this makes the app much worse than it could potentially be.

6 September 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your detailed feedback and for sharing your suggestions! We're glad to hear you appreciate the city-level stream search feature. Your idea of a full spectator mode and anonymous viewing feature is noted and certainly provides an interesting perspective on improving the user experience.

Regarding your concerns about being removed from streams and the potential setbacks involved, the current functionality aims to balance the rights of both streamers and viewers, allowing streamers and their admins to maintain a safe and controlled environment for their content. However, we understand how such a feature could enhance the experience for viewers who prefer a more passive engagement.

We highly value user suggestions as they help us improve the app. Please consider sending your detailed feedback to feedback@bigo.tv so it can be reviewed by our development team. They’re always looking for ways to enhance the platform and ensure fairness for everyone.

Thank you again for your input and for helping us improve!

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